First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... See more
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Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... See more
Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... See more
So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... See more
3.7
Average
930 reviews
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Now that I have actually received all…
Now that I have actually received all my gear (at least they did follow through) I feel safe to give this review. I ordered $1500 worth of gear for myself and a teammate for a time sensitive opertation back in March of this year and I just got the final piece today, over 8months later. Everything I got was high quality so I give them that too but, like so many others here, my complaint is their policy of ommitting the fact that they don't have something in stock. It took several months to get anything I ordered and it all came in piecemeal. I ordered several complete uniforms for myself and my teammate and none of them came in together. As an example, I got my rain pants months ago and just got the jacket today. All told I am satisfied with the quality but not their business ethics and would not give them the opportunity again.
17 December 2022
Unprompted review
The price was the lowest I could find
The price was the lowest I could find. Was a great deal and was lucky to find it.
5 December 2022
Unprompted review
Mad Love for Mad City Outdoor
Amy and the team did a great job communicating the delays with my order. Arrived in time for my daughters birthday and she loves the backpack. Keep up the great work Mad City!
29 November 2022
Unprompted review
It's nice to finally get my boots
It's nice to finally get my boots. I understand that getting freight in is a problem and that is the only reason you 4 stars instead of 5
30 November 2022
Unprompted review
It came in great condition
It came in great condition. I love the color and. Style
28 November 2022
Unprompted review
Good customer service…great
30 November 2022
Unprompted review
Waited for four months and my daughter…
Waited for four months and my daughter loves the backpack. Thank you!
29 November 2022
Unprompted review
What I originally ordered 3months…
What I originally ordered took 3 months to get…
I never got the original color I wanted…
Wanted blue & black plaid / got red and black…
At the time I ordered it said that color was available…
24 November 2022
Unprompted review
Good and consistent updates on package…
Good and consistent updates on package . Very satisfied with product !
26 November 2022
Unprompted review
Awesome communication ...shipping is…
Awesome communication ...shipping is fast. These folks are the real deal
21 November 2022
Unprompted review
Got exactly what I ordered
Got exactly what I ordered. I wish shipping would have been faster.
17 November 2022
Unprompted review
Excellent Job
Great job, I probably could've used XL's instead of Large but my measurements come in kind of between the two and they will work.
20 November 2022
Unprompted review
Quality service
The affordable price, ease of ordering and the short amount of time it took to recieve my order
14 November 2022
Unprompted review
On time and it was what I ordered.
9 November 2022
Unprompted review
Nothing more to say
Nothing more to say ! I’m happy with my products ! Great service and nice people !
9 November 2022
Unprompted review
Good quality and came right in time
7 November 2022
Unprompted review
They have gear that other's do not.
7 November 2022
Unprompted review
Love it.
It took a while but that was communicated and well worth it.
5 November 2022
Unprompted review
They really came through for me...
I cannot find that bag anywhere, but there it is at mad city outdoor. I didn't think I was going to get it, but I did. Thanks a bunch to mad city outdoor!
7 November 2022
Unprompted review
Horrible
Horrible . Waiting for shipment to arrive to send it back for a refund .
7 November 2022
Unprompted review
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