Madebyjessica Reviews 

580
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 566 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products, noting items often look as pictured and are made with good quality materials. Reviewers frequently praise the comfortable fit and accurate sizing of garments. The ordering process is also often described as easy and straightforward. However, some customers noted significant issues with the return policy, often being asked for photos to prove ill-fitting items before returns were accepted. Many were dissatisfied with product quality, reporting cheap materials, poor construction, and items not matching website descriptions or colors. Additionally, some experienced misleading website claims, extended delivery times, or even missing orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers express... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick arrivals and... See more

Return policy

Customers had negative experiences with the return policy, with many reporting difficulties in obtaining... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When they receive an order they need just to Acknowledge order and not subsequently bombard with emails about despatch but never any indication of when would arrive. Worrying and extremely annoying.... See more

Rated 3 out of 5 stars

Slow to deliver but maybe there was a stock issue. Returns are expensive if your posting from the UK. Customer service helpful albeit slow.

Rated 3 out of 5 stars

Lovely dress but fabric isn’t cotton and came up too small for me around the bust so I would say buy the next size up to what you are normally. Hassle to return for full refund Sue

Rated 4 out of 5 stars

This was my first time ordering from the store so I only chose one item to test the quality. The skirt arrived looking exactly like the photos and felt comfortable around the waist. I’m now tempted to... See more



Contact info

3.2

Average

TrustScore 3 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(580)

574 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This was my first time ordering from…

This was my first time ordering from the store so I only chose one item to test the quality. The skirt arrived looking exactly like the photos and felt comfortable around the waist. I’m now tempted to go back for the matching top.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

perfect for a weekend away

I bought a lightweight outfit for a weekend away and it was exactly what I needed. The top was breathable and the trousers were comfortable for travelling while both pieces still looked put together. I only wish there had been a few more colour choices.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Soft cardigan, lovely quality

My order arrived neatly folded and everything looked fresh straight out of the parcel. I especially liked the cardigan because it feels soft without being too heavy. Delivery could have been a little quicker but I was happy with the clothing itself.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought a few everyday basics and was…

I bought a few everyday basics and was pleasantly surprised by how well they fit together. The colours are easy to mix with things I already own which makes getting dressed much simpler. I’ll probably order the trousers in another shade.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

The dress I ordered was 5 inches smaller across the bust than stated on the website

The dress I ordered was 5 inches smaller than across the bust than stated on the website, making a loose fitting, comfortable dress very tight! The dress was not very well made, the slight gathering under the bust was very uneven and looked shoddy.
I'm currently trying to get a full refund. I first emailed on 8th July and as requested sent numerous photos, including with a tape measure across the bust to prove it was 5 inches smaller than it should be. After the initial replies back and forth (4 emails) I was told my concern had been escalated to the quality team.
I'm still waiting to hear, it's now 23rd July!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

A dress for an August wedding

I loved the dress from the image. The delivery unfolded just as the notifications said. The dress fits like a glove and is just as the image. Not a jot of disappointment.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Even prettier in person

The dress looked even nicer in person than it did online. The fabric had a lovely flow to it and didn’t crease badly after sitting down for a few hours. I wore it to lunch with friends and received several compliments.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Stunning dress

I absolutely love the beautiful dress I ordered. The quality is amazing, the fit is perfect, and it’s even more stunning in person. You can really see the care and attention to detail that went into making it. I’m so happy with my purchase and will definitely be ordering again. Highly recommend!

7 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look