Lyphe Medical Cannabis Clinic & Dispensary Reviews 1,570

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and knowledge, making interactions pleasant and supportive. Many people highlight the excellent customer service and prompt response times, noting that issues are resolved quickly and efficiently. Consumers also appreciate the quality of the products and the ease of the overall service, with many finding the medication life-changing and the process straightforward. However, some customers also noted a decline in service quality over time, experiencing issues with appointment cancellations, pharmacy and supplier problems, and difficulty reaching human support. A few people mentioned receiving incorrect prescriptions or feeling that doctors lacked sufficient knowledge about the products.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their caring, compassionate, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Consumers generally find customer service to be positive, with many appreciating the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick replies from the... See more

Product

People report positive experiences with product, often praising the quality and effectiveness of the medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Lyphe Clinic for a few years now. Their services have been, and still are, nothing less than truly wonderful, very professional and knowledgable. Lyphe knows their clients on their... See more

Rated 5 out of 5 stars

I recently had my pension credit removed ( I'm waiting for my appeal to be decided) so I phoned the clinic for advice. I told my problems to a lovely young lady called Jazmin, who took my details etc... See more

Company replied

Rated 5 out of 5 stars

The staff at Lyphe are exceptional !!!!!! I have problems doing things online, I don't think my laptop likes me, but the angels at Lyphe are always so helpful and polite and make sure I can get my me... See more

Company replied

Rated 5 out of 5 stars

Having some initial problems I must say now that lyphe have been brilliant! Can speak to them and resolve any issues easily, staff and dr are so kind, knowledgeable, and friendly. Medications always n... See more

Company replied


Company details

  1. Clinic
  2. Alternative Medicine Practitioner
  3. Cannabis shop
  4. Online Pharmacy
  5. Pain control clinic
  6. Specialised Clinic

About Lyphe Medical Cannabis Clinic & Dispensary

Written by the company

 

Visit Lyphe Clinic

 

Your patient-first path to wellness. 

Lyphe Clinic is proud to be among the very first medical cannabis clinics to begin treating patients in the UK. 

We are all about providing quality care and are dedicated advocates for medical cannabis as a vital treatment option for chronic diseases when conventional medications have failed to enhance patient quality of life. 

Lyphe Clinic medical cannabis doctors

Our Lyphe Doctors are leaders in medical cannabis treatment with unmatched experience in their specialist field. 

Medical cannabis video appointments

We offer video appointments for patients who cannot travel to our clinic, which was built from the ground up to treat and serve patients remotely. 

Medical cannabis supply chain

We have a direct supply chain from our growing partners, providing peace of mind and continuity of care through uninterrupted access to high-quality medical cannabis. 

Medical cannabis customer service

Our team of patient coordinators provide unwavering support every step of the way on your healthcare journey. 

Lyphe Clinic medical cannabis subscription

Offering unmatched value, our subscription program is designed to enable all patients to afford their treatment. 

If you are ready to begin your medical cannabis journey, start by checking if you are eligible by visiting lyphe.com where you can also book your online appointment from anywhere in the UK and Channel Islands. 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The agent was very helpful and managed…

The agent was very helpful and managed to resolve my issue with mr prescription.
Thank you

23 October 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Derwin,

Thank you for your lovely feedback for the team here at Lyhe! We're so glad you had a positive experience. Thank you for choosing Lyphe.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Great customer service!

Lauren was extremely helpful and friendly dealing with my requests and provided prompt responses and solutions. :)

16 October 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Thank you for taking the time to write a review and we are very happy to see you have a had a positive experience with us.

We are working very hard to build the very best clinic experience to ensure every patient is supported.

The Lyphe Clinic Team 💚

Rated 1 out of 5 stars

Have been with this clinic for over 3…

Have been with this clinic for over 3 years and out of all that time I have had probably 6 times iv not had to go on live chat each month to find out where my medication is today I was told they have been very busy this week n my medication should be dispatched in the next day or so when it should’ve been dispatched yesterday I cnt believe that I pay over £345 each month and you cnt get it dispatched in the time you state and the reason you give is that your busy WHY DO YOU KEEP EXCEPTING NEW PATIENTS when you CNt look after the ones you already have I dnt get it this has been going on for years I wish I could come on here and give LYPHE a raving review , this medication isn’t for recreational use but for extreme pain relief my pain doesn’t stop just Because you cnt get my medication sent on time , had I of known I would’ve got it off the black market this month but I paid and have no extra money for more medication so thanks for the next couple of days of unbearable pain , I’m going to look into changing clinic as there are many now

15 October 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello, Simone,

Thank you for your feedback and for taking the time to speak with us here at Lyphe Clinic.

We're sorry to hear that your experience didn’t meet expectations, and we truly value the opportunity to improve. We’d appreciate the chance to learn more about what happened and see how we can make things right. Please contact us directly at 0204 538 2273 or info@lyphe.com at your earliest convenience. We look forward to speaking with you.

Kind regards
Lyphe Clinic

Rated 5 out of 5 stars

My ms story…

Finally found good medicine good service for my multiple sclerosis definitely helps all aspects of ms. I only have to watch out for Nancy Regan fans gives me over half my life back.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful Team

Been with lyphe a number of years.
Wanted to say a thank you to the team!
As with most things in life there’s the odd glitch from time to time, the team are always very friendly and helpful resolving any issues.
Big thumbs up from me 😃🪩
Thank you !

3 October 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello,

Thank you for your great feedback for the team here at Lyphe! We’re glad to hear we've been able to support you.

—The Lyphe Clinic Team 💚

Rated 4 out of 5 stars

Great customer service

Great customer service after having issues with the link provided, the agent was very happy to assist!

1 October 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi, Jack,

Thank you for your wonderful feedback for the Clinic! We're so glad to read you're pleased with the service and answers you've received from the Clinic.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Good customer experience

Jazmin was friendly and helpful, polite and answered my queries pretty quickly.

30 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello,

Thank you for your lovely feedback for Jazmine! We're so glad you had quick and efficient service. We'll be sure to pass your feedback onto Jazmin.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Very patient and helpful staff

Very patient and helpful staff. Great online service for any queries, open until 8pm. All requests are dealt with quickly.
Even had staff call me to provide alternatives for out of stock items.
Best dispensery around.

24 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello, Frank,

Thank you for such a positive review! We're so glad to read you're happy with the service you received from the Clinic. We'll be sure to pass your feedback onto the team.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Excellent service as always

Quick response & appointment sorted within minutes.

24 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Caroline,

Thank you for your wonderful feedback!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Jazmin is great!

Jazmin was helpful and explained how I could save money. Thanks!

22 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello, Laura,

Thank you for your wonderful feedback! We're so glad to read you've had a positive experience with the Clinic. We'll be sure to pass your feedback onto Jazmin.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

I always get great service when I need…

I always get great service when I need to contact the clinic regarding queries about my prescriptions. Kimberly and her colleagues are always happy to help.

18 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello, Jamie,

Thank you for your wonderful feedback! We're so glad to read you're happy with the Clinic. We'll be sure to pass your feedback onto Kimberly.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Great service!

Great service!

13 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello Mr Henderson,

Thank you for your wonderful feedback! We appreciate you taking the time to reach out.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Very kind and helpful

Very kind and helpful. Much appreciated

12 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello,

Thank you for your wonderful feedback! We're so glad to read you're happy with the Clinic.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Super easy and answered my questions…

Super easy and answered my questions promptly .
Good work !

11 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello Nicholas,

Thank you for your wonderful feedback! We're so glad to read you're pleased with the service and answers you've received from the Clinic.

—The Lyphe Clinic Team 💚

Rated 3 out of 5 stars

Not much variety keep Askin for summary…

Not much variety keep Askin for summary of care when nothing has changed other company’s offer more variety and amount and choices. Thinking of joining else wer.

10 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello,

Thank you for your feedback and for taking the time to speak with us here at Lyphe Clinic.

We're sorry to hear that your experience didn’t meet expectations, and we truly value the opportunity to improve. We’d appreciate the chance to learn more about what happened and see how we can make things right. Please contact us directly at 0204 538 2273 or info@lyphe.com at your earliest convenience. We look forward to speaking with you.

Kind regards
Lyphe Clinic

Rated 5 out of 5 stars

Very responsive, great service

Lyphe have always been incredibly responsive. I have been with them for well over a year, maybe nearly 2 and their service has always been exceptional. Even on the rare occasions there is an issue, the responsiveness and resolution is second to none.

Very happy with the service, good quality products always delivered promptly.

Can highly recommend

8 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello Michael,

Thank you for your kind feedback! We're so glad to see you had a quick response from the team and we we're able to assist you.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Kim and the rest of the lyphe team go…

Kim and the rest of the lyphe team go above a beyond to help in any way they can as ive experienced several occasions, I can't believe when I read people has been ignorant to these guys/girls (remember people if not for the guys on the phone you'd have no script fulfilled &would have a hard tine getting better service
Elsewhere) kind and a very caring team

2 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello Roman,

Thank you for your wonderful feedback! We're so glad to see Kim was able to assist you. We'll be sure to pass on your feedback.

—The Lyphe Clinic Team 💚

Rated 1 out of 5 stars

Please avoid

Total waste of time and money. They charged me for my obtaining my SCR but I had to sort it myself. Back when they were called The Medical Cannabis Clinic things worked fine, but now it’s gone downhill fast. The doctor had no clue about the full range of products—only pushed the ones he wanted to sell. Took from April to September just to get one appointment. Honestly the worst company I’ve dealt with. Don’t waste your time like I did. Notting but stalling and lies. Edit fasted relpy I have gotten from lyphe is from this poor review its to late now. I hope everyone follows suits and they leave like I have!

1 April 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello,

Thank you for your feedback and for taking the time to speak with us here at Lyphe Clinic.

We're sorry to hear that your experience didn’t meet expectations, and we truly value the opportunity to improve. We’d appreciate the chance to learn more about what happened and see how we can make things right. Please contact us directly at 0204 538 2273 or info@lyphe.com at your earliest convenience. We look forward to speaking with you.

Kind regards
Lyphe Clinic

Rated 5 out of 5 stars

Quick responses from the support team.

3 September 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hello,

Thank you for your wonderful feedback! We're so glad to see you had a quick response from the team.

—The Lyphe Clinic Team 💚

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