M1 Limited Reviews 166

These guys need training on how to explain things clearly to customers. Their online service is also terrible. Plus lots of hidden costs.

I’ve recently moved telcos from circles to m1, and the porting service has been a nightmare. The first guy, Ian, was pretty great, handling the situation well and professionally, and started the port process. However, I got a message the following day telling me it failed. I reached out to them again, and it has been horrendous ever since. They tell you that they have escalated the situation to the higher management (as most corporate cs teams do) but A WHOLE MONTH later, NOTHING has been done. The ticket was constantly being thrown around by a number of other cs team members, who all responded with the same response, except for one guy who gave me a call asking me to contact circles. I’ve already done that, and they told me to get it done as soon as 15th February. It is now 24th. This has already greatly inconvenienced me as my old number is what I use to contact other clients etc. It really shouldn’t be that difficult! Ian (thank you very much) was able to get things done in a very short amount of time, and I greatly appreciate that effort, but what the heck is going on with everyone else? Hasn’t everything necessary to port been already settled? This is abysmal service, guys! M1, please get it together!

I received message in the morning (22-2-2025) @9.07am to re contract regarding the broadband .I and my wife reached woodland causeway M1 shop around 2.45pm .The customer service (female chinese)told me the WiFi is out of stock and asked to try next week if there is stock. I got pissed off and told them (a female malay also join in) this is not right and is this the service that M1 shop should provide. Eventually, the female malay said she can check if there is any stock left in other branch.The female malay came back to us and said that there a customer has reserved one of the stock and has refused the stock thus whether we want to accept the stock.Now, my question is why customer can reserved the stock? We waited for a almost 45 minutes and a male chinese, Henry Quek (trainer) did not say they were out of stock, but recommended a better WiFi broadband.

Subject: Complaint Regarding Unprofessional Customer Service and Inconsistent Information
By M1 Customer Support Ms MJ

I am writing to share and complaint regarding the extremely poor and unprofessional customer service I have experienced with M1 on 23 December 2024 particularly in relation to my recent port-out request. Over the course of several interactions, I have been given inconsistent information, ( by 3 customers support within 3 days on the port out process) leading to significant confusion and frustration for a month till date. I am seeking immediate clarification and resolution of this matter.

To summarize the situation:
1. I initiated a port-out request with M1, and during my interactions with customer support, I received conflicting advice from three different representatives. Each representative provided differing information about the port-out process, causing unnecessary confusion on my end.

2. No clear communication was given regarding the penalties associated with early termination of my contract. ( which was NOT initiated by me)

3) Early Termination of Service: M1 terminated my line two days before my contract was due to end, on Christmas Eve (24/12/2024). This was not initiated by me, and as a result, I was left without service during the holiday period. I am extremely disappointed that this occurred without any prior notice or explanation and they still charge me for the days without any line with no explanation) Despite following up since December 23, 2024, I have yet to receive proper details on this matter.

4) I was wrongfully advised and misled by M1 support, and now, not only am I facing an unexpected penalty charge for early termination, but I am also being blamed for the miscommunication.

5) This series of errors and lack of accountability on the part of M1 has caused significant stress and frustration. The customer support team has failed to honour the information that was initially provided, leaving me with little clarity or resolution. I expect M1 to investigate this matter and provide me with the correct details surrounding the penalty and the resolution of my port-out request.

At this point, I request:
1) A full review of my case and the interactions I have had with customer support
Immediate clarification on any early termination penalties or charges
2) A prompt resolution to the confusion caused by these inconsistent communications

I trust that M1 will take responsibility for the poor customer service provided and make necessary corrections to ensure that this does not happen again.

I look forward to your swift response.

Sincerely,
Nightmare of porting

The answering system is not transparent and not directing to the right section.
Never give directive for us to speak to the agent. Not telling what no. we should dial. Cut off mid way speaking for no reason.
Staff over at the fraud line was rude & not helpful.
Not the first time experiencing this kind of situation.

I totally feel like not even giving a star. They completely fail to engage with business customers. I have been sending emails regarding the change of the authorized person’s details, but all I received was an automated reply. In the end, there was no response or update on the progress.

I had a terrible experience with M1 while trying to port out my number. The information I received was consistently wrong n confusing which leads to endless frustration. I was misinformed about the porting process multiple times, n every-time I called the details kept changing. To make it worst my line was unexpectedly terminated without notice, leaving me without service on x,mas eve. And despite all the above issues since 24/12 tilldate I am still charged for the period where I couldn’t use the service!!, the whole experience since 24/12/24 has been a nightmare n I will definitely lookout for a more reliable telco. Highly stressful n disappointing by M1 for years messy billing system/ unprofessional customer support who have no ownership responsibilities for their customers. I am now awaiting M1 Ms MJ to reach me since our last chat on 24/12/24. Extremely tiring and frustrated by the lack of misinformation from the customer support received from Mirani, Jasper, MJ and Janet. Nightmare!!!,

I've been using the M1 network for over 2 years, and unfortunately, my experience has been subpar. The network speed is slow, and the roaming charges are exorbitant.

A notable example is when I traveled outstation with friends who used other network providers. They enjoyed seamless roaming without additional data passport activation, while I incurred double the charges despite having an active data passport.

Given the premium charges, I expected a premium service, but that wasn't the case. I've since switched to another service provider and am much happier with the experience.

I would advise others to consider alternative options for a more reliable and affordable service.

I really don’t understand why I cannot recontract. I’ve been doing this for many years, from the S3 to the S24 and even the Note Note 4 - 20. When I checked the M1 apps, it showed that I’m eligible for recontracting. However, when I went to the M1 branch, the staff told me I’m not eligible due to a delay in payment. Delay? It was only 5 days, and you cut my line? I meant they are under M1’s control, even if I delayed payment by 3–5 days. After being a subscriber for 18 years or more, I’m now told I’m not eligible to recontract? Anyway, after this contract ends, I will switch to a SIM-only plan. Thanks, M1.

I been using M1 data is bad. The connection is really unstable. The wifi as well is really unstable. Unable to reach 3 levels with 4 router
Plus I have to buy two they only gave 2 for free. For $100SGD it’s really not worth it. I have to bare with it for two more years. The contract was 2 years. Didn’t expect the wifi to be this bad. Plus the routers always have problems always red then have to manually off and on it every day. Really bad wifi and data service.

I signed up for service for the sole purpose of my business trip. I could not get service in China, Thailand and Malaysia. After 2 weeks of many hours via Chat and on the phone, I was told the SIM card was probably faulty and I had to return to Singapore for a new card. I was travelling! So, I cancelled the service while I was in Thailand. Then I get a lawyer's letter after 3 months for $119 for the 2 weeks of 0 service. Needless to say, I will be contesting this.

Hi I on my m1 bill at 166 dollars and there cut of my line with my Internet I call up m1 customer service the line is been suspended due to this 166 amount!! So I tell the customer service lady that I'm going to pay on my payday on 27th say that that's no any arrangement from m1 side what I'm to try here sometime the customer service department can't help much and ohh i understand your up bla bla .. so I here I will do my payment on 27th before 6pm!! I don't owe them 1000 dollars this days m1 is so expensive I pay so much in the train I can't use my hp.. I'm totally upset with the m1 company I don't wish to renew my contract again I been using more then 10 years each year is worst!!

Poor teleco reception and hidden cost when signing on to broadband package.

Recently changed to using VOLTE for calls. But only on a limited list of devices. My Oneplus phone supports VOLTE, but cannot make or receive calls. Buy a new device is their only advice! My Oneplus phone works fine, they just don't allow that device to make calls!

Terrible company. Zero customer service. Their app and online services direct you to their telephone chat bot which is the most retarded piece of software I have had the misfortune to experience. It doesn't understand what your saying, misinterprets, and then just hangs up on you. I've been trying to cancel my account with them for months now. It even got to the point I stopped paying, but when you don't pay they send the loan sharks after you. And when you explain you just want to terminate the service they say that's your problem with M1!

there’s always hidden charges and there were an instance where they increase the price of the plan without even informing me about it. Not recommended.

These days they make you wait up to an hour just to chat live? Twice I couldn't get to chat about my problems ... just terrible service.

And, I can't change my payment mode via app or online ..

And what's 2.5g true speed fibre anyway? @S$35/- ?!?

How not to terminate whatever service I have with them ... Just pissed poor ... 🤦

M1 connection geting bad . Customer service is bad too. Data passport was not efficient and always have funny charges. Hope can improve the connectivity.

Prices are good, but service is dumb. Not the people, who were perfectly nice, but the process is totally broken and not well thought out.

I was charged roaming even though I did not turn on my roaming, not the first time it happened, called their hotline I was informed cannot waive off the erroneous charges because they already had given me the waiver first time. such a disappointment, being charged for something I did not use, immediately switch Telco after reached SG.