Car Web Shop 

Had to select one star ad you cannot write a review without selecting. STAY away, ordered a part in October 2019 did not receive the part I paid in full. Company passed me to the delivery company whom advised I should go back to seller, which I have numerous times. They ignore all contact and still no refund, terrible company.

Absolute jokers ordered my body kit they said 6 to 8 weeks it took close to 6 months with no replys to emails or phone calls also sent wrong cheap side skirts when i paid for more expensive ones and the jokers are making me prove they have sent the wrong ones.so hopefully people read this and go else where

We ordered bumpers for our company T4 on 22 August 2019. at the time we were told delivery will be 2-3 weeks. As of today 22 November 2019 we still have not yet received the bumpers even though the company took full payment back in August. In spite of my very best efforts I am unable to get in touch with this company either by mail or phone!
This is wholly unacceptable and my hope is that this poor review will prompt this company to get in touch very soon with a solid explanation about the whereabouts of the bumpers Feel that Noise bought and paid for over 12 weeks ago

Follow up review
This company has decided that the best way to deal with this dispute is to refund us. Having had our money for over 15 weeks and only taking action following the extreme measured I had to take to get their attentions I suppose it is something.

Please read changes to this company at the end of this review.

Why has CWS changed its name from MAD MOTORS? Yes because of all the bad reviews.

Look at Google reviews so many bad reviews. Poeple don't have time to do the research I do.

They don't refund unless forced to, See my Google review below.

Local Guide · 27 reviews · 206 photos
8 minutes ago
Do not buy from this company. I bought a body kit came in bits. He would not accept it back took three months going through the credit card company to get my money back. Unhonest does not care about his customers.

Please note that they have changed their name to CWS car web shop to try and get away from all the bad reviews. Do you need any further proof.

Want more proof on CWS it has 28 5* feefo reviews over the last year wow funny that none of the bad reviews here aren't on there? Try and put a bad customer review on feefo and guess what it does not show! Don't believe me go to trust pilot reviews on feefo, yes you guessed it bad bad bad he has found a way to get around reviews too. Well done!

If you need any more proof then I'm afraid you deserve to loose your money. Sorry you Have been warned

Always look on trustpilot it allows the good with the bad. WELL DONE TRUSTPILOT!

Update

Feefo has been in touch with me. They informed me that I should have had an opportunity to review my purchase but was not given the opportunity to by CWS they have a duty to put through the bad reviews as well as the good. It seems that they have not been honest with feefo who are now looking into this. This is yet more proof that CWS cannot be trusted. They gave me this opportunity to write a review on feefo to put things right. I am awaiting it going up. Well done feefo

Update 1

Feefo have rejected my first review it went up and CWS complained I have contacted them to inform them I will re - submit a milder version. This has now been submitted. Awaiting outcome.

Update 2

It is now back up today 28/11/19 will monitor to make sure it stays up. Let us see if feefo stick to their promise that they will even though CWS is putting them under pressure to take down. They also updated me they are still looking into why no other bad reviews have been reported when there are so many on other review sites.

Final update

Well my review has stayed up all credit to feefo. One last comment. Look at the CWS feefo reviews it's strange that they had NO reviews for six months! Then after my bad review six 5 star reviews in 10 days. I have my suspicions but will leave it to you to decide what is happening here.

I have been contacted by the new owner of this company. He explained all of the changes and seems to care about his customers. I have checked as much as I can to be sure this is a new owner and not just a change of name. I can confirm that I am reasonably confident that this is the truth. Let us all hope he does a better job than the previous owner.

Wow, wish I had read the previous review on here before getting involved with this company.

Ordered goods in July this year. Having failed to send me a tracking number (despite requesting this on at least 2 occasions) and no contact from them in over a month, I contacted them only to be told that parcel force had attempted to deliver to my address on 2 or 3 occasions throughout August. (maybe if I had the tracking number I would have known this?)

They arranged to redeliver in September (yes, we are now into September with this order!), but after failing (yet again) to send me the new tracking number, no one was at home when delivery was attempted. (my fault apparently)

They subsequently cancelled the order and promised to refund full payment. Fair enough, lets just call it a day at that. (you'd think..) However, here we are now into November and I still haven't received my refund. "There's something wrong with our Paypal account") I was told. So I provided them with my bank details. Still nothing, despite numerous calls and emails, non of which they respond too.

It appears my only option now is to put this in the hands of a solicitor. Seriously.., lets just get this sorted CWS.

Avoid this company at all costs. The worst customer service I have ever had the miss-fortune to encounter.

Oh, and my 1 star rating on this review is way over generous.

Ordered products at the end of this years March and I was promised 10 to 12 weeks delivery time. It's been now 14 weeks and I Still don't know where my products are going because they didn't provide me tracking number.

After they confirmed my payment the radio silence started. Only got one reply to my several e-mails that they will check the situation and get back to me asap. Haven't heard anything after that. I Have already demanded refund.

Next step is to do it the hard way and involve European Consumer Center and Police to this case.

Avoid this Company with all cost and order somewhere else.

Edit: Refund received 11th July. No more authorities needed.

Super service and fantastic prices. Polite customer services.

Very good last minute customer service. Friendly and fast.

Best company around. Easy to use and great staff.

Ordered bodykits in January 2019 then he said that the front one I ordered was not coming out right so the company couldn’t deliver. Changed front bumper to different design. Waited over 3 weeks contacted him he said was waiting for them to come in should have them by the Thursday. Waited a week still nothing from him. Contacted him by phone again. The same thing waiting for them to come in. So in the end after waiting nearly 3 months in total I sent him email telling him if the order was not sent by Friday. I would want my money back by this Friday 12th April 2019. Sent 9th April 2019. He sent me a text Thursday 11th April saying I have sent this to account usually takes 3-5 days depending on bank. I have sent a text Friday to say he had since Tuesday to send to accounts so that is 3 days already. It only takes 24 hours for money transfer.

Fantastic service. Quick delivery and fit straight on.

Love this company. Cars are wicked and I've bought loads for my Imreza.

Simple to order, parts arrived in time!

ordered parts 7 days ago, still not arrived, fobbed off with courier problems!!!!!
just had phone call from Mad Motors saying that because I left a bad review my order has been cancelled so obviously the items had not been sent at all!!!!!
checked bank account and no payment taken either !!!!!!
LOVL order had not even been processed !!

Ordered a bodykit after some mail contact in februari 2018. I paid for the bodykit and shipping. The kit was in backorder, I had to wait for 8-10 weeks. I havent received any answer after 14 weeks. I spoke on the phone with ****, he told me for many times that he will get the money refunded, which is already taking months. Every time I call ****, (called +-30 times) he tells me that I have to wait untill his colleague will get the refund done and that he will call me back with more information. It’s almost taking a year now, I don’t think that I will get my money refunded..

Terrible service. Lied to. Emails ignored. Would never use again. Avoid like the plague. Very rude. 26/09/2018. Still not received goods I paid for yet promised me on telephone I would receive today via Royal Mail with sincere apology for such a long delay. Still nothing. Costing me money now as I am trying to run a business as I explained to them. I have never had such a poor service like from mad motors. Strongly recommend to avoid this company.

My splitter was cracking quality. Would definitely recommend to all my mates.

Good deal compared to other companies. Would recommend.

Excellent service. Guy on phone was polite and quick postage.

I only use these guys now, after being left down a few time previous. Services is good and price are good.