MacDonald & Son Butchers Reviews 

1,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and fresh food, especially highlighting the traditional Scottish pies, sausages, and other regional delicacies that bring back fond memories. People also love the reliable delivery service and secure packaging that keeps everything thoroughly chilled even during warm weather conditions. However, some customers also noted serious issues with the temperature of the meat upon arrival or found certain savory items far too salty to enjoy. A few other people also felt that specific product qualities or missing items fell short of expectations, mentioning unexpected meat cuts, missing items, or broken pastry edges.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious and fresh produce... See more

Delivery service

Consumers find delivery service to be generally positive, highlighting prompt arrivals and secure packaging.... See more

Order

Users describe positive interactions with order, highlighting easy processing, quick deliveries, and fresh,... See more

Service

Clients share positive opinions on service, highlighting fast and reliable delivery with items arriving fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 packets of Arbroath smokies and 4 x Scottish plain loafs. Firstly, what an absolute pleasure you all are to deal with, love the personal message on the box. Delivery and packaging is subl... See more

Company replied

Rated 5 out of 5 stars

I have ordered on line on two occasions now and cannot praise this company highly enough on their level of customer service and quality of their food. We live on the wirral but my husband is originall... See more

Company replied

Rated 5 out of 5 stars

I received my order today and im so happy with it ..it was well packed and was all cold i ordered the steak pie and they look so delish and the mince pies and beef sausages and cant get them in Manch... See more

Company replied

Rated 5 out of 5 stars

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more... See more


Company details

  1. #7 of 34 best companies in Butcher
  2. #3 of 12 best companies in Butcher shop deli
  3. #15 of 73 best companies in Food producer
  4. #1 of 3 best companies in Meat Packer
  5. #4 of 28 best companies in Meat Products
  6. #12 of 77 best companies in Online Food Ordering Service

About MacDonald & Son Butchers

Written by the company

👨‍👩‍👦‍👦Who are we? David Robb MacDonald was born in Dundee, Scotland in 1911 and opened his first shop on Logie Street, Lochee in 1935. In a short time, David realised that there was a thriving demand for meat among the residents of Dundee and decided to move into a bigger shop on the High Street of Lochee. A few years later, and after relocating the business twice, the MacDonald & Son name is still just as popular as it was over 80 years ago.

During this time, David’s son Brian joined the business and learned the trade. Brian took over the business fully at the age of 20 and has built one of Dundee’s oldest and respected family businesses. Over the past 55 years under Brian, the MacDonald & Son name has become renowned for the quality of its meat. To this day it continues to produce the same products that have been enjoyed by generations.

🍖Our Produce We pride ourselves on the quality and consistency of our products. Our aim is to provide our customers with quality sourced meat and to offer great tasting Scottish produce.

All of our red meat is sourced from farms in Aberdeenshire or the Scottish Highlands. The cattle are grass fed all year round and are 30 day aged.

🥩What makes our steaks different? The farmers we buy our cattle from graze the stock in fields next to the North Sea. Salt from the sea gets into the earth and thus into the cattle. This produces a excellent flavour in all our steaks.

🚚How are the boxes delivered? All our customers goods are vac packed and sent in a chilled box. The goods are then sent overnight using DPD which means it arrives to our customers doors cool and fresh.

We send boxes all over the UK and our customers have the convenience of choosing a specific delivery day that suits them best.

On the day of delivery, our customers receive and email and text notification giving them a 1 hour delivery window.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,623)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Great, prompt delivery, despite me being on the other side of the country, and absolutely fantastic pies. My first order will certainly not be my last.

12 October 2025
Rated 5 out of 5 stars

Best steak pies

Great service the steak pies were the best we have ever had will definitely be placing another order.

12 September 2025
Rated 5 out of 5 stars

A really great experience from ordering…

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more to do with the inept driver rather than the courier company. The food was top quality of particular note was the larne sausage and tatie scones. We have ordered our second box already and so look forward to its arrival.

11 September 2025
Unprompted review
Rated 3 out of 5 stars

Poor packaging

This company just seems incapable of packing meat properly so that it arrives at the right temperature. I have had packages from other butchers which have taken longer to arrive but the ice packs are still frozen and the meat cold. Not so here, I have complained direct, had replacement orders but, while some are still acceptably cold, I have never had an order that truly fulfilled health criteria. I will not order again having just fed my dogs best sirloin steak yet again. Maybe some properly insulated, sealed bags would help. Lovely man on the phone but his packing department leaves a lot to be desired. Would have been 1 star if not for the telephone manner. Sorry.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delicious food

Absolutely delicious food. i’m scottish but live in england. I forgot how much i missed Lorne sausage and oh my goodness the steak pies! What can i say, the meat just melted in my mouth!

2 August 2025
Rated 5 out of 5 stars

Hi guys thankyou so so much for my…

Hi guys thankyou so so much for my delivery i was like a wee girl in a candy shop 😋. Can't find any proper food in England such a shame as where i live there is a part that's called mini Scotland. Can I just say it would be great if you had an option to build your own box with different items at a set price and if you ever want to expand to Doncaster i would happily run it for you 😁😁😁. Well done on my delivery and the wee message on the box was an added welcome gesture definitely 5 stars 🌟

1 August 2025
Rated 5 out of 5 stars

Fantastic!

Just received my first order and i'm sure it's not going to be my last! If everything tastes as good as it looks, and i'm sure it will, i'm in for a real treat. Ordering could'nt be easier. Well packed and boxed with ice packs for delivery. Arrived still cold. Considering how hot it is at the moment i think that's brilliant! I live on my own so being able to make a purchase like this is great. I can stock freezer ready for winter months when going out is tricky. I highly recommend MacDonald & Son. (Pat)

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality food!

Everything is so easy to order and the prices are excellent!
All food items are excellent quality and full of flavour!
Delivery is not only fast and reliable but the food in the box is cold with plenty of cooling packets in there! Outstanding products! Outstanding prices! Outstanding service!

15 July 2025
Rated 5 out of 5 stars

Highly Recommend!

Placed my first order recently as I was craving some fruit pudding, ended up ordering a few other items also and so glad I did. Everything arrived well packaged and chilled.
The blaggis pies were BEAUTIFUL! Fruit pudding was top quality & full of flavour.

I am currently on the website prepping for my next order, can’t wait to give some of your other items a try!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Just had my second delivery of all our favourite foods & again I ordered during the heatwave, was worried the first time with the heat & it being delivered to London,but the box was still so cold with ice packs & meat was perfect! Again today it arrived and stone cold again. Thank you brilliant service.

10 July 2025
Unprompted review

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