M1 Limited Reviews 166

Well done
Michelle Kee from IMM

I went to a few M1 branch to enquiry about my broadband but no one seen have the time to explain to me . Today happen to pass by IMM M1 try my luck again .
Michelle was the one attending to me and she is so helpful to explain all my enquiry . Please give her a plus point and she treat customer with a 5 star service .

I was assisted by Ms Sandy Tan from M1 shop at Causeway Point on 05/11/25.
She was very friendly, knowledgeable and helpful in assisting me to sign on for a fibre home broadband.
Thank you very much, Ms Tan.

I just want to say I am happy and grateful to Ms Sabrina from m1 Causeway Point for her Assistance in assisting me with my complimentary Lumos Projector which was promised to me when i got my ipad a couple of months ago.
Its pretty rare to find a gem like her
her Sincerity is amazing!
Thank You :)

JUST RECONTRACT AGAIN TO M1 BROADBAND N IT SUCKS, THE MAN CAME BUT ONLY CHANGE THE YELLOW WIRE TO ANOTHER PORT, N CHANGE THE MODEM, THE ROUTER HE ASK ME OWNSELF CHANGE, I THOT IF THE SAME NO NEED CHANGE LO, SO I SAY WHEN I FREE THEN CHANGE, BUT ACTUALLY I UPGRADED TO 3GB SO I SHD CHANGE BUT THE MAN NVR ADVISED ME N HE THE ONE WHO ASK ME OWNSELF CHANGE 1ST. AFTER HE WENT OFF , WHEN I FREE I TRY TO PLUG IN AS HE TELL ME , BUT THE ROUTER SHOWS RED LIGHT , CANNOT GET INTERNET ACCESS AT ALL , MY OLD ROUTER WAS WORKING BEFORE I CHANGE, AFTER CHANGING IT CANT WORK AS WELL . N SUN N MON IS OFF DAYS, FOR THEM TECH, I AM STUCK WITHOUT WIFI FOR 2 WHOLE DAYS. WORST TELCO, I SHD CHANGE TELCO , AFTER RECONTRACTING I SAW VIEWQUEST GOT PROMO ALSO. SHD BE CHEAPER THAN THIS M1. REGRET AGAIN. N THE PREV RECONTRACT THEY NVR HELP ME TERM THE OLD BB N WAS CHARGED FOR 2 BB FOR DONNO HOW LONG. KENA CHEATED . LOUSY SERVICES, SHD HELP ME TERMINATE WHEN I WAS AT THE SHOP BUT THEY WANTS TO EARN A FEW MORE DAYS OR MTHS UNTIL U REALISED THE PROBLEM. LIKE THAT THEY ALSO HAPPY, MAKING CUSTOMERS ANGRY ONLY. HOPE THEY GO BANKRUPT SOON. NOW SIMBA TAKES OVER BUT STILL SAME BAD SERVICES. NO USE GIVING THEM BIZ.

When I first signed up with M1, the network was great and all that but 20 years later, the quality dropped so is the customer service. The fact that I wasn’t informed of any additional payment needed after porting over to another telecom for that month after waiting for 2 weeks to see if I have to pay anything - radio silence from the company and I thought - that’s it. Months later, I discovered that the company has been chasing me for $$ for what? I have already port over to another telecom and paying that company directly and you didn’t instruct me anything when my line was successfully ported over.

What a shambles of a company! Not recommended at all.

worst service ever, stupid app, expensive price but weak signal, don’t buy it, waste your money

Very poor customer service. The problem remains unsolved despite numerous calls. The worst teleco you can ever experience is M1.

I was enticed to recontract my broadband through the app. There was an error in the installation date selected by the app that I discovered within 24 hours after receiving the email confirmation. The customer service i called refused to change the date without an additional charge of $65 even though the date is over a week in tge future and I wasn't asking for after office hours or weekends.

I bought a $14 tourist SIM. The SIM card worked well in Singapore, but only worked periodically in Malaysia. I was unable to contact their support, as the SIM wasn't working. They offer no online support. I ended up talking to someone from the broadband team online, but they said they can't help and the only solution is to call the number (which I couldn't call). There was no obvious reason why it wasn't working, as it would randomly happen in different locations. The data speed was also much slower in Malaysia.

I would rate zero stars if possible.

Their AI help line is so bad I cannot ever get any help. and when I finally was able to talk to someone I had to go down to M1 shops to verify my account which in the first place I was directed to call the hotline when I went to M1 shop.

Would give zero stars if possible. Beware especially to non english speaking eldery

I have been a loyal M1 customer for many years, but I am very disappointed with the recent decline in customer service and technical support, which has been unprofessional and irresponsible.

When I signed a contract online, the advertisement clearly showed free bundles included with the device. However, upon delivery, only the device was provided — none of the advertised items. When I called M1 to clarify, I was told these were “while stocks last.” If that is the case, it is both common sense and a matter of basic business ethics to update your website to indicate when such freebies are no longer available.

With the upcoming transition in company ownership, I sincerely hope M1 will take this opportunity to improve the quality of its customer support. Frankly, even AI solutions today often demonstrate more consistency and empathy than some of the agents I’ve recently dealt with. Customers deserve better.

I activated roaming for a trip overseas last month. Before returning, I made sure to deactivate roaming via the M1 app — I clicked the orange “Deactivate” button, it turned grey, and I assumed that meant it was off. I showed this to my partner.
Apparently, that wasn’t enough — you’re supposed to receive an SMS confirmation that roaming has been deactivated. I never got that SMS, which means the roaming was still active without my knowledge.
The next month, I was shocked to see a full roaming charge of $68 on my bill. Before calling M1 customer service, I double‑checked the app again — the button was grey, showing “Deactivated.” I thought this confirmed it was just a glitch.
Unfortunately, my biggest mistake was not taking a screenshot — because during my call, the customer service rep “deactivated” it immediately, erasing any trace of the app’s error.
After a full week of back‑and‑forth, M1 insists the issue wasn't on their end, claiming their app has no issue and offering only a 50% refund — even though their faulty app was the cause.
This was not my fault, and yet I’m being penalized for their system’s failure. I do not recommend M1 — be very wary, always take screenshots, and never trust just the button status in the app.

My phone was lost recently but it was covered under FoneCarePlus.

Yet when I requested a replacement, customer service gave me a runaround. They were extremly rude, and left the chat during conversation and gave conflicting instructions.

I had to:

Reconnect with another agent

File police report for lost phone

Fill out a paper form for my phone's details like color of my phone (M1 had all the details already as its a contract phone)

Before M1 even thinks about sending a new phone.

Regret staying with them for so long…
All about money and only money…
Bought a phone and chose esim… accidentally delete everything in my old phone and was unable to activate the esim…
They charge another fee just to retrieve the email they sent me…
So many telcos around, M1 not special.
Treat us like trash…

I was using M1 prepaid service since few years ago, not much prob. Recently signed a postpaid M1 contract. Staff promised will port my phone number to my new phone on that day mid night. But I was waiting for 1 day, got a message inform me not successfully. Called to service center, only work on weekday working hr. Wait untill weekday & called , service center said the old phone number was terminated......wtf! My original plan only want to get a phone with postpaid contract, at the end of number cannot use. Their Service & system not good, staff not supportive or knowledgeable to tell you what should do on next step to make the port transaction smoother....almost 1 week i cannot use my phone, seriously affect my work & my life.

Encountered slow M1 network and the technical support wanted customer to contact their router vendor on their behalf to resolve the network issue. Excellent job to be in!

Avoid! This company has burned. Upgraded to eSim for which I was charged, then upgrade to 5G just t o get better connectivity. Have no mobile connection and couldn't receive or place calls for 2 days. 5 customer service chat, and 1 visit to store and still issues. Then telling me to wait 3 days so they can check their back end :D lol What world do they live in

Fraud !
I purchase the monthly overseas (about 10gb) which is exhausted within 1 day !
The same phone, not surfing of movie, music, heavy usage and got charge $200++ for excess data usage.
I told them to review my past usage , there has never been once I exceed a 10gb per day , how can it be done for an overseas trip. Something is amiss.

They say data usage is different varies in different country ??? What logic!!

M1 is a clear fraud !

And their customer service says, all feedback MUST goes to their phone line , no on line feedback is available . Which means , I am stuck !!! It’s such an unfair channel !

It just telling u, I see the data , its running , its used so got charge !

Who the hell can used 10gb per day!!!!! When I am not even surfing the internet and it keep running and deducting .

It’s simply Becos I made the payment and they throw my case under the bus.

DO NOT EVER CHOOSE M1 !
They have the worst untrained customer service and system !

Extremely disappointed with M1’s service and customer support. I have been facing continuous network issues, and instead of resolving the problem, M1 chose to escalate matters by charging legal fees, without any consideration for the circumstances.

Despite repeated requests, they showed no willingness or empathy to waive off the legal charges—even when the fault started with poor service on their end. It’s clear that customer care is not a priority for them.

I strongly advise others to think twice before choosing M1. Once you're locked in, there’s little support, and the response is more about penalties than problem-solving. Very unfortunate experience.