First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... See more
Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... See more
So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... See more
3.7
Average
930 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CONS
Item never said it was on back order . I called , emailed and sent a live chat before my order was shipped . Policy said I had to so I could get the refund . I’m out $113 I need to pay bills and now have to wait 13 days to receive the item and then send it back to get my money back. Do not do business with these people horrible .
2 November 2022
Unprompted review
Tirard ferguson
Took a bit longer than I expected. Good guys though. Thank you. Helped So much on following jobs. Good product and price. Don't hesitate to order
13 September 2022
Unprompted review
Exceptional service and communication
Product was backordered,but Mad City Outdoors kept me in the loop.
21 October 2022
Unprompted review
Worth the wait
The bag was exactly as advertised. Can't wait to use it.
28 October 2022
Unprompted review
Very high quality and the price was…
Very high quality and the price was very reasonable.
28 October 2022
Unprompted review
One of Few Places to Get Tasmanian Tiger
The fact they have access to Tasmanian Tiger gear, even though it may take a while for them to get it to send off; nevertheless you are able to get these items where elsewhere you can’t.
26 October 2022
Unprompted review
Excellent customer service keeping you…
Excellent customer service keeping you updated on orders throughout the process.
23 October 2022
Unprompted review
Quick shipping and great customer…
Quick shipping and great customer service.
18 October 2022
Unprompted review
Small business with low prices
Small business with low prices, on time shipping with tracking, solid communication, A+👍
18 October 2022
Unprompted review
Good communication
18 October 2022
Unprompted review
Good company.
Product as expected. Would order from this company again.
Thanks.
3 October 2022
Unprompted review
Was quite shocked at the original…
Was quite shocked at the original delivery date of 3/23 for the pants that I ordered but I was looking for a better pair of work pants so I just dealt with it.I am thankful for your update on the earlier delivery date which I received on the 15th of October which was 2 days ago.The pants are well constructed and extremely comfortable.Delivery time was much more reasonable.Appreciate the info. And service.Excellent.Thank you.
15 October 2022
Unprompted review
Shipped quickly and exactly what I…
Shipped quickly and exactly what I ordered. Great prices too, will be doing business again, may even take an hour drive to check this place out in person
14 October 2022
Unprompted review
Hi Amy
Hi Amy, I know the supply issues are not your fault. You did communicate very well…..and that’s not true for all companies……hence you get an excellent rating. Yes, I did receive the flight suits, and they seem to be the right size, so that’s also a plus. Thank you for keeping me advised…..that goes a long way!
16 October 2022
Unprompted review
Products
Love the product, wish I had kept all John Waynes I had been issued while I was in the military. What a price!!
7 October 2022
Unprompted review
Came quick but unfortunately wasn't…
Came quick but unfortunately wasn't wrapped in bubble wrap.
6 October 2022
Unprompted review
It took a little longer than expected…
It took a little longer than expected to be received. It was the item advertised and ordered, and I received it in excellent condition!
30 September 2022
Unprompted review
Thanks for the quick response and…
Thanks for the quick response and prompt delivery.
2 September 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.