eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer repair service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(820)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sterling Service

Very quick and excellent service communication was second to none. Repaired a nearly new Mac Book Pro after water damage at a fraction of the price from Apple Would use this company again without doubt

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Legit service, very responsive, honest guys!

Great service from eFIX LTD.

Found them after panic searching for a Macbook fixing service following a coffee spill. I was very dubious but they're real and I'd definitely use them again!

Very responsive on the phone, kept me informed throughout, explained things clearly and answered all my questions. There's also the added bonus that they don't wipe out your data!!
Fab service, thank you Reece & Team :)

8 July 2025
Unprompted review
Rated 5 out of 5 stars

M1 MacBook Pro 2021 Logic Board

Really great experience with eFix. My display suddenly stopped working while using my MacBook Pro. Took it to the authorised Apple shop nearest to me. I was initially told it would require a display replacement which would cost over £700. Very expensive but I didn't know what else to do so I told them to proceed only to be informed later that a new display didn't fix it and it would need a logic board replacement and in the process I would lose all my date. At this point I decided to retrieve my laptop and check if I had other options and that's how I found eFix.

From start to finish it all went very well. I contacted them on a Thursday morning, got the label that morning and sent off my device in the afternoon. Reece confirmed they received it safely on Friday. The following Monday I got an update where they had identified the issue, provided a cost estimate and asked if they should proceed. I confirmed it was fine to do so. On Tuesday they got back to me to let me know the work was successful and after payment my device was mailed back to me. I got it back on Thursday morning exactly one week after I first made contact. I really appreciate the communication; quick resolution and most of all the pricing - it cost £280 in the end. As a bonus, they gave my Mac a good clean and also included some sweets in the box :-)

Highly recommend eFix to anyone having issues with their Mac devices.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Remarkably fast and efficient service

Remarkably fast and efficient service. It was a fraction of the price of having a new logic board installed by Apple. I contemplated buying a new logic board myself and trying to install it. In the meantime the laptop sat in a cupboard for several months until I discovered eFix.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Really smooth process from start to finish. Was updated at every stage of the process. Shipping was really easy, turnaround was brilliant, arrived back to me when they told me it would. Works a treat. Absolutely cannot fault any of it. Would absolutely use again and recommend to anyone.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve never been so happy to write a…

I’ve never been so happy to write a review. I took my MacBook Pro to Apple, and instead of diagnosing it properly, they just gave an unclear list of possible issues with an unreasonably high quote.
I found eFix online, and the whole process was seamless. From the moment they received my device, communication was excellent, pricing was fair, and I was only asked to pay after it was fixed. I’m so happy with the service and would definitely recommend them.
Thank you!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and honest

Very professional and honest. This is the second time I am using their service.
My macbook was not turning on, so I went to Apple store. I was told that it was completely dead and would cost be about £500-£600 for repair. Sent my macbook to Reece at eFix- he messaged me back saying that my computer was working fine and just needed to change my charger cable. Absolutely pleased with the service and his honesty.

Prabin

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Macbook A1707 with fluxgate issue.

Macbook A1707 with fluxgate issue.
Once I confirmed how eFix resolve the issue, by extending the cable rather than just replacing it, I booked a repair.
Booked on 30th June, but not sent by me for few days as needed to print label.
Packaged and sent, kept up to date about safe arrival, and when being repaired mention of a hairline crack in the touchpad, that cosmetic at this time so left as is, partly as I use a mouse and external keyboard generally.
Received back 10th July, so within timeframe given.
For £200, which is £400 cheaper than quoted by Apple, who wanted to replace the screen, it's a no brainer, many thanks for a job well done.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I broke the logic board / motherboard…

I broke the logic board / motherboard connection on my MacBook Air by trying to replace the battery myself. I looked at quotes from Apple Dealers which were either ambiguous or very expensive. I took a punt on eFix based on online revies. Reece was brilliant with the comms and they fixed the logic board and installed a new battery for the all in price of including postage of £255 with a 12 month warranty. So pleased!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant company

A brilliant company. Great customer service, reasonable priced, seem caring, reliable, quick, fine workmanship, good communication. I have had 2 laptops repaired without any problems whatsoever.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

These are the best there is

These are the best there is. If you want your MacBook fixed then go here. Was quoted nearly £800 by the so called Genius Bar for a fix. These done it for nearly a third of that price. Quick and efficient, they’ll keep you informed throughout. Why go anywhere else? A rarity nowadays, somewhere that cares and understands how to treat its customers. Very, very happy with everything.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish. Free delivery label for transportation of my laptop both ways. Fixed, returned and working well at a fraction of the cost that Apple would have charged.
Small company offering efficient and friendly service.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used this company several times

I’ve used this company several times, most recently to get my MacBook working again after I’d screwed it up doing an unauthorised modification. I have received xcellent service on each occasion from friendly and helpful staff. I can’t recommend them highly enough.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

FANTASTIC JOB

Used a wrong charger on my MacBook, MacBook stopped charging . Searched online and YouTube for solutions. None worked .. apparently it's a logic board issue.
Call alot of MacBook repair guys and they couldn't help by insist I buy a new logic board ..

Then booom I found eFIX and it was fixed in days 🥰🥰🥰🥰🥰🥰.

My baby is ALIVE YAAAAAAAAY

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I spilled some coffee on my MacBook and…

I spilled some coffee on my MacBook and apple quoted around £1200 😂. eFix fixed it for around £250. Great system with the easy postage etc and also clear communication. Additionally the repair also fixed the keyboard problem with the 2017 model of MacBook where some keys would register twice with a single press. Now my MacBook works great. Great company with smooth customer service experience.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. The website is very informative and works really well. Reece is great at explaining what is required and very good at keeping in touch. Wouldn't hesitate to recommend or use eFix Ltd again if needed.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

MacBook repairs by the experts…

eFix clearly have specialist skills and knowledge as well as the tools to undertake complex board-level repair work on Apple MacBooks. I received excellent communication during the repair process and superb service. They fixed my badly liquid damaged MacBook Air when I thought it would have to be scrapped. I would recommend eFix without hesitation. Thanks guys.

10 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look