Lyte Reviews 509

Very understanding, understanding my needs and responding to medical issues. Caring and helpfulness, it's a breath of fresh air in the medical experience. Very easy and convenient

Lyte team has great communication and customer service skills.

Only thing I don't like is how I can't return my tickets on the website site it says I can't at the moment and I'm confused why. Unfortunately I won't be able to make it that weekend, definitely next time!

this is a scam! my son bought tickets for 2023 in Houston. THIS COMPANY WILL NOT CONTACT YOU OR GIVE YOU VENUE. WONDER IF THEY REALIZE....THAT THE HOUSE OF CARDS HAS FALLEN

I can not get my tickets, I ordered them way back on the 7th of February,
I have sent countless emails but still don't have my tickets.

Been intouch with seller but still no tickets all they say is we will get back to me. The link to the tickets will not work.

Purchase others for family and friends and there link work and they have even updated there link????

Saphia was super helpful. We had our wires crossed in the beginning but Saphia stayed professional and was understanding especially considering the multiple panicked emails I sent. I had accidentally missed a payment and my plan was cancelled so as you can imagine I had bombarded Lyte Support with emails. The only thing I didn’t like was the time difference as I’m in New Zealand and the service is based in the US, the response time is also slower. All in all, awesome service from Saphia and the Lyte team! Thank you so much for your help and resolving my issue!!! 😊

Gene was very helpful and provide excellent customer service

Very responsive and helpful!

Quite a fast response to my enquiry, with clear detailed information.

Same problem as Christine re. Thursday Bruce Springsteen hyde park ticket, messaged Lyte about 5 times since early last week, first time i was told my ticket would be in the BST app by July 1st, all the other times by July 4th, and nothing. Just my proof of order in the Lyte link they sent.

This review is for anyone who repurchased Bruce Springsteen tickets.

You need to download the BST app, sign up with email you purchased your tickets with, the tickets will show up in the bst app not the lyte app.

I am still waiting for my Bruce Springsteen tickets for Thursday6 July. Emailed twice but just received a reply to follow the link that isn’t allowing me to download the tickets. Getting worried

3 July: without ANY communication from Lyte I had an email from AXS regarding my Bruce Springsteen tickets. All now downloaded. The lack communication from Lyte was disappointing to say the least and stressful. Had I been scammed. Would not recommend them to anyone.

Twice I have needed assistance and both times the response time has been quick and super efficient!!

Bought Springsteen tickets for the BST Hyde Park show via Festicket. Like many others I then tried to repurchase them via Lyte - directed by the organisers! After multiple support tickets and weeks and weeks I finally was able to purchase them again. It's now less than a week to go and I still don't have any tickets, just a confirmation I've paid. It looks like I don't actually own them at all, but am waiting for someone to return theirs?! Not what I signed up for - I bought tickets myself, not a resale. No response to yet another support ticket yesterday either. Terrible service for most of it, it feels like I'm being scammed!

I bought the wrong tickets by mistake so I emailed to request a swap to a different day. It took a few days to get a response but it was clear I just needed to purchase more tickets for the correct day before I could get a refund which I did. I then received a response a few days later confirming my refund . All painless, the only negative thing would be the response time.

Ask a question they will give you a quick answer and find a proper solution to your query

So helpful and communication first class. Not all agencies work in this way and so respectful of my circumstances.
Would not hesitate to use Lyte in the future.

Fast and efficient service exactly when I was needed it! Thanks Jazz and Thanks Lyte!

Exceptionally helpful customer service rep - found my tickets for me, when I could not!! All sorted within an hour of my emailing, on a Saturday. Wish all firms were like this!!