Lyphe Medical Cannabis Clinic & Dispensary Reviews 1,570

I’ve been a patient with Lyphe Clinic for over a year, and while things started positively, my experience has gone steadily downhill.

At the beginning, my first doctor was empathetic and supportive, guiding me through the initial process and my first couple of repeat prescriptions. But then Lyphe went through internal changes — they bought a pharmacy, rebranded under their name, and my problems began. My patient number was changed, doctors were constantly rotating, and the availability of certain strains/medications became very inconsistent. More than once I was forced to accept something that didn’t really work for me, simply because the right option wasn’t in stock.

Earlier this year, while running my own startup and managing chronic pain, I was simply in such a spiral of things that I couldn’t even think about booking an appointment. When I finally did this month, I was told over the phone that I was within the 6-month window, so I booked in and waited over a week. Then, just 20 minutes before my consultation, the doctor messaged me to say I was actually over 6 months and would have to redo the entire initial assessment again from scratch.

On top of this, I was asked to pay an extra £20 for them to access my NHS records — even though I had already been paying £17.99 a month for 8 months without using their services. That’s nearly £150 wasted, just to be told “sorry,” with no compensation, no goodwill gesture, and no attempt at a fair resolution.

When I finally called to close my account, the person I spoke with came across as dismissive, and I was discharged without any acknowledgement of the money I had lost or the lack of continuity of care I’d received.

Overall, it felt less like I was being treated as a patient and more like I was being treated as a cash cow. For anyone considering joining, please be aware: communication is poor, consistency is lacking, and patient care did not seem to be their priority in my experience

My enquiry was dealt with quickly and efficiently, leaving me happy and content.

Great customer service team! Professional and patient. Big up to LYPHE!!! A very cool experience on speaking and being helped by Lyphe.

I’ve been with this clinic since 2020 & really only have positives to say. Very communicative, formulary is straightforward and plentiful and the service is competitively priced too.
The highlight though, are the individuals who make the company. Every member of staff so far have been attentive, understanding and willing to bend over backwards to help their patients.

You’re in good hands with Lyphe. 11/10!

Good communication, very helpful support staff and doctors.

I have been with Lyphe Clinic for a few years now. Their services have been, and still are, nothing less than truly wonderful, very professional and knowledgable. Lyphe knows their clients on their personal level, it feels like somebody really cares about, what makes us happy, healthy and supports continuously healing environment.
Lyphe Team, thank you, you are special, I look forward to more amazing good years with you.
Jana

I feel rather emotional, in a good way with the support I have already received from Maisie Wallace, she is legendary.

Who ever appointed her for her role deserves an award, in fact they both do.

I look forward to my journey with Lyphe.

Many thanks 🙂.

Great company delivery very quick and on time. Good standard, professional company

Had been with Lyphe clinic approximately 2 yrs, have mostly found staff at both clinic and pharmacy to be polite helpful and in recent communication with the clinic, I found Lauren (patient coordinator),what a star !⭐ solved issues and did not give up, a wonderful asset to any organisation.

Now your probably reading had been a patient well this it the other side of LYPHE,
Very limited choice of availability
Delays in medication being prescribed and dispatched
Lots of out of stock issues resulting in re written prescriptions
Doctors very limited to what they will prescribe
These are just a few issues I am sure I could expand!

So as for Lyphe what started for me a wonderful simple process steadily degraded to an absolute nightmare,

Finally if you do have problems contact Lauren (patient coordinator). Goes beyond herself to resolve

Very professional and efficient

So the staff are good Maisy I think and will brilliant phone manner enjoy speaking with them but some of the products are sub quality and there is no recourse to put this right but as a whole your service is speedy and helpful I personally thank the staff for trying to make my experience pleasant thankyou

Maisie at Lyphe clinic arranged an appointment for me effortlessly. Friendly professional approach. Thank you Maisie and the rest of the team for your continued support and excellent service.

So far great, I have needed to change my appointment twice and the chat service was very quick, efficient and helpful. I look forward to my appointment and hopefully receiving medication.

The staff I interact with are all very professional as well as proficient. Good service all round

Friendly but professional

Quick and helpful interaction, very pleased 😀

Great service as always, Claire was helpful and very knowledgeable. Thank you for you help!

Lyphe clinic really supported me with getting the documentation and medication needed ahead of my travel to Europe. I really appreciate how much their team care, and put in the effort to support patients.

Order process made quick and easy. Thank you