Madam Muse Reviews 

770
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more


Company details

  1. Underwear shop
  2. Lingerie shop

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(770)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pleasant surprise of softness and support both!

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any bra, at first I found it a bit snug-fitting around the sensitive ribs, but the extra extension helps. Overall, I liked it so much I have ordered another one. It was a pleasant surprise of softness and support both. I'm still leery about the washing procedure with the gel. Please advise.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

long time to arrive

It took a very long time to arrive. Sadly, I must have measured myself incorrectly because it’s a bit too big and doesn’t provide the support I was hoping for. That said, I still wear it because it’s incredibly comfortable and has become my go-to bra for relaxing in the evenings. I’ll be ordering the next size down, as I think it will be a much better fit.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality, poor customer service

I placed an order. Took ages to arrive and when it did the sizing wasn't right for me and the quality was poor.
I ordered 2 different styles of 'jelly bra' and a strapless bra
The strapless bra is a bandana style - not jelly and the cups aren't sewn in so move around and the whole thing looks and feels cheap and nasty.
The jelly bras aren't jelly bras as I understand them- they're non-wired bras with foam cups which aren't sewn in so wander about when on!
I reached out asking to return the strapless bra and get an exchange for a smaller size for the 'jelly bras'
They don't want the strapless one back and the replacement sizes took another age to come. When they did, they still fit poorly
I asked to return the lot - after pestering fir over 2wks for an answer was told no, you get 1 chance for an exchange OR a refund.
This wasn't made clear when I first requested resolution
Overall poor service, poor quality products.
DO NOT RECOMMEND

15 July 2026
Unprompted review
Rated 5 out of 5 stars

My jelly bra’s are fantastic

My jelly bra’s are fantastic, they are so comfortable and fit perfectly giving great support. I’m an E cup so I was so pleased when they fitted and supported me so well. I have already recommended to my friends.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed in this bra and…

Very disappointed in this bra and company. The order took over a month to arrive, and when it did they are not at all what I expected. I am a solid 36 - D and the bra was WAY too small for me, and very uncomfortable. I am still trying to get a reply so that I can return for a full refund (their policy indicates that I can do this after emailing them and getting a response). Please don't fall for this like I did.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

No response reguarding refund

Ordered and received 2 strapless bras which where bigger than measurements online stated .Emailed customer service to arrange return and Refund,I received email requesting photo of items which I sent twice on seperate emails, I have had no reponse.I have messaged on social media and get generic response .

10 July 2026
Unprompted review
Rated 4 out of 5 stars

Very happy with my new bras

Very happy with my new bras. I followed the sizing guide, and despite some misgivings, I’ve found these bras to be super comfortable and actually supportive, despite my fairly large breast size!
The only issue I had was quite a lengthy wait for delivery, although I was given regular updates regarding the status of my order. Overall, very satisfied with my purchases.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Hopeless experience

I gave my precise measurements which the company read as Large. In the post I received size Small with little hope of an exchange. How could they get it so wrong?

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer!!

I ordered two bras a black and a leopard print. They are amazing. I love how they fit and how they feel. Is there any chance you could make a racer back one?

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Very soft but supportive

Very soft but supportive. I had to try again on sizing for a little more comfort, great customer service for that to happen.washes well. Stays put, no straps sliding.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Bras are banging

Thought I'd been scammed when I looked at reviews but honestly the most comfy bra I've owned. It came with an extender which I didn't need and makes my boob's look pretty good. Thanks 💪

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Really poor fitting bra

Really poor fitting bra, not seamless at all. The padding is visible and doesn’t cover at all.

I’m trying to return it but am now being ignored by the company. I never received a confirmation email so have no order number!!

Avoid avoid avoid!

13 July 2026
Unprompted review

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