Mackey Opticians Reviews 

186
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly team for being extremely welcoming, patient, and professional during routine eye examinations. People also deeply appreciate the thoroughness of the clinical tests, noting that experts provide clear and understandable explanations throughout the entire visit. Consumers are consistently happy with the wonderful assistance received when selecting new glasses, frames, and specialized lenses. Reviewers often mention that staff members take ample time to ensure a comfortable fit and deliver outstanding personal advice. Many visitors state that they would not go anywhere else for their eye care needs due to this exceptional level of support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and knowledgeable during their visits. Reviewers... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Product

Customers had positive experiences with product, highlighting the outstanding quality of lenses and a... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thorough eye exams and friendly staff... See more

Customer service

Users describe positive interactions with customer service, highlighting welcoming staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took our 3-year-old for her very first eye test at Mackeys Opticians and had such a positive experience. Rachel and Aaron were absolutely brilliant — so patient, kind and reassuring, and they reall... See more

Rated 5 out of 5 stars

Went today (7/1026) for eyetest and new lenses, staff were excellent from start to finish, friendly and attentive to everything, Rachel and Niall couldn't have done anything more. Top notch. Patricia... See more

Company replied

Rated 5 out of 5 stars

I had an appointment with the Church Lane, Belfast branch to have my regular eye test. It was carried out by Aaron who was very professional in everything he did, explaining to me in understandable te... See more

Rated 5 out of 5 stars

We’ve been clients of Andrew for almost 15 years now, and the staff at Mackey Church Lane complement his skills perfectly. Rachel was fab ensuring the fit was perfect , the prescriptions were correct... See more


Company details

  1. Optician
  2. also in
  3. Contact lenses supplier
  4. Eye Care Clinic
  5. Glasses store
  6. Hearing Aid Shop

Written by the company

For more than 75 years, Mackey Opticians has been helping generations of families across Northern Ireland look after their sight. As Northern Ireland's largest independent opticians, we combine advanced eye care technology with genuinely personal service. From routine eye examinations and children's eye care to specialist contact lenses and hearing care, our experienced teams are here to help you see and hear your best. With 14 practices across Northern Ireland, expert care is never far away. Our hard-working staff truly care about building longstanding relationships with each patient that attend our practices. We pride ourselves in professional, personal and tailored care for everyone, young and old. Your reviews are not only greatly appreciated but are monitored and read by our teams in branch, who love to hear about your experiences.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(186)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Through Rachel, it was easy to make an appointment & I was seen on time. During the examination Aaron explained everything clearly and fully answering all my questions.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I could not speak highly enough of the…

I could not speak highly enough of the ‘emergency’ care received from Richard and Rachel in Castle Lane. In that shop before, I have also received amazing care from Jenny and Sara.
Really great!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I attended the Portadown branch for an…

I attended the Portadown branch for an eye health check with Aaron, after suffering with an eye infection and chronic dry eye symptoms. Today’s experience was amazing, his manner immediately put me at ease and explained everything and answered all my questions in a professional and reassuring manner. This appointment left me feeling that I would have some sense of normality again and confidence in the treatment plan for the future. It is so reassuring to know that there is someone who understands what you are going through and can offer help and support on a personal level.
Between Aaron and Rachel I had an extremely positive and reassuring experience and would definitely recommend visiting them in Portadown!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Mackey Opticians

I highly recommend Mackey Opticians. I received a quick appointment as they knew i was worried about my vision. Aaron took time to give give an excellent test and explained in detail my results. Aaron is a great asset. And even with the glasses off very pleasant on the eye ladies 😜

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Again a great experience

Again a great experience , Elaine made the eye test easy and was great ,Rachel made choosing glasses a pleasure what a lovely lady Mackey's Portadown,you made the experience enjoyable.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Mackeys opticians Glen road

Been attending mackeys Glen road opticians for over 20 years, the service is outstanding, Rita and Sheila are the best girls to help advice and guide with what suits, always keeping me up to date on what offers are on too! And Orla the optician is so thorough with making sure I get the best prescription suited. 😊

10 February 2026
Unprompted review
Rated 5 out of 5 stars

The cookstown branch is absolutely…

The cookstown branch is absolutely brilliant. All the girls are fantastic, my daughter and I were in last week and they made us so welcome. They help you pick out glasses etc

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

Cannot recommend Mackey Optician Portadown Branch highly enough.
Professional and friendly service throughout, particularly from Rachel and Ciara. Superb.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Rachel

Went in today with my partner and had my toddler with me normally where I go thats a problem. But not at mackey They were all exceptional. Especially Rachel. Ill be signing both of us up there in the very near future

29 January 2026
Unprompted review
Rated 5 out of 5 stars

New face, same excellent service!

My wife and I had been customers of Petticrew Opticians for many years and moved to Mackey Opticians with Andrew some years ago where we have continued to receive professional eye care, excellent service from pleasant staff and all at a fair price.
Since Andrew was off our appointment yesterday was with Aaron who we both found to be as professional, attentive and pleasant as we have become accustomed to. Welcome to Mackey's (and NI)Aaron!
Jenny was a pleasure to deal with afterwards as always. Sincere thanks to you both.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Attended an eye test this morning in…

Attended an eye test this morning in your Portadown branch. Elaine and Rachel were outstanding. Made me feel at ease as this is my first time with Mackeys.
When it came to choosing frames, the choice was unreal.
So many to choose from and all at affordable prices including designer frames.
Rachel helped me decide on frames that I totally loved the look of and size. It wasn’t until I put my other glasses on that I realised I’d picked a pair of frames with th Breast Cancer pink bow. It was definitely meant to be as I’m a survivor of Breast cancer and currently on treatment for the next few years.
Girls are friendly, sensitive, kind and very down to earth which I loved. Can’t wait to collect my new frames and I’ll be telling everyone to shop here in this family run buisness.

27 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look