MagBak Reviews 1,664

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 954 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and thoughtful design, which often includes useful features like magnetic attachments and kickstands. Many people highlight the exceptional customer service, describing it as responsive, helpful, and caring, with quick resolution of issues and a commitment to customer satisfaction. However, some people were dissatisfied with the durability of certain components, such as finger loops, pinky pillows, or charging port covers, which occasionally broke or wore out over time. A few other people also felt that some accessories, like screen protectors or lens protectors, did not adhere well or function as expected, and in rare instances, the build quality of certain cases was perceived as cheap or prone to peeling and separation.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and thoughtful design of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the top-notch... See more

Quality

Users describe positive interactions with quality, highlighting that many products are very well made, feel... See more

Response time

People report positive experiences with response time. Many customers praise the quick and helpful responses... See more

Service

Clients share positive opinions on service, consistently highlighting the company's exceptional support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible drop protection for size. Included Screen Protector and installation kit. Don't waste your money on Apple cases. MagBak is so much better in every way yet retains all the apple charging fe... See more

Company replied

Rated 5 out of 5 stars

I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... See more

Company replied

Rated 5 out of 5 stars

The case is a well thought out product. I have the elite case for an iPhone 17 Pro. It provides great protection and usability. The finger loop, kickstand, and magnetic back are frequently used from t... See more

Company replied

Rated 5 out of 5 stars

Excellent quality products. There is a lot of care put into the quality of what they sell. I personally got the Elite phone case & 3 in 1 phone stand and couldn't be happier. There was an initial is... See more

Company replied


Company details

  1. Mobile Phone Accessory Shop

Written by the company

We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My issue was resolved

My issue was resolved. Did not have to argue

17 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Alfredo,

Short, sweet, and exactly how it should be 😄 No one should have to argue to get help.

Really glad we could get things sorted quickly and make it easy on you.

Appreciate you sharing this!

MagBak Team

Rated 5 out of 5 stars

The Best Case for the S25 Ultra — Period.

I’ve tested a lot of cases for my Samsung S25 Ultra, and the MagBak is easily the winner. The magnetic mounting is a life-saver for my workflow, and the integrated kickstand/loop makes the phone feel way more secure in hand. But honestly, the customer service is even better than the case itself. They are incredibly responsive and genuinely care about their users. If you’re on the fence because of the price, just get it—the peace of mind and the quality are worth every penny.

18 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Stan,

“Period.” We felt that 😄

Really appreciate you putting the case through its paces and calling out the magnetic mounting and the kickstand/loop, those are exactly the features we obsess over. Love hearing it’s actually making your day-to-day easier.

And the part about customer service meaning even more than the case… that one hits. That’s the standard we hold ourselves to, so it’s great to hear it’s coming through on your end.

Thanks a ton for the trust (and the push for anyone still on the fence).

MagBak Team

Rated 5 out of 5 stars

The product is outstanding

The product is outstanding! The case has a sharp impressive style and sticks to all surfaces advertised! Great customer service too!

17 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Kathleen,

“Sticks to all surfaces advertised” music to our ears 😄 That’s exactly what we aim for. Glad you’re loving the look too. We try to keep it sharp without overdoing it.

And really appreciate the shoutout to the team as well. We’ll take that win.

Thanks for sharing this!

MagBak Team

Rated 5 out of 5 stars

New to magbak

New to magbak. Ordered wallet and case. The wallet had a defect and they are sending a new one. Great customer service and so far the case is great and looking forward to the new wallet.

19 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Andrew,

Welcome to MagBak, and glad to have you with us! Sorry about the wallet hiccup, but happy we could get a new one on the way quickly.

Really glad to hear the case is already treating you well, and we’re confident the new wallet will make a much better first impression.

Appreciate you sharing this!

MagBak Team

Rated 5 out of 5 stars

Company stand by their product and will…

Company stand by their product and will send replacement parts if something breaks.

10 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Michael,

We stand by our products and our customers. So this really means a lot to hear. If anything ever gives you trouble, we’ve got your back.

Thanks for taking a moment to share this!

MagBak Team

Rated 5 out of 5 stars

Exceptional product and exceptional…

Exceptional product and exceptional customer support. The 16 elite case has been an excellent case for me and meets all my needs. Love the convenience of being able to stick it to the refrigerator, squat rack, etc. as I need.

18 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Chris,

Exceptional product and exceptional support, we love hearing that 😄 So glad the 16 Elite case is hitting the mark for you and fitting right into your day-to-day.

And yeah… once you start sticking your phone to everything from the fridge to the squat rack, there’s no going back.

Really appreciate you taking the time to share this!

MagBak Team

Rated 5 out of 5 stars

The best customer service I have had in…

The best customer service I have had in a VERY long time. I felt heard and not questioned into submission. Thanks

10 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Ryan,

This really means a lot to us. We’re so glad you felt heard and supported. That’s exactly the kind of experience we want every customer to have. No one likes feeling grilled when they just need help, so we’re especially happy we could make this easy for you.

Thanks so much for taking the time to share this with us.

MagBak Team

Rated 5 out of 5 stars

ABSOLUTELY RECOMMEND!!!!!!!

Absolutely recommend these cases and company! The MagBak case quality is great to begin with but when we had an issue, customer service was on it! They didn't hesitate to take care of the problem and get us taken care of. They even checked in to make sure we were good! That is customer service and a company that backs their product!!! Can not say enough good things about them! If you are thinking about a case for your phone, look no further! This is your case!!!

7 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Myrna,

Absolutely appreciate this and it means a lot.

Really glad to hear the case quality hit the mark, but even more so that when something came up, our team was on it and got you taken care of without any hassle. And checking in after… that’s exactly how it should be.

“Company that backs their product” that’s the goal every single time.

Thanks again for the recommendation and for saying so many good things about us. It really goes a long way.

MagBak Team

Rated 5 out of 5 stars

Actually best case I got since now

Actually best case I got since now. I must say I have it now a month and my phone didn’t fall yet but the magstick on my dashboard with this case is the best car holder ever. The finger loop the stand everything great. And last not least it looks great. Only thing… you need to stock up guys. Many items are sold out.

17 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey David,

This genuinely made our day. We really appreciate you taking the time to share this. Glad to hear the setup in your car is working exactly how it should… once you go magnetic on the dash, it’s hard to go back 😄

Awesome to hear the finger loop, stand, and overall feel are all doing their thing too. That’s exactly what we aim for.

Thanks again for the support, it means a lot.

MagBak Team

Rated 5 out of 5 stars

I love MagBak

I've been buying MagBak products since they launched on Kickstarter back in 2013. I've ordered a new case for every phone update since then. I've tried every phone wallet out there and MagBak wallets are the clear winner for me. Their products and customer service are fanstasitc

15 April 2026
Unprompted review
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Reply from MagBak

Hey Skottie,

This really means a lot, thank you for being with us since the Kickstarter days! That kind of long-term support doesn’t go unnoticed.

Glad to hear the wallet still stands out after trying others, and that the experience with both our products and support has been solid throughout.

We appreciate you sticking with us through all your upgrades.

MagBak Team

Rated 3 out of 5 stars

Elite case for iPhone 17 Pro Max

For my iPhone 17 Pro Max, I got the elite case with the lens protector as an add on. The screen protector does not seem to adhere to the screen as well as other similar products. The edges are always giving the impression of being coming off. The lens protector is a waste of $9, I had to trash it because it does not adhere well to the plastic and there is always condensation over the lenses. The case itself seems OK, at least for now. No enthusiasm for this product (my fourth MagBak purchase).

15 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Francesco,

I’m really sorry about this, especially coming from someone who’s supported us multiple times. That’s not the kind of experience we ever want you to have, and I completely get how frustrating that must’ve been.

From what you’ve described, this really sounds like a one-off situation. The good thing is you’re fully covered under our warranty, so you don’t have to stress about it, we’ll make sure it’s taken care of properly.

If you can reach out to us here: https://magbak.customerdesk.io/#rp-customer-widget-login

Or email us at info@magbak.com and mention this review, and we’ll jump on it and get everything sorted for you.

MagBak Team

Rated 4 out of 5 stars

An Excellently Designed Case Overall

I purchased the Google Pixel 10 Pro XL case offered by MagBak. Overall, the case is stellar with great features and good protection. I will review all of the features one by one below. I only have one complaint, which I will detail when I get to the section about that particular feature.

Overall Design and Color
The case only comes in black, which wasn't a problem for me. You can purchase a color set containing either red, blue, or light gray attachments to add a bit of color to the case. I did not opt for these as I prefer the black coloring. If they had a yellow or gold color option, I would likely go for that. The overall design is very utilitarian. Nothing super fancy in terms of decoration - all the elements have functionality behind them. The bumps on the side are excellent for a secure grip while holding the phone, and the pinky cushion is a very nice addition that makes holding the phone more comfortable while also doubling as the charging port cover. Lastly, the buttons on the side are a nice, low-profile design that work very well.

Finger Loop
The case has a built in finger loop for increasing the ability to hold the phone securely. The way the finger loop is integrated into the case is fantastic! It is embedded in the back of the case and extends out easily when needed. As it's attached to the case, I don't have to worry about an adhesive component losing its stickiness. It's made of what feels like rubber and is very comfortable. When you're finished using it, it collapses very neatly into the back of the case for a streamlined storage solution. The whole apparatus is in a slightly recessed depression on the back of the case that prevents the loop from making the phone sit awkwardly when lying flat on its back. I really enjoy this feature and how streamlined it is.

Kickstand
The kickstand is also integrated into the back of the case on the bottom. It's easy to fold out and put back, and there's a very audible click to let you know when it's fully extended. The kickstand can support both a vertical and horizontal orientation without needing to change its angle. I have used both ways frequently and really like how well it functions. Unlike an after-market kickstand that is attached by adhesives and placed by the customer's hand, this stand is perfectly integrated into the case. The position and angle were designed for optimal use for the Pixel 10 Pro XL.

Magnetic Mounts
There are two vertically oriented magnetic mounts on the back of the case that flank the finger loop. While I haven't had a chance to use the magnetic mounting feature, I can assure you that it is a very capable magnet. The kit comes with one magnet strip for you to place wherever you want to mount your phone, and the connection is quite strong. The magnetic mounts on the back have a little wiggle room to telescope out, which is nice - it can snap onto a magnet strip or magnetic surface with maximum strength. I just have to decide where I want to put my included strip now.

Screen Protector
The case includes a screen protector designed specifically for the phone model. The whole case, protector, magnet strip all come in a pretty fancy plastic box. The plastic box is designed so you can lay your phone inside it once you open it. From there, you can easily clean your screen prior to protector installation without worrying about where you hold the phone while you do so. Then, there are very simple instructions on how to install the screen protector - it's a pretty nifty process, and I felt very confident that it would perfectly align the protector on my screen. It very much did align it perfectly. The only complaint about this whole case/protector combo is that I still have small persistent bubble areas at the top of my screen protector. I have followed the included instructions on how to be rid of them. When that didn't work and after a month of persistent bubbles returning on my screen, I reached out to support. They sent a video showing how to better remove the bubbles. Since trying that technique, the bubbles reduced in size, but are still there. That's the only reason I give the case 4 stars instead of 5. The bubbles aren't terrible/blocking/inhibiting, but it would be nice if they weren't there at all considering the price point and effort put into the design of installing the protector.

Again, overall, it is a fantastic case and I would definitely recommend it to anyone with a Pixel 10 Pro XL.

22 February 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Jason,

Really appreciate you taking the time to share such a thoughtful review, it genuinely means a lot to us.

Glad to hear you’re enjoying the case overall, and thank you as well for the honest feedback. I’m also happy the team was able to step in and help where needed.

On the screen protector bubbles, if they’re still there, feel free to reach out again and just mention this review. We’ll get a fresh screen protector sent your way and make sure you’re fully sorted.

Appreciate the recommendation and the support!

MagBak Team

Rated 5 out of 5 stars

Functionality is great

Functionality is great. I haven’t found a better one yet.

12 August 2025
Unprompted review
MagBak logo

Reply from MagBak

Hey Jesse,

Now that’s a compliment we don’t take lightly 😄 Really glad it’s been holding the top spot for you!

Appreciate you taking the time to share this, it means a lot.

MagBak Team

Rated 5 out of 5 stars

Excellent Support

I was initially hesitant to buy one of the these cases due to the price but I bit the bullet and have been pretty happy. Roughly 10 months in though, I noticed some cracking around the back strap. I didn't know if I was eligible for a replacement but I reached out and expressed my concerns. They happily obliged and sent out a replacement at no charge. Tamara was very professional and provided excellent support. I have no regrets and I am very grateful!

4 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Ross,

Totally get the “do I really want to spend this much on a case?” moment, glad you took the leap with us 😄

Sorry the strap decided to crack on you after a solid run, but really happy you reached out. We’ve got a bit of a soft spot for making things right when stuff like that happens. Also, Tamara absolutely understood the assignment and I’ll make sure she gets the shoutout!

Appreciate you sticking with us and trusting the process. No regrets is exactly what we like to hear 🙌

MagBak Team

Rated 5 out of 5 stars

Excellent Support and Product…

Excellent Support and Product Recommend!!

13 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Zack,

Love this, simple and straight to the point 😄 We’re really glad you’re happy with both the product and the support.

Means a lot that you’d recommend us, truly appreciate it!

MagBak Team

Rated 5 out of 5 stars

Love the case and wallet

Love the case and wallet. I've gotten it for my Pixel 6 and Pixel 10. Honestly the case was pretty much perfect for the Pixel6, which was just simple, The 10 has added "features" which is nice, but kinda flawed. The finger loop and pinky pillow broke off within the first 4 months through normal wear and tear. It was disappointing at first, because they were such a small things, but they made up for it with great customer service. They are sending me replacement finger loop and pinky pillow, which are simple fixes. The wallet is great, it's been 2 years and still going strong!

13 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Deanna,

Really appreciate you sticking with us from the Pixel 6 to the Pixel 10, that kind of loyalty means a lot 🙌

Glad to hear the case experience started off strong, and totally hear you on the finger loop and pinky pillow. Small parts, but they make a big difference when you use them every day. That’s exactly why we’re always happy to get replacements out quickly and keep everything working the way it should.

Love that your wallet is still going strong after 2 years too… that’s what we like to see 💪

Thanks again for the honest feedback and for giving us the chance to make it right!

MagBak Team

Rated 5 out of 5 stars

Great product and great customer…

Great product and great customer service!

13 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Danny,

Short, simple, and we’ll take it 😄 We’re really glad you’re enjoying both the product and the support. That’s exactly the combo we aim for.

Appreciate you taking the time to share this!

Thanks again,

MagBak Team

Rated 4 out of 5 stars

Ok so the case itself is great and…

Ok so the case itself is great and comes with an idiot proof screen protector which i really like. The accessories keep breaking on me though, the pinky pillow, the back strap, but to their credit the customer service people have been extremely helpful with replacing them

6 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Jeff,

Really appreciate you sharing this, glad to hear you’re loving the case and that the screen protector was easy to get on.

Totally hear you on the accessories though, that’s not the kind of experience we want you having. I’m really glad the team’s been able to step in and get replacements out to you quickly. That’s exactly what the warranty is there for.

Thanks again for sticking with us through it all. It means a lot.

MagBak Team

Rated 5 out of 5 stars

Great case and nice screen protector

Great case and nice screen protector for my iPhone 17 Pro Max. had an issue with the camera protector so i messaged and they resolved it! so nice and quick!

11 April 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Brad,

This is awesome to hear, really glad you’re loving the case and screen protector on your 17 Pro Max!

Sorry you had that little hiccup with the camera protector, but I’m happy the team got it sorted out quickly for you. That’s exactly what we aim for.

Thanks a ton for sharing this, it means a lot!

MagBak Team

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