Maecloth 

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See what reviewers are saying

Rated 1 out of 5 stars

This company is terrible. I have ordered 2 shorts twin sets and from The moment the money left my account on the 20/6/2021 I have not received anything. I emailed and got told they are moving their w... See more

Rated 5 out of 5 stars

Ordered £200 worth of clothing on Sunday, should of been delivered within 72 hours. No contact number only email awaiting response. Only received a confirmation text not email. Very confused as per... See more

Rated 5 out of 5 stars

AJ and the team go above and beyond to ensure customer satisfaction and the highest quality products. I’m now a regular customer and MAE Cloth is one of my favourite brands due to their consistent new... See more

Rated 1 out of 5 stars

I never received my order that I made. Please I would like to know how long my order will take or can my money hurt please? 12/24/ 2020 Your emails do not work. I have many reasons to believe that... See more

Company details

  1. Clothing Shop

Information provided by various external sources

MAE Cloth, Contemporary mens clothing and apparel.


Contact info

  • Quayside 116, NE1 3DY, Newcastle upon Tyne, United Kingdom

  • maecloth.co.uk
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied customer

Found browsing the website very easy to find what I was looking for, once bought the items delivery was very efficient and the clothing is high quality. Would highly recommend.

27 December 2020
Unprompted review
Rated 5 out of 5 stars

Maecloth Marvelous

Quick,speedy,purchase so happy with tracksuits brought for the boys and myself. Excellent quality will be buying again in the future.and recommend to family &friends

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Very Poor - Worst company I’ve dealt with ever..

Very disappointing company and service which has proven to be very frustrating.

I don’t normally write reviews but had to here because I would not recommend any one going through the poor service received. In the end I’ve had to dispute a refund via my bank in order to get my money back.

Taken 2-3 months to try and get resolved.

Emailed and contacted numerous times and going round in circles and now no longer get any updates. It’s a shame as the items seem nice, but customer service and lack of contact/response outweighs this.

I would avoid if you could to save yourself a lot of time and shop elsewhere.

14 December 2020
Unprompted review
Rated 1 out of 5 stars

There's no contact number

There's no contact number. Email doesn't work!
Ordered in November. Waiting for the notification, that it has been sent.
I should have read the reviews before shopping, but I trusted LOL their IG promotion and "famous" brand models. Haha. I'll update my review in 2 weeks... Perhaps... It takes a wonder...

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Great products and amazing customer service

Bought a tracksuit and have had no issues but when i wanted to buy another it was all sold out in my size. Romie helped to put in a special order for the sold out items and even gifted me for the trouble. Customer service skills are 10/10 and i will definitely be purchasing from them again. All pros & no cons.

29 November 2020
Unprompted review
Rated 5 out of 5 stars

Hi Mae fashion

Hi Mae fashion

More than happy with my purchase. Easy website and good communication with team.
Arrived quicker than expected too!
They even sent free item for my husband ☺️
Nice to see some customer appreciation, very nice gesture.

10 November 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi Estelle


Thank You so much for leaving this amazing review, we are so glad you've had a positive experience with us!

We hope that you continue to support us and continue to experience the exceptional service from us.

TMC

Rated 5 out of 5 stars

Hi everyone

Very happy with my purchase from Mae. Customer service was on point , Romi was very helpful and patiently answer all my questions. Delivery arrived on time and quality of products is high quality. Thank you guys and I will send some photos as soon as I’m wearing my new clothes.

Amir from Russia

10 November 2020
Unprompted review
Rated 5 out of 5 stars

I was very happy with the service of…

I was very happy with the service of Maecloth and the quality of clothing. It did take a little longer to Ireland than I was expecting but during that time I was constantly assured by Romana that it would arrive and that all was okay. She was fantastic and replied everytime. The Teddy hoody and joggers are for my son's birthday, he has not tried them yet but they look very cool! Thank you Romana

8 November 2020
Unprompted review
Rated 5 out of 5 stars

Great tracksuit and great service

Great tracksuit and great service, ordered my tracksuit and received it within 48 hours. Amazing quality and fits like a glove. Ordered another item today which I am looking forward to arriving.

20 October 2020
Unprompted review
Rated 1 out of 5 stars

SCAM

This company is a big scam, first og all i paid around 2000 danish kroners for two tracksuits, and when the transaction went through i didn't receive a mail or anything, i didn't get a order number or tracking number ... I tried contacting Them in their site, i never got and answer, Then i tried through their Facebook and i got blocked, don't ever buy anything from their site ! Bad service, bad treatment, i'm in chok !!

Update: you did not sent the ordernumber a few Days ago, you sent 4 emails last night, that were All dated last night, and you did first sent these mail when i afsked for my Money back.. I used the whole evening last night disgussing with you. One of the emails you sent last night, was a mail about you will sent a new one when the order had been sent, and i really don't want you to sent the order, i just want my money back ! Please, just refund my money, Thank you!

Update 23rd. Of december, i got one off the track suit, i still haven't Seen any Money back and it was ordered the 7th of october, i think this is not Worth All the trouble, i recommend everybody to spend their Money elsewhere...

19 October 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi Cecilie


We are truly sorry to hear that your recent experience was not up to our usual high standards. We will pass over the points you have raised to the relevant team to ensure this is prevented in the future.

We definitely did not block you on social media, only platform we using is Instagram.

Member of our dedicated team has been in touch regarding this and confirmed that your order has been sent out.

Conformation email with your order number has been sent to you few days ago and i will make sure that it will be resent for you ASAP.

TMC

Rated 1 out of 5 stars

You’ll never get your money back.

Update:

After this review, i received numerous
e-mails and text messages, where I’m being threatened with being reported as a fraud, and that my reviews are nasty and that I’m trying to shut down her business, which is absolutely not the case. She says that she’s called and messaged me 100 of times, without me replying, which is absolutely not true. I’ve received 1 phone call, from a foreign number, (I live in Denmark) which I did not take. I thought it was a scam number calling. All of her e-mails have been replied by me.
I have all of our correspondence on email, and I have sent this to my bank.
She says that she wants proof of my bank replying to me, this is also sent in a form of a screenshot, where my bank is telling me, that nothing has been refunded. In danish though, but still.
I’ve received numerous mails, with screenshots that the transfer was a success, but what good is that, when there is no money put back, from them, in my bank?

So.. After being called a liar, I’ve involved my bank and VISA to get my money back.

I had an agreement with maecloth that I would delete my previous review here on trustpilot, as soon as my money was in my bankaccount.

It’s not there and it has never been refunded. My bank emailed me this morning, to tell me that that there had been absolutely no refund. EVER.

Long story short. 11.05-2020 I bought a tracksuit, as a gift for my son in-law. It never came.
First when I asked for my money back, in July, it suddenly got sent. I didn’t want the tracksuit now, so I asked for a refund and no problem they said.

...

Only problem was that my money never came.
So this is where I’m at now. Writing a seemingly bad review. But it’s just, as I’ve gotten nothing even close to a refund. A lot of emails (63 to be exact) but no cash.

My bank is taking over now. This is NOT okay!

14 September 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi Maria.


We are truly sorry to hear that your recent experience was not up to our usual high standards.

We can see that a dedicated member of our customer service team has contacted you regarding your order, order has been cancelled and full refund has been issued to original payment method. We contacted you via email and sent all proofs of refund . We also advised you to contact your bank with all proofs of refund we sent you. If you need any further details, feel free to contact us.

TMC

Rated 5 out of 5 stars

Great company

Great company, great customer service. Ordered a tracksuit awhile ago, it took slightly longer to receive than expected, but they kept me updated. Have now received my tracksuit, and its very good quality and a great fit. Will definitely be ordering again. Highly recommended

11 September 2020
Unprompted review
Rated 5 out of 5 stars

A unique clothing brand worth exploring...

I now have 4 different pieces of clothing from MAE Cloth and the quality is amazing. Their hoodies have a unique style that you won't find on the high street so I always feel like I stand out on the best way possible.

One of the orders got delayed but we sorted it all out with the customer service would definitely buy again.

2 September 2020
Unprompted review
Rated 1 out of 5 stars

Items never arrived, no refund either...

Heed the other reviews on here...ordered some t shirts back in April and was continuously fobbed off with excuses until I was told there were no longer in stock. Requested a refund and was told this would be processed, but, many weeks later still no refund and they have stopped responding to my emails. DO NOT BUY FROM MAE

20 August 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi there,

We are truly sorry to hear that your recent experience was not up to our usual high standards. We can see that a member of the relevant team has been in touch regarding delivery and confirmed that both t-shirts has been successfully delivered on 14th of August 2020.

We are truly sorry for any inconvenience caused and if you need any further information regarding this, please contact us at sales@maecloth.co.uk

TMC

Rated 1 out of 5 stars

terrible service

Terrible customer service I ordered my 50 pounds worth of items over two months ago and they haven’t arrived the refund policy on their site says any item that’s not shipped within 4 weeks will be refunded. I’ve asked for a refund several times yet they say the item has been shipped, is the person delivering it crawling to my house? I wouldn’t order from here at all feel like I’ve essentially been scammed.

14 August 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi Jack


We are truly sorry to hear you have not received a refund notification. We can confirm that you refund has been processed and a dedicated member of our team has been in touch with you regarding your refund. If you need more information regarding this, contact customer service at sales@maecloth.co.uk

We look forward to hearing from you.


TMC

Rated 1 out of 5 stars

SCAM!

I ordered a tracksuit on the 7th of June. After a week or two I still had not relieved my items, I emailed them asking for an update which I was told the tracksuit top would be another 4 weeks! And they were sending me the bottoms first class as they were late. After another week I still had still not received my bottoms. I’ve been trying get my money back for 4 weeks now with no success, all I have received is lie after lie. DO NOT ORDER FROM HERE!!

3 August 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi Andrew

We are truly sorry to hear your recent experience was not up to our usual standard. We can confirm that if your order has been successfully delivered and we also refunded your shipping cost.

Please email our dedicated customer service team at sales@maecloth.co.uk to confirm you recieved your refund for shipping cost.

TMC

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

I ordered a track suit over 2 months ago, still haven’t received it. Was promised a refund 3 weeks ago, have not received that either.
Will be taking this up with trading standards.

Save yourself the time and money and do not order from here.

22 July 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Dear Laura

We are truly sorry to hear this has happened and would like to take the opportunity to make this right.

A dedicated member of our team will be in touch regarding this so we can look into this for you ASAP

We look forward to resolving this.

Best wishes,

TMC

Rated 1 out of 5 stars

Won’t use again.

I had a bad experience with this company. My item took 3 months to arrive. When I emailed them asking for an update, they only replied 50% of the time, with brief sentences and nothing seemed to materialise when they did reply. At the time of ordering the website was a bit deceiving it did state that items can take five weeks but all customers will be notified of this, I was never notified in fact they never contacted me without me messaging first. If you use these be prepared you may have to wait and chase your order. Unfortunately it looks like I’m not the only one who’s had to wait for their order.

22 May 2020
Unprompted review
Maecloth logo

Reply from Maecloth

Hi Chris,

We are truly sorry to hear you've not received your parcel on time and the customer service was not up to our usual standard.

A member of our dedicated team have emailed you directly regarding this.

We would really like the opportunity to make this right and resolve this for you as soon as possible. Please send us an email reply back to sales@maecloth.co.uk and our dedicated customer services team will be more than happy to look into this for you and send a free item as an apology.

TMC

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