MacDonald & Son Butchers Reviews 

1,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and fresh food, especially highlighting the traditional Scottish pies, sausages, and other regional delicacies that bring back fond memories. People also love the reliable delivery service and secure packaging that keeps everything thoroughly chilled even during warm weather conditions. However, some customers also noted serious issues with the temperature of the meat upon arrival or found certain savory items far too salty to enjoy. A few other people also felt that specific product qualities or missing items fell short of expectations, mentioning unexpected meat cuts, missing items, or broken pastry edges.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious and fresh produce... See more

Delivery service

Consumers find delivery service to be generally positive, highlighting prompt arrivals and secure packaging.... See more

Order

Users describe positive interactions with order, highlighting easy processing, quick deliveries, and fresh,... See more

Service

Clients share positive opinions on service, highlighting fast and reliable delivery with items arriving fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 packets of Arbroath smokies and 4 x Scottish plain loafs. Firstly, what an absolute pleasure you all are to deal with, love the personal message on the box. Delivery and packaging is subl... See more

Company replied

Rated 5 out of 5 stars

I have ordered on line on two occasions now and cannot praise this company highly enough on their level of customer service and quality of their food. We live on the wirral but my husband is originall... See more

Company replied

Rated 5 out of 5 stars

I received my order today and im so happy with it ..it was well packed and was all cold i ordered the steak pie and they look so delish and the mince pies and beef sausages and cant get them in Manch... See more

Company replied

Rated 5 out of 5 stars

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more... See more


Company details

  1. #7 of 34 best companies in Butcher
  2. #3 of 12 best companies in Butcher shop deli
  3. #15 of 73 best companies in Food producer
  4. #1 of 3 best companies in Meat Packer
  5. #4 of 28 best companies in Meat Products
  6. #12 of 77 best companies in Online Food Ordering Service

About MacDonald & Son Butchers

Written by the company

👨‍👩‍👦‍👦Who are we? David Robb MacDonald was born in Dundee, Scotland in 1911 and opened his first shop on Logie Street, Lochee in 1935. In a short time, David realised that there was a thriving demand for meat among the residents of Dundee and decided to move into a bigger shop on the High Street of Lochee. A few years later, and after relocating the business twice, the MacDonald & Son name is still just as popular as it was over 80 years ago.

During this time, David’s son Brian joined the business and learned the trade. Brian took over the business fully at the age of 20 and has built one of Dundee’s oldest and respected family businesses. Over the past 55 years under Brian, the MacDonald & Son name has become renowned for the quality of its meat. To this day it continues to produce the same products that have been enjoyed by generations.

🍖Our Produce We pride ourselves on the quality and consistency of our products. Our aim is to provide our customers with quality sourced meat and to offer great tasting Scottish produce.

All of our red meat is sourced from farms in Aberdeenshire or the Scottish Highlands. The cattle are grass fed all year round and are 30 day aged.

🥩What makes our steaks different? The farmers we buy our cattle from graze the stock in fields next to the North Sea. Salt from the sea gets into the earth and thus into the cattle. This produces a excellent flavour in all our steaks.

🚚How are the boxes delivered? All our customers goods are vac packed and sent in a chilled box. The goods are then sent overnight using DPD which means it arrives to our customers doors cool and fresh.

We send boxes all over the UK and our customers have the convenience of choosing a specific delivery day that suits them best.

On the day of delivery, our customers receive and email and text notification giving them a 1 hour delivery window.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 33% of negative reviews

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4.8

All reviews

(1,623)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

absolutely delicious

@macdonaldandson absolutely delicious high quality meat. I’ve waited so long for a Scottish steak pie dinner. Living in London this makes it almost impossible. Cannot wait for my next food parcel order. Thank you very much 🌟🌟🌟🌟🌟👌

14 June 2025
Unprompted review
Rated 5 out of 5 stars

TRUE TASTE OF SCOTLAND

Wow! AMAZING!
A great selection from Scottish tatties to short breads, steak sausages, lorne sausages, black pudding, white pudding, scotch pies, macaroni pies snowballs, caramel tipping & a few more item.
Definitely buying again!
Good delivery from Scotland to Dorset 7days , well packaged. 5*
Great price

11 June 2025
Unprompted review
Rated 5 out of 5 stars

First delivery

Had our first delvery and will definitely be ordering again. The steak & ale pies & Scotch pies were fantastic. Beefburgers in well fired rolls were a very tasty treat. Everything was very tasty. With superb customer service too.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

EXCELLENT!
Food is so good. Pies, meat/fruit, best I've ever had.
Packed really well.
Sent fast.
Everything perfect, can't recommend enough.
My Dad 94 from Scotland, looks forward to his parcel sent down to England every couple of months. Had we found this shop when he was younger our orders would have been a lot bigger & more often, but at his age now, he hasn't the same appetite, Thank you so much!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I contacted MacDonalds twice, once for a minor issue and once to report incorrect items in an order. I still hadn't heard back from them.

After this review I had a call from MacDonalds and had a lovely chat with Bobby who sorted everything out.

He apologised as he said they are working on their website and the contact form seems to have broken.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

First order. Very 😁

Excellent, food products. Delivery and packaging fabulous. Taken me back to child hood. Highly recommend the snowballs (I couldn't resist them)
Black pudding is so tasty and without fatty lumps. Each and every item is of great quality and fresh, sealed in vacuum packs. .
Price is what you expect for real quality produce..will definitely be ordering again. Especially now my son knows about the delivery🍽️😂

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ordered my mam some items as a little treat, she misses from Scotland, as she is no longer able to get back, and they delivered to England she was over really overwhelmed and so happy with the order
Will definitely be ordering again

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Delivered when requested. Was hoping for my free bar of tablet but nevermind. Also asked if possible to exchange black pudding for white but didn't happen. Still won't stop me buying again as product's are very good.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

We ordered the January box plus a few…

We ordered the January box plus a few extras. Really impressed with what we have received and how quick it has arrived. Everything looks really good quality and nothing was damaged or squashed.

Just had one of the Haggis pies for my dinner best haggis I've had in a long time. Can't wait to get stuck in to the rest!

Would definitely recommend and will definitely be making monthly orders!

21 February 2025
Rated 5 out of 5 stars

Fabulous

Easy to order & delivery perfect along with excellent communication

Lovely selection of goodies for my dad's 95th birthday one very happy Scot 😁

Steak Pies, Scotch Pie & Fruit Pudding best had in long time

Will definitely order again

12 February 2025
Rated 5 out of 5 stars

To McDonald and Son Butchers.

To McDonald and Son Butchers.
EXEMPLARY FOOD, SERVICE AND SPECIAL OFFERS.
I recently ordered their "21st of the month" special offer and with it came 2 free pies (had the 2nd one last night). So good. Anyone needing a taste of home who might be exiled in a foreign land MUST get in touch with these guys and order their pies, bridies, and cakes - it really makes up for missing the homeland.
Thank you for the great service, the speedy delivery, the tasty food and everything else that you do. You make me feel Scottish in England.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and delicious food

Easy to register and online. Hamper was delivered within a couple of days. All food was fresh and it was obvious care was taken when putting it together. The quality of the food is top notch. I loved the wee hand written personalised message on the box.

1 February 2025
Rated 5 out of 5 stars

This was my first ever order with…

This was my first ever order with McDonald's, and won't be my last, from ordering,to delivery,to packaging but most importantly to eating WOW.. beautiful,beautiful,beautiful.
Quality of meat fantastic,well done to the whole team and a huge thank you from me.

19 January 2025
Rated 5 out of 5 stars

Another Christmas Delivery

Another fantastically fresh delivery. Ordered some well-fired rolls with chopped pork, as a pre-Christmas treat. Added some broon sauce. It reached parts of my soul, that even chicken soup can’t reach! Thanks Everyone, Merry Christmas!!!🎄

18 December 2024
Unprompted review

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