Car Web Shop 

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Rated 1 out of 5 stars

I ordered a spoiler 2 weeks ago and after the email confirmation of order I have had no contact from the company advising on a delivery date or otherwise. I have emailed every day asking for an up... See more

Rated 1 out of 5 stars

You are the worst company I have ever had the displeasure of dealing with, I have sent over 8 emails about my order that I paid £210 for, and you haven’t even acknowledged any of them. My last outl... See more

Rated 1 out of 5 stars

This company is a complete joke full of explanations and here negative feedback seems to be always customers fault. Had to wait months for parts that never arrived and few months more for refund.... See more

Company replied

Rated 1 out of 5 stars

Part ordered in May 2021. Various emails to chase part. Refund requested in August 2021 - no refund received. Sporadic emails with varying excuses. Still waiting on refund. Final chance given to refun... See more

Company details

  1. Car accessories shop
  2. Auto parts shop

Information provided by various external sources

Car Web Shop are the UKs number 1 provider of car styling and tuning modification parts. We offer over 90000 online products, from a wide range of trusted manufacturers throughout the world. Products range from body kits, exhausts, induction kits to angel eye headlights and much, much more, with prices up to 30% lower than other dealers!


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Appalling delivery and response times!

Upon ordering i was informed that my item was out of stock and to expect delivery within 5 working days which i agreed to. After these 5 days had passed i sent in multiple emails and messages on Facebook and non of which were answered. By the third week of no delivery, my colleague emailed them about one of their products to which they replied immediately, however i still received nothing back regarding my order which i find appalling customer service. Finally after 4 weeks of ordering my product arrived but id advise against using this company.

9 May 2018
Unprompted review
Rated 1 out of 5 stars

Mercedes A45 amg back spoiler, it had cracks all over it, very bad quality

Item was faulty and had a very bad quality and it took them 3 weeks to refund my money. Very bad customer service on the phone as well.

21 March 2018
Unprompted review
Car Web Shop logo

Reply from Car Web Shop

Hello, we are sorry you feel aggrieved. Your item was delivered within 24 hours and damaged by the courier. We picked up the spoiler from you and processed the refund immediately. The refund was held up due to your bank and we explained this on the phone. Unfortunately, we have no control over how long banks take to refund bank cards. Thanks and best luck for the future.

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