Maccosmetics Reviews 

Ordered the concealer in studio finish and I’m liking it with fast delivery x

No complaint with their products. However, I am not happy with my Black Friday purchase online. It was exactly on a Black Friday when I bought my items and I am supposed to receive a free lipstick. I didn’t complain since it’s a free item but they need to make sure they add the free item next time, after all, I was tempted to buy because of that.

my 1st visit 2 Mac shop in Watford not good experience make me waste my money then 2 day want 2 Mac in Kingston WOW met by a young lady Natalie top gal sort me out well turned me in 2 a GLAMMA bless u many thanks. Jade 😘

I made rather a large, expensive order on Monday and my items still haven’t been dispatched even though payment has been taken. I’m really angry because when I asked customer service in a online chat yesterday they said it would be dispatched yesterday but it wasn’t! So I rang this morning and now they are saying it will be dispatched tonight! Terrible service! Quick to take your money but not fast in delivering your products!

Dreadful customer service. Been waiting for a refund for 3 months now. Daily checks to bank to find I’m disappointed it’s not there. Another email to Mac only to be told wait 7 days.....

So mad, it’s £28 I’m waiting for, I’m thinking of giving up chasing them but it’s the principle of the thing now!!!

I placed an order online through paypal on the 18th June 2018 (status pending) I called mac customer services online and they asked for my details such as address, transaction id and invoice id all which I had given and I was told that someone would email me within two working days. I received an email the next day asking me to provide the same details. I replied back (to a different customer service representative) stating that I have already sent a screen shot to of my order id and my transaction id. Another different customer service member told me to provide the details of the order I used via paypal again! It is a joke ..! Rubbish as if to say that they are dealing with me for the first time! They act really nice in the emails, but they are taking the mickey and keep repeating the same things and at the end of the emails put things such as "have a nice day" " kind regards" etc. I am really annoyed.. don't be fooled by the customer service members SILLY NAMES AND INCOMPETENCE.

While the products are great the customer service is absolutely appalling. I've a PRO account and have been locked out for over a week now; countless calls and emails to customer support and they keep coming back with the same thing. Eventually today they've said it will take 7 working days to figure out why I can't log in. Emails go unanswered and web chat are useless. The website is glitchy as hell and keeps getting stuck in a loop and despite sending screen shots of the issue, you get no help and simply told to try and log in again. Honestly, stick to buying in store because their website is truly awful I won't be using it again.

It's a bit pricey, but they do have the best lipsticks and the best customer service ever! I've ordered a super different colour in mid-November - it was a dark grey, matte - and as it arrived, I've tried it on and hated it. Couldn't have gone worse with my skin and style. Even though I thought I wouldn't be able to return it, I called them and explained the situation - to which the customer support lady said they have a "love it or return it" policy, even when you've tried it. She sent me the return label (free) and it all worked out perfectly. And that is (the second reason) why I love M.A.C.!!!

A lot of products out of stock, it's frustrating. But always nice to visit the website to get great make up inspiration.

As a going-away present, I ordered £100 worth of cosmetics from MAC one Tuesday. The urgency was, my friend was leaving on Thursday and I needed the goods by Wednesday. I paid the £6.50 charge for next day delivery.

There was no communication from customer service the following day. Nothing to notify or inform me that my goods would not arrive on Wednesday. It took a call from me at 2pm on Wednesday to find out that my goods were at the warehouse and had not yet been dispatched.

The customer service representative told me the very best she could do was refund me the cost of the next day delivery, and I should wait for the package to arrive under normal delivery times. It took a 25-minute phone call for a full refund to finally be authorized.

It was clear, there was going to be no going-away present for my friend. Completely let down, disappointed, and frustrated with MAC Cosmetics not being able to staff their warehouse well enough to make sure orders go out on time.

I'm glad Amazon don't have this problem!