eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer repair service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(820)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

The prompt, clear and detailed communications make this company a pleasure to work with.
I have no hesitation in giving 5 stars and highly recommend this company to anyone with a Macbook issue.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Super impressed!

Really easy to send off, great communication throughout and did a great job on the repair. Would definitely recommend and use again!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Superb communication; great terms and speedy turnaround.

So much better than either using Apple or losing my MacBook.

Would not hesitate to use them again if needed!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Gold Standard Service

From start to finish this company were beyond excellent. I was so stressed with what apple told me - that my logic board could not be repaired, and that I would lose all my data, so then to speak to the team at Mac Repairs who said they could fix it for a decent fee was music to my ears as a self-employed person. Their service is gold standard and I will be recommending to everyone. Friendly, knowledgable, speedy, affordable.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for a better MacBook repair experience!

When my 16 Inch MacBook Pro developed a display backlight issue, I had it inspected by Apple (with hindsight, an expensive mistake), who found liquid damage that had apparently occurred with the previous owner of the machine. They wanted to charge me £2499 for a repair, which was absolutely ridiculous, so I started looking around for people who could repair it, rather than come up with a comical “solution” of replacing almost every component of the MacBook! I found eFix and having read the many highly positive reviews, decided to give the service a go. I sent my MacBook to them and within 5 working days, I was given a full description of what exactly was wrong, what could be done to rectify the issue and how much it would cost to do so. The price was almost a tenth that of the ridiculous Apple price, so I happily agreed to have the work done. The logic board was professionally cleaned and the cleaning process resulted in the display backlight functioning as normal again, as the corrosion around some of the components causing the backlight to refuse to come on had been cleared - No replacement parts required!

I want to thank eFix and in particular, Reece, who kept me updated regularly and even spent lots of time with me on the phone on more than one occasion, carefully explaining my options and what the best option was. The keyboard backlight had always been a bit uneven since I bought the MacBook, although it was only after finding out there had been previous liquid damage that I knew why. I asked Reece for a quote to fix this (which he quickly provided), but he advised me against getting the work done, as there was a chance that the keyboard could get damaged even more during repair, due to the risks associated with dried up liquid damage on keyboards. I think that this shows the integrity of eFix because they could have easily gone ahead with it, knowing full well that they could damage more and end up being able to get more money out of me with the extra work - but they are decent, honest people who put happy, satisfied customers above profit.

In conclusion then, a huge thank you from me to Reece and everyone at eFix for not only fixing my MacBook, but doing it with decency, honesty and at a great price as well. The price I paid is genuinely incredible, when you consider that it includes fully insured express shipping both ways! Another thing to consider is how much they are doing for the planet as well, by repairing and keeping lots of damaged MacBooks going, which would otherwise end up in landfill as e-waste.

Also, thank you for the candy canes and easy-peel sticker on my Mac when returned to me - it’s the little details like this which really show when people truly care! I highly recommend anyone send their MacBook in to eFix for any issues you’re experiencing and although (in a nice way!) I hope I never have to use them again, they will be the first place I go to, if the need ever does arise!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. My MacBook was repaired quickly and professionally. Everything was clearly explained, and it’s now working perfectly. Reliable, efficient, and friendly service — highly recommend.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

High Expertise and Efficiency

Very friendly. Fast service and due to high expertise the process was a lot easier and cheaper than other places, or sending it off to Apple. Did what two other reputable places couldn't do. I basically thought the laptop was a lost cause or would cost too much to fix but eFix solved the issue. Don't go anywhere else first, this is the best spot.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great communication and a quick turnaround. Mac was returned in pristine condition. Highly recommend.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Water-Damaged MacBook Restored to Perfection

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updated and provided a range of options to get it repaired. The repairs were fully costed before work started and timescales provided and MacBook has now been returned as good as new. Thank you for such an excellent service.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Spent several hours in the Apple store where they were unable to resurrect my macbook and wanted 750 to replace the logic board. eFix got it working again for less than a quarter of that, including insured shipping both ways. Very happy!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service Battery Replacement for…

Great service Battery Replacement for my Macbook Pro 15 inch 2019 (Intel with T2 Chip) - still going strong! Received back from doorstep to doorstep in one week. Any questions (after I had shipped to them), which I had via email were replied to in matter of an hour or two by Reece.

No issues, Macbook received back looking great and battery capacity 100% woohoo!

Please support these guys, as I would like to use them in the future, and don’t want them to go..

Thanks guys (and any gals). Appreciate you!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was on point and they kept me up to date at every step. Couldn’t recommend more.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, I would certainly recommend that you use eFix Ltd Mac Repairs if you have a problem with your MacBook. They have repaired my screen and kept the original front cover unlike other companies. My MacBook is as good as new, not washed out screen you get from other places.
I researched screen replacement and this was a company who I felt I could trust and I was correct. Reece was very helpful on the telephone and once I sent it to eFix they kept me informed. I Received my MacBook in the timeframe they stated, no extra charges. It was well packed so no need to worry. No scratches where they replace the screen which some reviews at other companies suffer from.
Thank you.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

MacBook Pro Repair

Problem with my laptop identified very quickly by fix during initial phone call and repair recommended. Excellent instructions and process for me to send laptop to them and confirmation when it had been safely received. Repair carried out and laptop safely returned within a week. Extremely pleased with outcome and would highly recommend this company

19 November 2025
Unprompted review

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