Machine Fitness® Reviews 212

Excellent products again from machine fitness, best fitting gym T-shirt’s I have bought

Excellent service and quality material T shirt.

i like your products except your always out of colors i want an maybe if you had xl also would be better

Amazing products and service for over 5 years of using them. I have used Machine Fitness for a long time now and absolutely love their products. Great value and quality, i have even got my partner some of the leggings and she loves them! I would strongly recommend the new agile t-shirts, i wear them every time at the gym now.

I WOULD STRONGLY RECOMMEND YOU AVOID ORDERING FROM MACHINE FITNESS

I made two separate orders for two t shirts, and returned both via recorded delivery, following the returns instructions on the Machine Fitness website.

I received confirmation from my chosen courier that my parcel had been delivered to Machine Fitness on 25/4.

I emailed Machine Fitness on 26/4 to request the status of my return/refund. I was informed that the Returns Team would be in touch once my return is processed, and that returns usually take 3-7 days to process.

11 days since receiving confirmation from my chosen courier that my parcel had been delivered to Machine Fitness and having not heard anything, nor received my refund, I contacted Machine Fitness again on 7/5 to request an update on the status of my return/refund. It has taken them a further 3 days to respond to that email, and I have been advised that they will ‘check the status of my return with the Returns Team and get back to me very soon’.

It is now 17 days since I received confirmation from my chosen recorded delivery courier service that my parcel had been received by Machine Fitness. I have still not received any direct confirmation from Machine Fitness that my return has been received or is being processed.

Under the Distance Selling Regulations, customers must be refunded within 14 days of the returned goods being received. Needless to say I am now in the process of talking to Citizens Advice.

Never have I ever experienced this level of inadequacy from an online retailer.

There is a common theme amongst reviews of Machine Fitness. They all relate to issues regarding returns. 28% of reviews are 'bad', that's nearly a third. Here is another one. Avoid a headache and shop elsewhere.

*Update: 14/5*

In response to retailers reply

I emailed for a second time on Saturday 7th May, requesting an update on the status of my return for a second time. I didn’t receive a reply until Tuesday 10th May. Monday 9th May was not a bank holiday. The timeline of our communication is evidenced in our email
thread below. Your reply to my review is untruthful and inaccurate.

The only communication I received regarding the status of my return was in response to chasing it myself. Why didn’t somebody inform me that my return had been received / was being processed? Why didn’t somebody inform me that it may be delayed for whatever reason? There was no communication.

I returned items but received no form of a acknowledgement from you that they had been received. When I first requested an update I was simply informed that the returns department would notify me when it had been processed.

17 days elapsed between receiving confirmation from my courier that my items had been delivered to you, to my refund being issued. This is significantly longer than your estimated 3-7 days, regardless of bank holidays. And it is a long time to wait when no form of communication is issued letting me know what was going on.

My review is a fair, truthful and succinct account of my experience when returning items to you, why should I delete it? Your five star reviews are misleading otherwise. My experience was not five star.

Your urgency to rectify my issue was only apparent once I had informed you that I was seeking advice / having written my review.

I hope that this instance assists you in improving your returns process, notably the way in which you communicate with future customers that are returning items.

I love their shorts, they're really comfy and they look great. Can't speak for the other products so far though!

Items arrived in the time specified and fit and look great. The whole purchase process went without a hitch. Could not be happier and look forward to future purchases.

"Flexible light and looks smart "

Always buy my gym wear from Machine Fitness, prefer the fit & quality of their items over other big brands. Competitive pricing and fantastic customer service. A++++

Great product, great prices, fast shipping and very pleased with the clothing! Thank you!

Shipping and receiving merch was great, notifications on where my product was great

Excellent Fitness brand. Excellent quality garments and great fit.

The jogger I got are brilliant so comfortable and wonderful.
I need to buy a couple more pairs before they stop making them

Comfy to wear and helps me smash my workout 💪🏻💪🏻👌👌

These are the best pants—period. They are warm and soft, look great for guys with muscular quads and hammies, and the drawstring actually does it’s job and let’s me deadlift and squat without the pants riding down in the back. I have 2 colors, but I’ve worn out the first pair after 3 years so I need to order more.

Good quality clothing. Well priced. Timely delivery. All round good customer experience.

My friend recommended me to machine fitness as he always shops from them, so decided to try out the black sports bra, I have been so pleased with it! It’s honestly so comfortable, it gives a good amount of support with it feeling too tight. I would 100% recommended and I can’t wait to try out other items!