Made Personally Reviews 

We bought 2 personalised water bottles recently, one unicorn and one Thomas the Tank. Our daughter’s bottle broke very soon after purchase with part of the plastic detaching from the closing mechanism around the straw meaning my daughter can no longer take it to preschool as it doesn’t close and leaks everywhere. She loved the bottle and is very upset that she can’t use it. We paid good money for the bottles and have emailed twice just to be totally ignored by the company. Not even an acknowledgment of the emails. Very disappointing, would never use this company again and unfortunately can not recommend to others.

I am so, so pleased with the personalised birthday t-shirt that I bought for my son from MadePersonally. The design was lovely and the quality of the product was great! The turnaround time was surprisingly quick too. Thanks so much for such a special birthday gift. I will definitely order from you again.

The pyjamas ordered were of excellent quality, the material was lovely and soft . The picture and personalised message was done extremely well very clear.
The package arrived in good time with no problems.
My grandson was very excited and pleased with them.
I will be ordering again from Made Personally.

Ordered the hey gabby t.shirt for my granddaughter. thrilled to bits with it. Great quality and personalisation. Highly recommended will definitely use in the future :)

I see some reviews of personalised items being received the next day or within days.. not the case here! I ordered a personalised item 6th June and told ‘rest assured’ it was ready for print and dispatch on the 13th June and I’d receive a tracking email with Royal Mail.. 2 weeks later nothing at all no email no confirmation no order.. made contact again to be told it was ready print and dispatch AGAIN but I can have a refund? How can you refund a personalised item that’s ready for print and how can you mislead saying it was ready 2 weeks ago when it clearly wasn’t.. the one star is due to very misleading information on website - I get estimate dispatch dates can be few days give or take but I ordered this for delivery by 27th June for birthday present which the ‘estimate’ information provided should have been here by now and id ordered well within time limits..

I am blown away with the service I have just received. Yesterday morning I placed an order for a Taylor Swift T-shirt that my daughter had last minute added it to her birthday list. 24 hrs later the T-shirt is on my doorstep. Amazing service and the T-shirt is perfect - great quality and fit. So pleased and will definitely use this company again. Thank you so much!

Just received a quick response so hopefully get my mug soon

First class service. Prompt replies and fantastic quality products. Would highly recommend.

Amazing products and great quality. My first time ordering from here but I wouldn’t hesitate to order again. I ordered pyjamas and a t-shirt for my nephews 4th birthday as he loves Super Mario & Sonic and he loved them and was very excited to wear them. Thank you!

I wish I’d of read the reviews BEFORE placing my order as sadly all the negative ones have also rang true with my issues with this company. A lot of the reviews below have reference to lack of communication and dispatch times! Whilst I misunderstood the dispatch vs delivery times, the communication and attitude of the business owner is the real downfall here. Rude, argumentative and unhelpful would be best to described! What a shame in the current climate when we are encouraged to support local / small businesses, this is the outcome!

Wrote a review the other day wasn’t the best but I wanted to come back on here and write a better one as I have been in contact with her she has sent the pyjamas out which are amazing Thankyou and she has assured me she will send the personalised bottle out once she has it completed which is completely fine. Thankyou so much 🫶

Don’t use this company. Submitted an order on the 3rd of May and said it would be dispatched between 7/5- 9/5 but have heard absolutely nothing from them. I’ve sent them two emails asking where the item is and even to cancel my order and no reply.

Update- did receive a refund but I recommend if you would like a reply on your order to use trust pilot as I waited over two/three business days for a response but only took an hour when leaving a review. Still don’t recommend this company.

I recently left a 1 star review due to delivery and the customer service were quick to respond and resolve the issue. The parcel arrived after couple of days when I left the review.

Item is fab and thank you. My lo will surely love it.

My 16 month old granddaughter loves Shaun the Sheep. I could not find any other pyjamas, so thought she wouldn't notice the birthday part. When pyjamas arrived, the thought that I hadn't put the age was considered. The birthday part was gone with just the picture and Alba's name which was absolutely perfect. Thank you for the individual thought and care.

Absolutely amazing company to buy from.
I bought 2 gorgeous personalised t shirts for my Grandaughter who loves Monster High! This company has it all. Choice, quality, great prices & customer service.
Definitely buy from here you will definitely be happy with your purchases :):)
Ive 4 grandchildren so will be back soon for my next purchase for one of my 6 year old granddaughters birthday gifts!

PS Customer service is second to none & is an actual person with this being a small personal business.
Ask any questions or get personalised advice or support etc

Nice quality, arrived with specified time and the little girl had a tantrum when asked to take them off in the morning to put her birthday dress on. All round success.

Complete con. Made order which was due to be delivered via tracked package by April 16th. Still nothing by April 23rd. Tried contacting seller but have had no reply, now I have to try and get my money back via payment method. DO JOT BUY FROM THEM!!!!

I was really happy with the quality of the product and how good it looked. There wasn't a long wait either which was ideal. My wee boy will absolutely love the personalised pyjamas!

Initially the customer service was great when I was enquiring about personalised pj’s as a Christmas gift, she went above and beyond to find what I needed and even made bespoke sets for me when she didn’t stick the sizes I needed. However, once the order was placed it all went downhill. I confirmed the orders via WhatsApp on 27th Nov after extensive conversations about what I wanted, and when she replied on 29th Nov I placed the order on the website as she instructed (what with it being bespoke). I doubled up on the detailed… both on the order itself, and on WhatsApp to make sure it was completely clear. I specified that I needed them before 21st December which she said would be fine, she said she aimed for 1-2 weeks. 2 weeks later on 13th December after hearing nothing I chased up the progress and was told they’d be printed the following week. I finally received them on 20th December, 3 weeks after ordering, just in time, but disappointingly the personalisation was missed off and obviously it was too late to do anything about it by that point. I messaged on WhatsApp immediately, but received no response, so sent a further message later that day but still received no response. I chased a response on 3rd Jan, still polite and even sent a ‘Happy New Year’ but again no reply! Chased again on 14th Jan with a complaint this time, and finally received a response in which she apologised but was full of excuses (a pattern I’m noticing when she replies to negative reviews!). I replied again on 23rd Jan saying that I understand she’s running the business alone and it’s a busy time of year, but regardless of that it is a business she’s running and if an order is incorrect it ought to be compensated in some way, I said I didn’t expect a full refund as I like to support small businesses but a gesture like a refund of shipping costs or a discount off of the item would be a nice gesture, but guess what… I received no reply!!! So all in all, great customer service prior to ordering, and awful customer service when something goes wrong, and this is, in my opinion, when you really see the true colours of a business… things will sometimes goes wrong, people make mistakes, it’s how those mistakes are dealt with that matters and unfortunately it seems they’re not dealt with well at the moment. I’m not saying I wouldn’t order again, the products are great and I like to support small businesses, but my expectations of the customer service would be low unfortunately.

50th Birthday t-shirts for a group of 9 people, age ranges from 8 to 53 yrs of age. Each t-shirts slightly unique to each person, all carefully adapted and printed in the highest quality with perfect attention to detail. Victoria was outstanding in her customer service and engagement, designs altered, updated and delivered above and beyond my expectations. All the t-shirts were worn with pride and stood out both in quality and their unique designs. I will definitely be ordering from Made Personally again and can not recommend the product and customer service highly enough. Thank you for giving my 50th Birthday that extra sparkle x