I am using the laser for pain control in lower back after Failed Laminectomy Surgery. I have only had the laser for a week, but the reduction in sciatica pain is significant; for sleep, and ability... See more
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Review summary
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Reviews shaping this summary
Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, esp... See more
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I absolutely love LYMA. I’ve been taking the supplements and they’ve genuinely made me feel so good, more energy, better focus and just an overall sense of wellbeing. What really impressed me was... See more
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I purchased the laser eight months ago and it has truly done wonders for my skin! I use it daily at night time when watching TV and honestly cannot imagine not having it in my life now. The concierge... See more
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Company details
Written by the company
LYMA is a company that exists to change people’s lives and does this by engineering nature to create products that actually work. By replacing the hype around ‘wellness’ with the proof of WellTech (the fusion of wellness and technology), we can take people beyond the ceiling of a healthy, balanced diet and help them feel 100% human, putting efficacy first and YOU in control. LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
LYMA is a company that exists to change people's lives
Written by the company
- LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
- LYMA Concierge is on hand to answer your questions. We are here to help.
We offer complimentary express shipping
Delivered worldwide
As well as complimentary express shopping we offer a number of payment methods. The LYMA Laser can be purchased in up to 12 monthly instalments.
Contact info
223-231 Old Marylebone Road, London, NW1 5QT, NW1 5QT, London, United Kingdom
- concierge@lyma.life
- lyma.life
3.7
Average
762 reviews
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The short term results are immediate
The short term results are immediate: my skin appears plump and glowing right after I use the device. It’s completely painless and easy to work into my daily routine. I’ve been using it for about 1 month, not nearly enough time to see results, but even the daily glow makes it a worthwhile endeavor.
Highly recommend getting an extra battery so you can use the device daily. The customer experience team are more than happy to share the approved make/model info.
29 September 2024
Reply from LYMA
Thank you for sharing your experience! We’re delighted to hear that you’ve noticed immediate results with your skin looking plump and glowing after using the LYMA Laser. It’s wonderful to know that the device has been easy to incorporate into your daily routine. Even at just one month in, we’re glad the daily glow makes it a worthwhile endeavour for you.
We also appreciate your tip about the extra battery, and we’re always happy to provide information on the approved make and model. Please don’t hesitate to reach out if you need any further support, our dedicated Concierge team are always here to help. Email us at concierge@lyma.life
All the best,
LYMA
Still Waiting on a refund!
Waiting on a refund, but I have just been charged again! Appalling that I have been waiting so long to be refunded and Lyma have shown such incompetence to charge my card again!!!!
29 August 2024
I recently had an issue with the…
I recently had an issue with the battery/charge part in my laser and reached out to concierge, specifically Jennifer who was exceptional. She checked in with me even in the waiting period and really made sure each issue was resolved to my satisfaction. Her kind of service is what makes the difference in doing business with certain companies. Thank you!
1 September 2024
Unprompted review
Reply from LYMA
Dear Kendra,
Thank you for sharing your experience! We’re sorry to hear about the issue with your LYMA Laser battery, but we’re delighted that Jennifer was able to provide exceptional support and keep you informed throughout the process. It’s wonderful to know her dedication made such a positive difference for you. Providing exceptional service is something we pride ourselves on, and we truly appreciate your kind words. Please don’t hesitate to reach out if you need any further assistance
All the best,
LYMA
Great Customer Service
I contacted Lyma as I needed some advice on the use of my Lyma Pro around the eye area and eyelid. The customer service was excellent. The friendly email described exactly what I needed to do and how many minutes would be required for the best effect.
26 September 2024
Unprompted review
I am very pleased with the LYMA…
I am very pleased with the LYMA products and they have fantastic customer service. I had received emails about the delivery timeframe & unfortunately my products were delivered to my house, and the box was empty. I reached out & KAT responded quickly and after explaining to her what happened and sending her photos, she was kind enough to send me a replacement of the lost products.
Very happy with my experience!
26 September 2024
Unprompted review
Reply from LYMA
Thank you for taking the time to share your positive experience with Kat from our dedicated Concierge team. At LYMA, customer experience is at the heart of everything we do, so we’re thrilled to hear that you have benefited from it.
As you continue your LYMA journey, our team is always happy to assist. Feel free to email us anytime at concierge@lyma.life.
All the best,
LYMA
Not impressed with Lyma laser
I purchased Lyma Laser nearly a year ago because I have lots of spider veins on my face from Rosacea and it states that it can get rid of these. I am very disappointed to report that it hasn’t done anything for my spider veins, I actually feel like it has created more. I had a consultation about this with Lyma and she told me to use it for longer on each area, when I did I ended up with spots. I feel my skin now looks worse than when I started, I now have dimpled skin on one side of my face which wasn’t visible before. I definitely don’t think it’s worth the money and I’m not sure it has actually done anything for my skin except made it look worse.
26 September 2024
Unprompted review
Reply from LYMA
Dear Fiona,
We're very sorry to hear that you have been disappointed with the results from your LYMA Laser. We would love the opportunity to speak with you again, learn more about your concerns, and provide a suitable resolution.
To reassure you, since the 1960s, thousands of studies have been published supporting the efficacy of Low-Level Laser Therapy, as engineered in the LYMA Laser. This cold, near-infrared laser light penetrates deep beneath the skin's surface without causing any damage. Please do get in touch with our dedicated concierge team so we can talk in more detail, email us at concierge@lyma.life
All the best,
LYMA
The team is helpful and nice
The team is helpful and nice! I got quick answers each time!
5 September 2024
Reply from LYMA
Dear Eva,
It is wonderful to hear that you found your experience with our dedicated Concierge team to be helpful. The team are always happy to help!
All the best,
LYMA
Quality product, fast delivery
Ordering was quick and easy the product arrived very quickly. The packaging is beautiful. I love everything about the laser. It’s comfortable to hold and use. It is a very quality piece of equipment.
5 September 2024
Reply from LYMA
Dear Marisa,
We’re delighted to hear your LYMA product arrived promptly and that you were pleased with the packaging.
You should already be experiencing the benefits of the LYMA Laser, which uses powerful Low-Level Laser Therapy, recognised as the gold standard in photobiomodulation. The device features a 500mW near-infrared cold laser, designed to transform the skin on the face, neck, and targeted areas. As you continue use you will notice further improvements in skin elasticity, reduction of fine lines and wrinkles.
All the best,
LYMA
The packaging is gorgeous
The packaging is gorgeous, but it took a long time to get the serum and cream.
27 August 2024
Reply from LYMA
Dear Chic,
Thank you for sharing your feedback on your LYMA order. We’re delighted to hear that you found the packaging to be gorgeous. However, we’re sorry to learn that one of your LYMA products didn’t arrive as promptly as we always strive for. Rest assured, we will be investigating this with our Logistics team to understand the cause of the delay.
All the best,
LYMA
Reply from LYMA
Dear Rosalinda,
We’re glad to hear that you found the order process with LYMA to be a success. If you have any questions as you continue your LYMA journey, please don’t hesitate to reach out to our Concierge team, who will be happy to assist you. You can email us at concierge@lyma.life.
All the best,
LYMA
Best Skin Consultation
By far, hands down, the BEST customer care ever! I felt heard and my concern with how I’m using my laser was addressed. I was blown away that Jennifer Von from Lyma found my skin care needs important enough for a consultation. I implemented what I was taught and am seeing some results into my 4th week of using the laser. Jennifer was so helpful and knowledgeable, I really valued my time with her!!
21 August 2024
Reply from LYMA
Dear Daniella,
Thank you for sharing your feedback on your consultation experience with our expert, Jennifer. It’s wonderful to hear that her expert advice on maximising the results of the LYMA Laser has been successful, and that you are already seeing enhanced outcomes.
Consistency is key, and as you continue to use the device, the Low-Level Laser Therapy engineered within the LYMA Laser encourages your skin to become denser, resulting in a smoother, firmer, and more radiant appearance. With regular daily use, these effects will intensify, and the benefits will continue to accumulate.
All the best,
LYMA
Wonderful assistance, indeed, anticipation of needs!
They are always available to help generally or answer any questions and indeed try to anticipate customer’s needs.
22 August 2024
Reply from LYMA
Dear Michaela,
We’re delighted to hear that you found our Concierge team’s assistance wonderful. They are always available to support you, email us anytime at concierge@lyma.life.
All the best,
LYMA
everything was a very simple process
everything was a very simple process, no delays everything arrived ontime in good condition - all hassel free
29 August 2024
Reply from LYMA
Dear Mark,
Thank you for taking the time to share your feedback about your experience with LYMA. We strive to ensure a seamless experience for our customers throughout the entire order process, so we’re pleased to hear that you found this to be the case.
All the best,
LYMA
Reply from LYMA
Dear Mona,
We are delighted to hear that our dedicated Concierge team provided a prompt response to your questions. Our team is always here to support you, feel free to reach out anytime at concierge@lyma.life.
All the best,
LYMA
Lyma customer service is outstanding!
Lyma customer service is outstanding! Whenever I contact them, the response time is always prompt and helpful. Recently, I heard a rattling noise in my laser. I owned and regularly used it for nearly two years. Within one week after contacting them via email and sending in the laser for inspection, I had a brand new laser. I was very pleased with what I'd thought was an exceptionally fast response time. Frankly, I cannot say enough about how great this company is and how amazing the results from this laser have been for me. The device is well worth the cost and the fact that they treat their customers very well has only served to solidify my business relationship with them. I am a very happy customer indeed.
29 August 2024
Unprompted review
Reply from LYMA
We are thrilled to hear that you’ve experienced transformational results from the LYMA Laser. Engineered to deliver powerful Low-Level Laser Therapy, its near-infrared light penetrates deep beneath the skin’s surface, leading to the remarkable outcomes you’ve described!
It’s also wonderful to know you were satisfied with the service provided by our dedicated Concierge team. At LYMA, customer experience is at the heart of everything we do, and we are committed to offering timely and effective resolutions for our valued customers
All the best,
LYMA
Lyma finally sent a return label for…
Lyma finally sent a return label for the laser sent me a message 3 days later saying they had tried 3 batteries in the laser and it still doesn’t work so sending it back I received it back yesterday. What a joke as if I hadn’t the sense to try a different battery. So beware if you don’t purchase the laser from them there is no guarantee even though they state 2 years worldwide guarantee this laser only worked less than 8 months it’s a mighty expensive products at £2000 I presume they know when they are sold so should stand by their product. It looks like if it doesn’t work there is no where for it to be repaired if indeed they can be repaired I doubt it. So pleased be aware
17 September 2024
Unprompted review
So far there is no any improvement in…
So far there is no any improvement in my poor sleep
27 August 2024
Reply from LYMA
Dear Nikomachi,
We’re sorry to hear that you haven’t yet noticed improvements in your sleep since beginning the LYMA Supplement.
The LYMA Supplement is designed to redefine supplementation, containing only patented, peer-reviewed ingredients that cannot be obtained through diet alone. Each ingredient is included at scientifically proven doses to ensure maximum effectiveness.
Consistency is key for the best results with all LYMA products. We recommend continuing the supplement for up to 12 weeks, taking four capsules daily, before you may start to experience noticeable improvements.
All the best,
LYMA
My device didn’t want rk
My device didn’t work when I first received it. It has functioned very little and only intermittently. When I requested to return it because I was not satisfied, I was told that it could only be returned if it had never been opened and the box was still sealed. Because of this, I was unable to return it, but I also cannot use it. Essentially, the only way to know if it works was by using it at least once, but now I’m stuck with a device that doesn’t meet expectations. My complaint is that, for the price, the return policy is absolutely unreasonable. Additionally, studies show that it’s not as effective for the skin as advertised, and I regret purchasing it
27 August 2024
Reply from LYMA
Dear Maria,
We’re very sorry to hear that your LYMA Laser has been working intermittently, this is certainly not the level of quality we expect from LYMA products.
We understand our Concierge team is already working with you to resolve this, and we sincerely hope we can reach a satisfactory solution soon so you can fully experience the transformational power of the LYMA Laser, as so many others have.
All the best,
LYMA
White Glove Service!!
I had a question about my device and have rarely experienced customer service at this level. Every step of the way they were fast and friendly and super knowledgeable. I needed to send my device in for inspection and the turnaround time was unbelievably fast. I cannot recommend Lyma highly enough and can't wait to try the supplements and skincare! Everything about this company is top notch, A Class!
8 September 2024
Unprompted review
Reply from LYMA
Dear Liv,
We are delighted to hear that you are very pleased with the service provided by the LYMA Concierge. At LYMA, we strive to offer exceptional service to all our customers, and we truly appreciate you taking the time to acknowledge this.
We are excited for you to begin using the LYMA Supplements and LYMA Skincare, as we are confident that you will experience remarkable benefits from both. Please keep us updated on your LYMA journey, we love hearing about the positive impact our products have on our customers' lives
All the best,
LYMA
My experience with Jennifer - LYMA concierge team member …
I can’t share my experience with LYMA laser devices , because I have never used it , but I can’t find words enough to say “ Thank you “ to Jennifer from LYMA Concierge team !!! She is amazing! Super nice, helpful, understanding and really gives her best to solve the issue! She was the only one who took my problem seriously and helped as much and as fast as possible! Thank you very much , Jennifer ! You are the best !!! It is a real pleasure to contact with you!
12 September 2024
Unprompted review
Reply from LYMA
Dear Stefka,
We are thrilled to hear that you received such outstanding service from Jenifer, a valued member of our LYMA Concierge team. Jenifer consistently delivers exceptional support, and like all our Concierge team, she is dedicated to providing thoughtful and informative responses to any customer queries.
Thank you for sharing your feedback. We hope that you continue to explore LYMA products in the future, as we are confident you will experience benefits from them.
All the best,
LYMA
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