Madam Muse Reviews 

774
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more


Company details

  1. Underwear shop
  2. Lingerie shop

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

774 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(774)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No communication and no refund - after sales shocking.

The bra did not live up to expectations, not as supportive or as comfortable as I would have liked. I emailed to return as advised on their website. No reply. After 3 emails to them with no response, I returned the item, tracked to the address on the website. Again, no response. I am still waiting for my refund but have literally had no communication from them whatsoever.....
I would avoid purchasing anything from this set-up. My belief is that all the positive reviews are fake. Beware.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is awesome with…

The customer service is awesome with this company. So far I am really enjoying my bras. I have been looking for a comfortable bra for day to day that isn’t a sports bra and gives me shape and holds in all the tid bits. So far so good!

26 June 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE WORST customer service experience EVER….

This is the ABSOLUTE WORST customer service experience I’ve had in my 40+ years as a consumer. Not only were the bras not even close to what is advertised, I reached out to start the return process the SAME DAY I received my order in the mail. They respond extremely slow, I’ve had to repeatedly explain the same details over and over. They also start with trying to offer an exchange or credit to receive more of their crappy products and this continues over multiple messages. I FINALLY got an address to return my order and they refuse to give me an update on the status of my returned items, never worn in original package because I also HAD to take a pic and send it to them of the bras before they would provide me with the shipping info. They have had my returned product for at least a month now. I spend over $250, shame on me. DO NOT BUY ANY OF THEIR PRODUCTS!!! This is a terrible company who takes advantage of consumers who will try their false advertised product. It’s a scam!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Loved the bra

Loved the bra, fit and felt great when wearing. I will be ordering another one in the near future if you have any deals.

9 July 2026
Unprompted review
Rated 2 out of 5 stars

Took 3 weeks to arrive

Took 3 weeks to arrive. When it arrived it’s nothing like advertised. Runs very small and does nothing to life your girls. Do not recommend .

17 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bra

I ordered a bra, it came late they let me know it would be a little late due to hi volume of sales...got the product and it was so small I had to add an extension and the cubs were way too small yet the bag stated the correct size ..dialed their phone number 15 times busy all the time...emailed the customer service and waiting ...their product was not as described and looked nothing like the video and they sent these tiny nipple covers which were a joke...not happy...36.00 for a really cheap product!!!

30 June 2026
Unprompted review
Rated 2 out of 5 stars

No good if you are over a D cup size

If you are over a cup size D please don't bother to order. It's laughable how small their cup sizes are!!! Their band sizes are true to size. You cannot get a refund either. They happily sent me another bra which was a size up cup size (apparently an F?!) which was way too small. Now I have two bras that are two small and £24 down. Also worth noting it's a really generic bra with no branding/label on it! So definitely expensive for what it is.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Size guide was perfect.
Website so so easy to find what you need.
Choice of colours:patterns are really nice.
As a women who needs a good supportive bra and have worn underwire for the last 28 years these are a game changer.
No wires sticking in. Really comfortable.
Nearly feels like your not wearing a bra yet gives the support and shape I need in a bra.
I have just put in my second order and will be getting more again.
Really really impressed.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY
Purchased 2 bras from this company that I believe was a UK based company, only when it’s been despatched do you realise it’s another company in china! Took ages to arrive and just as I thought, poor quality. Sizing awful and cheap material. Went to raise a return as stated on their website, must email first. Did this on multiple occasions with no response from them. Had to raise a case within PayPal. Still waiting on refund even though I have proof they have received the items back to them. Please avoid this company!

9 July 2026
Unprompted review
Rated 4 out of 5 stars

So comfortable

I have been unable to find a comfortable and well fitting bra.
This is a terrific bra, so comfortable, I forget I’m wearing a bra.
Was so satisfied, I ordered a second bra
Delivery was slow

16 July 2026
Unprompted review
Rated 4 out of 5 stars

Overall, the gals are happy

Overall, the bras are better than average. I like the cups and the straps, but the band is not as comfortable as I would like. Overall, I am pleased.

16 July 2026
Unprompted review
Rated 3 out of 5 stars

Product is lovely

Product is lovely, fantastic fit and very comfortable. However delivery took ages to get here. I would order more if delivery was better.

16 July 2026
Unprompted review

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