I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more
Company replied
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We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.
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3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
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The professionals at MacKeeper really know their stuff! I've always had very positive experiences over the past 6+ years and my issues have always been resolved fairly quickly.

Reply from MacKeeper
I paid for a full access, I could see my account being charged and yet, potentially due to some bug on the app side, I cannot access all the features.
Support claimed they could not see any transactions. There's some flow to be redone or think through again. Very dissapointed.

Reply from MacKeeper
Had an issue with activation code to renew..it was addressed quickly and corrected.

Reply from MacKeeper
Quick, professional assistance, even practical for a digibethic

Reply from MacKeeper
It's wonderful to be able to get help right when you need it, from incredibly patient people.

Reply from MacKeeper
You promoted a lifetime license that I bought and enjoyed for a few years. Now you claim you DO NOT support that anymore. SCAM SCAM AND SCAM.

Reply from MacKeeper
purchased the plan for my mac back in 2022, activated wth no hassle. still using it

Reply from MacKeeper
I live alone in a remote area and all my kids and grandkids are far a way, so i don't have anyone to help me with computer problems . I can safely say that MacKeeper people are vey knowldgeable and patient. Thank you for what you do , especiallly for us older folks.
Susan

Reply from MacKeeper

Reply from MacKeeper
Bad expirience with this dodgy softwere with dodgy terms . Only thing that they do is to take your money. Softwere is very bad, the support is worst than the chinese in the begining of the decade. You will get only hadache for your money which you will pay straight, not after trial or as is state.

Reply from MacKeeper
Bonnie was a great help. Helped me understand was the Mackeeper Expert was trying to chat to me. He gave me my passcode - I didn't realize the commas were inserted as 3 distinct activation Passcodes - one for each of my 3 Mac's. Bonnie cleared it up right away.
I appreciate MacKeeper - have had it for years.

Reply from MacKeeper
During setup with MacKeeper I had power failure. when power was restored I had several messages from specialists who then helped to undertake a full install and ran through all/any parts that I queried.
I'm now confident that my system if fully up to par and it was all made so easy. Hence my 5 star rating.

Reply from MacKeeper
Terrible experience. I paid for Mackeeper (about 70 dollars) and was immediately forced to speak with someone remotely who controlled my screen and then tried to get me to buy 500 dollars worth of a new product to work with a technician -- it was terrifying and felt like a complete scam.

Reply from MacKeeper
Their customer service is the best. Quick and complete service to get you working! They are the best!

Reply from MacKeeper
The tech, Julia, was very helpful and got me sorted out quickly.

Reply from MacKeeper
The IT guy was very helpful. Which says a lot because I can be slow when it comes to "fixing" anything on a computer. Anyway, I appreciate his help.

Reply from MacKeeper
back in the day i thought that such programs like this one, especially for such a secure software as Mac OS were completely useless. nevertheless it was a kind of misconception of mine, because recently i bought a premium susbcription for 1 year for just $5 per month for 1 Mac and it turned out to be quite a useful tool. it's not only about cleaning the cache and all that, it's also about optimization of your mac and mine one of 2020 year release feel way better right now. can recommend these guys. =)

Reply from MacKeeper
I was having trouble activating Antivirus after I downloaded the current MacKeeper. Tech support immediately responded and it was up and running very quickly. Excellent customer service.

Reply from MacKeeper
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