Maccosmetics Reviews 

Very disappointed with the customer service I got in Bluewater (House of Fraser). I was willing to buy and asked for their advice but they were not bothered to help. I understand the covid restrictions i.e no samples etc that’s hard enough as you cannot make up your mind but you would expect some advice from the staff to make your choice. However, it seems like they didn’t care about the sale at all. In the end, I only got things I usually buy . I could have spent more if they have helped me a little more.

MAC recently took part in offering customers a free sample of their liquid foundation via freebie websites. I was able to choose the foundation suited to my skin type. MAC sent out the foundation in a small tester pot with postage paid for. I was absolutely greatful to receive this free sample. It did wonders for me, covering my dark circles and acne scars. Thank you MAC

So disappointed. Realised immediately that there was an error with the order and notified them. They say they’re unable to amend or cancel an order once it’s been placed even if they are notified straight away. Terrible customer service

I buy from MAC online once every 6 weeks or so and never had a problem! The best makeup brand I’ve ever used and love that you can take your empties back to store and get a free lippy.

Do not order online !!!

I ordered up to £200 worth of make up and the delivery came with 2 missing items.
On reordering one of the items was out of stock
When I called them there was no offer of rectifying the fact that I had paid for this item and there was stock and due to their flaw I now missed out !

Customer service and customer care is key and I feel like there is no care for customers and it’s all about the money .

I should have read the reviews as i would have reconsidered such a large order. I will not order from them again and definitely will not recommend!

Absolute sham and no form of customer care, staff need training and as I have read that they have not replied to reviews, is evidence of this !

Very disappointed for such a well known established company ! And for the first time using your website! Especially where your products are highly priced aswell!

10 Days Ago I ordered some cosmetics as a birthday present for my daughter. Her birthday has now passed and MAC still has not shipped the items. Also Mac's Customer Service is non-existent. And by all accounts MAC doesn't care as the company has not responded to the abundance of negative reviews on Trustpilot for more than a year!!. I will never make another purchase from MAC and will be advising all my friends to do the same.

Purchased items with information stating it will be delivered in 2-5 days. Order status hasn't been updated for days.
Although I Signed in into my account chat bot always asks for name. Impossible to get hold of anyone (I was on the line for 1 hour, went away to get coffee and missed the agent...). Tried calling - offices are temporarily closed. Tried chat again (although it states chat is available 10am-10pm) in chat window it says 6pm, my request from 5.10pm was forcefully closed by system at 5.40pm .... Wasted time!
Instead of hiring more people to accomodate amount of orders OR giving realistic time frames for order handling, M.A.C. decided to save up and just make us customers wait! ANd they didn't hold back from taking your money straight away!
Let's see how much time and effort it will take meme to get my money back.

I can only be honest with my personal experience with Mac. They exceed expectations in every area of service. The delivery is always speedy and the products speak for themselves. I love the free gift too. I’m a loyal customer.

I placed an order over a week ago as a gift and was emailed it will take 3-5 working days. But it’s been over a week and I approached the MAC team via WhatsApp who have been so unhelpful and don’t know what the status of the order is. After being a customer of MAC for over 10 years I won’t be purchasing from them ever again. There’s plenty of other quality make up brands out there which do offer great service and quality

Amazing!! Love

Quick delivery and never been disappointed with the products ordered. Thank you 😊

I’m always so impressed with the quality of products
Their pigment in shade melon is amazing such beautiful colour. The smarty pants palette was my first palette by this brand and I was not disappointed. I have three lipsticks yash whirl and velvet teddy and all colours are so pigmented and so beautiful for a day to day makeup look I would definitely buy again.

I ordered quite a few items and got a 10% discount and a free lipstick . Delivery was in reasonable time , arrived well packed with free samples included.
Judging by some other reviews , my experience has been very good.

Placed an order online on the 31/05/20. When it arrived one of my items was missing. I've emailed Mac twice requesting refunds and both times have been lied to and told it's being processed and will take up to 2 weeks. Still no refund given after over a month. I got the generic response of them having a 50% reduction in staff due to Covid which is slowing things down. When I queried what staff reduction in a distribution centre has to do with a PayPal refund I obviously got no response. Had to open a case through PayPal to get my money back. I've bought from Mac a lot over the years but this incident and the lack of customer service has completely put me off.

Purchased the studio fix fluid spf 15 foundation and have not been left disappointed. What an amazing product! Great coverage, lovely smooth texture, and a perfect match to my skin tone. Smells wonderful too. Beautiful edition to my makeup collection. This foundation has very quickly become my 'go to'. Totally in love. Thank you, Mac

good customer service, was there when i needed to speak to someone and sorted my problem immediately

Mascara with not product. Will not require the product to be sent back but wants a photo of product by email. Email provided to me, gave automated response to say they will not be check or responded to. Now I most waste more of my time waiting for a customer service advisor to answer the phone. I’m very disappointed in my first experience shopping with Mac. Likely to be my last time.

I’ve made two orders now and in both orders I’ve received the incorrect item. I’ve been sat waiting on live chat for a total of 5 hours across 2 days and I’ve still had one response. Customer service is shocking.

What a horrible experience. I was asked by a relative to order a gift from this site. I tried registering but did not plan on buying anything else from them, so I opted out of future marketing. MAC would not let me register without agreeing to marketing, which I am sure is illegal.

Eventually I registered with marketing. Immediately, I received a spammy newsletter from them, but no password, so I could still not log in. It was not in my spam folder either. One option was to log in through my Facebook account but to do that, they wanted access to my photos etc, which they clearly do not need and I did not want them sending out adverts to everyone on my friends list. How desperate must these people be to want to send out spam so much?

Eventually, after the password never came through, I found out that you could purchase as a guest. I tried that, but because I could not sign in, I had to forfeit my 10% welcome discount.

When I attempted to place the order, I then had further issues with it not recognising my address despite the post code and house number being correct. It only gave me the option to send to houses across the road.

After finally getting it through using trial or error, I paid without the discount, and was then greeted with a page telling me that next time, I should register and get a 10% discount!

Hopefully there wont ever be a next time. I shouldn't need to waste 45 minutes trying to give someone my business.