Mad Paws Reviews 209

they have very good ethics. Angel from live chat was very helpful and knowledgeable. She was able to resolve my issue with great expertise

it's rare to find such client service.

Thank you for understanding regarding the change in our circumstances and providing us with refund. It is very much appreciated and good to know that you are running an ethical business.

Excellent service

Angel resolved my inquiry quick and easy. Madpaws is a easy platform to book with and support is always readily available.

Horrible. Paid for a booking in a “no other pets” home. Sitter cancelled first meet and greet before cancellation policy. At meet and greet there was another sick dog there with runny dog poo everywhere possibly contagious. They would not give me a refund.
Customer service was awful.

very happy, thanks Angel for your help!

Fantastic customer support from MJ today! 10/10 for efficiency, friendliness & helping me with my query ASAP! The BEST company & service in Australia! ⭐️⭐️⭐️⭐️⭐️♥️♥️😻😻

Very straight forward, quick and efficient help and clear communication.

Amazing app and service

WARNING! You are NOT covered by INSURANCE if the dog you are looking after BITES YOU! My husband was VICIOUSLY bit on the hand and mad paws did NOTHING about it because they ONLY COVER THEY OFFER IS FOR THE PUBLIC, NOT THE PET SITTERS! Now WE ARE OUT OF POCKET WITH MEDICAL BILLS! DISGUSTING AND NO CUSTOMER SERVICE!!!

We use it all the time and have always had a great experience with our spoodle. Even when she was a puppy

Angel was very helpful in clarifying something for me.

Fast and very efficient. Explained the issue and then quickly fixed me up. Thank you!

My puppy was attacked right before our booking. We were so thankful when the sitter and mad paws agreed to give me a full refund afterwards as it happened a few days before the booking. Will definitely be booking through mad paws again once our pup is fully healed. Thank you so much?

MadPaws has reliable personnel who know how to respond to problems. In my experience, I can get any issue resolved quickly and easily by expressing the issue that has arisen. When i had been overbilled for dog walking, I simply inquired and was reimbursed immediately.

Quick response and follow up, very pleasant communication.

the staff of Madpaw are very helpful, friendly and experienced in helping people to build up their pages.

Mad Paws is very supportive in their approach. Giving quick response.

Great experience

REMINDER - you can buy positive reviews but can't delete genuine negative ones.

Mad Paws "vetting" consists of confirming a sitter has a valid emails address and phone number (not actually vetting) and if you lodged a complaint and receive a refund you cannot leave a review on the site.

I engaged a well reviewed pet sitter promoted on the Mad Paws website. The sitter and I met and discussed requirements for over an hour. I engaged the sitter to look out for an elderly tripawed cat who has been showing signs of separation anxiety when I'm away overnight. She was tasked with keeping me updated as to how the cat was coping and to comfort the her should she become distressed. Where she was not able to comfort her, the sitter was supposed to contact me to advise this, anytime, day or night. Distressingly, this did not occur. Outdoor security cameras picked up my distressed cat pacing and crying for hours before I came home early and the sitter said my cat had been fine except for when the sitter moved her car. When I confronted the sitter she blocked me and told me she would refund what I had paid for the booking, which she did so. Turns out once a booking has been refunded there is no way of leaving a review warning others. Mad Paws has confirmed this to be case and stated that a refund is a sign of goodwill, not admission of wrongdoing. Which is rubbish. Mad Paws had me trawl through hours of distressing footage to demonstrate what happened. I sent all the messages showing that the sitter lied outright about the condition of my cat and what had occurred. Mad Paws repeatedly ignored my complaint and evidence. A month later they said they weren't going to take action or respond to any further attempts at contact. My cat was ill for over a week after this episode. I have been back and forth with Mad Paws half a dozen times over the last month and they say that because she was well reviewed previously that they will "flag her account" and "keep an eye on future bookings" to make sure this doesn't occur again. Basically, she's not been caught out before (I myself gave her 5 stars after the first booking) and as long as she's not caught out again then she'll be fine and able to torment other people and their pets. Do not trust this company, they do not vet their sitters and when they are told about sitters behaving callously and not performing their duties they ignore the concerns, despite video and messaging evidence.

UPDATE - Mad Paws has now requested I provide additional information to confirm my review is genuine. This keeps getting more absurd, who would go to the trouble of writing such a detailed review across multiple platforms if it was not true? They are intent on not taking responsibility for their part in this debacle.