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Mad Paws Reviews 209

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TrustScore 4 out of 5

4.1

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting its understanding and proactive approach in resolving issues. Reviewers also found the website easy to navigate and appreciated the swift processing of applications. However, some people were dissatisfied with the service, citing issues like sitters not providing adequate care for pets, leaving enclosures unzipped, or not responding to requests. A few customers also mentioned that the website could be user-unfriendly and that the company sometimes failed to take responsibility for sitter mistakes.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service, highlighting their helpfulness and... See more

Staff

People report positive experiences with staff. Many customers praise the helpfulness and expertise of the... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service, highlighting... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick replies to... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise the website as great, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mad Paws was introduced to me by a friend, and I’m very glad I tried it. I found Mad Paws to be a professional and reliable company. My experience using the platform has been easy and user‑friendly,... See more

Rated 5 out of 5 stars

We had to cancel last minute unexpectedly due to a family friend being very ill. It was within the time frame where I would have only got 50% back. Due to my reason, Mad Paws reached out to my sitte... See more

Rated 5 out of 5 stars

My puppy was attacked right before our booking. We were so thankful when the sitter and mad paws agreed to give me a full refund afterwards as it happened a few days before the booking. Will definitel... See more

Rated 5 out of 5 stars

I made a cancellation and because the other party was happy to waive the mad paws team facilitated this even without me asking. They had reviewed the chat and could see this was what we both wanted. P... See more

Company details

  1. Animals & Pets

Written by the company

Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.

Contact info

4.1

Great

TrustScore 4 out of 5

209 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Support

My query was answered by a Customer Success Specialist very quickly. MJ was able to resolve my request quickly and professionally. Five out of five!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

The customer specialist MJ was really…

The customer specialist MJ was really helpful, transparent and helped relieve any worries or concerns I had. Was very quick to respond, professional and kind! Resolved my issues instantly!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service as always

Have used Madpaws previously. Great service, ease of making booking and easy to seek help from customer support when required.

18 September 2025
Unprompted review
Rated 3 out of 5 stars

Confusing messaging

I am finding that the admin side of things is often confusing or incorrect. For example, when I finished my first sit, I was sent an email showing someone else's booking details. I was also recently sent an email advising me to upgrade to a police check when I already have one.

8 August 2025
Unprompted review

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