Mackey Opticians Reviews 

186
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly team for being extremely welcoming, patient, and professional during routine eye examinations. People also deeply appreciate the thoroughness of the clinical tests, noting that experts provide clear and understandable explanations throughout the entire visit. Consumers are consistently happy with the wonderful assistance received when selecting new glasses, frames, and specialized lenses. Reviewers often mention that staff members take ample time to ensure a comfortable fit and deliver outstanding personal advice. Many visitors state that they would not go anywhere else for their eye care needs due to this exceptional level of support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and knowledgeable during their visits. Reviewers... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Product

Customers had positive experiences with product, highlighting the outstanding quality of lenses and a... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thorough eye exams and friendly staff... See more

Customer service

Users describe positive interactions with customer service, highlighting welcoming staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took our 3-year-old for her very first eye test at Mackeys Opticians and had such a positive experience. Rachel and Aaron were absolutely brilliant — so patient, kind and reassuring, and they reall... See more

Rated 5 out of 5 stars

Went today (7/1026) for eyetest and new lenses, staff were excellent from start to finish, friendly and attentive to everything, Rachel and Niall couldn't have done anything more. Top notch. Patricia... See more

Company replied

Rated 5 out of 5 stars

I had an appointment with the Church Lane, Belfast branch to have my regular eye test. It was carried out by Aaron who was very professional in everything he did, explaining to me in understandable te... See more

Rated 5 out of 5 stars

We’ve been clients of Andrew for almost 15 years now, and the staff at Mackey Church Lane complement his skills perfectly. Rachel was fab ensuring the fit was perfect , the prescriptions were correct... See more


Company details

  1. Optician
  2. also in
  3. Contact lenses supplier
  4. Eye Care Clinic
  5. Glasses store
  6. Hearing Aid Shop

Written by the company

For more than 75 years, Mackey Opticians has been helping generations of families across Northern Ireland look after their sight. As Northern Ireland's largest independent opticians, we combine advanced eye care technology with genuinely personal service. From routine eye examinations and children's eye care to specialist contact lenses and hearing care, our experienced teams are here to help you see and hear your best. With 14 practices across Northern Ireland, expert care is never far away. Our hard-working staff truly care about building longstanding relationships with each patient that attend our practices. We pride ourselves in professional, personal and tailored care for everyone, young and old. Your reviews are not only greatly appreciated but are monitored and read by our teams in branch, who love to hear about your experiences.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

All reviews

(186)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Child’s eye test

We took our 3-year-old for her very first eye test at Mackeys Opticians and had such a positive experience. Rachel and Aaron were absolutely brilliant — so patient, kind and reassuring, and they really put her at ease. They handled everything so well and made what could have been a daunting visit feel calm and friendly. We’re very grateful and wouldn’t hesitate to recommend them.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick appointment

Have filled the form at 8:00 am, 8:45 am call has been received and appointment has been scheduled at 10:00. I have seen Dr McCartney and i can not thank him enough for his approach and professionalism. I have been given all the information about my condition, all has been explained to me perfectly. Thank you

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Ciara and Rachel are always so pleasant on each visit. They are calm and patient when my children are trying to choose glasses. We have been attending Mackeys for year now and have always had a nice experience with these girls.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

My son have been going to Mackey…

My son have been going to Mackey Opticians for several years, 1st time with Optician Aaron, he was very good, give lots of info to my son about his eyes and explained his eye condition thoroughly.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Mackeys - Truly personal experience

Mackeys offer a truly personal experience. I have most recently dealt with Jenny who sorted prescription sunglass lenses for an old pair of frames I had, which was a super experience. Chris and Rachel have helped before and always been super helpful. Andrew is also an excellent optician, very knowledgeable, friendly and great to speak to. All round great team in the Church Lane branch.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Top customer service.

The staff at the Ormeau Rd store were so incredibly helpful and professional. The optician Sorcha was very thorough and explained everything very well. And Sharon’s attention to detail and knowledge of the products is exceptional and her advice helped me choose frames that I absolutely love. I highly recommend.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely girls who put you at ease

I went and got myself and my sons eyes tested, my son was super nervous about maybe having to get glasses the girls put him at ease and were so lovely, when it came for me to picking my frames, I tried frames on over and over but this wasn't to much as Rachel wanted to make sure id pick the right fit for me she picked out frames that I loved. Nothing was too much for these girls. Thank you so much to Racheal and Elaine at mackey opticians.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff and great service

My daughters has been attending Portadown Mackey Opticians for years and the girls Ciara, Rachel and Elaine always go above and beyond in helping the girls with their prescription glasses, nothing is ever a hassle. They are all so lovely. Can't wait to see their new premises in portadown.

18 December 2025
Unprompted review
Rated 4 out of 5 stars

Great staff and service 👌🏻

Great experience here with my kids. I've 4 kids and all have had eye tests with Mackey Opticians. The staff have been so good with the kids over the years. My kids require a lot of patience and the staff have been so good.
There's been a change to temporary premises but new place on the way.
Have never been to another optician to compare because we've never felt the need to.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Church Lane

Attended Church Lane Branch for headaches. Received an eye test from Richard Mackey. Can't recommend the service enough, knowledgeable, professional and friendly. Many thanks to Lorena who provided a warm atmosphere and Fiona who helped me choose my first pair of glasses. Thanks again

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Rachel

Rachel was beautiful! She provided an excellent service warm and friendly and definitely would be someone who I would buy from again.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Care

Both the optician and receptionist treated my elderly Mother and Father with the utmost care and respect. Thorough eye tests and help with picking frames. Highly recommend.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy Repeat Client

I returned to the Portadown branch this week for an eye test knowing that I was need of new lenses. My check up with Aaron was great and he kept me informed throughout. Rachel and Ciara certainly know their frames and expertly found me the perfect pair of glasses. Their knowledge and helpfulness is invaluable. From start to finish, client service was first class.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and knowledgeable

Rachel was so friendly and helpful to me when choosing my first pair of glasses and safety glasses for work.
I had a comprehensive eye exam with the optician and everything was explained to me during the process.
Lots of glasses to choose from too.

27 November 2025
Unprompted review

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