Incredible drop protection for size. Included Screen Protector and installation kit. Don't waste your money on Apple cases. MagBak is so much better in every way yet retains all the apple charging fe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
719 S Los Angeles St, 90014, Los Angeles, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from MagBak
I’ve tested a lot of cases for my Samsung S25 Ultra, and the MagBak is easily the winner. The magnetic mounting is a life-saver for my workflow, and the integrated kickstand/loop makes the phone feel way more secure in hand. But honestly, the customer service is even better than the case itself. They are incredibly responsive and genuinely care about their users. If you’re on the fence because of the price, just get it—the peace of mind and the quality are worth every penny.

Reply from MagBak
The product is outstanding! The case has a sharp impressive style and sticks to all surfaces advertised! Great customer service too!

Reply from MagBak
New to magbak. Ordered wallet and case. The wallet had a defect and they are sending a new one. Great customer service and so far the case is great and looking forward to the new wallet.

Reply from MagBak
Company stand by their product and will send replacement parts if something breaks.

Reply from MagBak
Exceptional product and exceptional customer support. The 16 elite case has been an excellent case for me and meets all my needs. Love the convenience of being able to stick it to the refrigerator, squat rack, etc. as I need.

Reply from MagBak
The best customer service I have had in a VERY long time. I felt heard and not questioned into submission. Thanks

Reply from MagBak
Absolutely recommend these cases and company! The MagBak case quality is great to begin with but when we had an issue, customer service was on it! They didn't hesitate to take care of the problem and get us taken care of. They even checked in to make sure we were good! That is customer service and a company that backs their product!!! Can not say enough good things about them! If you are thinking about a case for your phone, look no further! This is your case!!!

Reply from MagBak
Actually best case I got since now. I must say I have it now a month and my phone didn’t fall yet but the magstick on my dashboard with this case is the best car holder ever. The finger loop the stand everything great. And last not least it looks great. Only thing… you need to stock up guys. Many items are sold out.

Reply from MagBak
I've been buying MagBak products since they launched on Kickstarter back in 2013. I've ordered a new case for every phone update since then. I've tried every phone wallet out there and MagBak wallets are the clear winner for me. Their products and customer service are fanstasitc

Reply from MagBak
For my iPhone 17 Pro Max, I got the elite case with the lens protector as an add on. The screen protector does not seem to adhere to the screen as well as other similar products. The edges are always giving the impression of being coming off. The lens protector is a waste of $9, I had to trash it because it does not adhere well to the plastic and there is always condensation over the lenses. The case itself seems OK, at least for now. No enthusiasm for this product (my fourth MagBak purchase).

Reply from MagBak
I purchased the Google Pixel 10 Pro XL case offered by MagBak. Overall, the case is stellar with great features and good protection. I will review all of the features one by one below. I only have one complaint, which I will detail when I get to the section about that particular feature.
Overall Design and Color
The case only comes in black, which wasn't a problem for me. You can purchase a color set containing either red, blue, or light gray attachments to add a bit of color to the case. I did not opt for these as I prefer the black coloring. If they had a yellow or gold color option, I would likely go for that. The overall design is very utilitarian. Nothing super fancy in terms of decoration - all the elements have functionality behind them. The bumps on the side are excellent for a secure grip while holding the phone, and the pinky cushion is a very nice addition that makes holding the phone more comfortable while also doubling as the charging port cover. Lastly, the buttons on the side are a nice, low-profile design that work very well.
Finger Loop
The case has a built in finger loop for increasing the ability to hold the phone securely. The way the finger loop is integrated into the case is fantastic! It is embedded in the back of the case and extends out easily when needed. As it's attached to the case, I don't have to worry about an adhesive component losing its stickiness. It's made of what feels like rubber and is very comfortable. When you're finished using it, it collapses very neatly into the back of the case for a streamlined storage solution. The whole apparatus is in a slightly recessed depression on the back of the case that prevents the loop from making the phone sit awkwardly when lying flat on its back. I really enjoy this feature and how streamlined it is.
Kickstand
The kickstand is also integrated into the back of the case on the bottom. It's easy to fold out and put back, and there's a very audible click to let you know when it's fully extended. The kickstand can support both a vertical and horizontal orientation without needing to change its angle. I have used both ways frequently and really like how well it functions. Unlike an after-market kickstand that is attached by adhesives and placed by the customer's hand, this stand is perfectly integrated into the case. The position and angle were designed for optimal use for the Pixel 10 Pro XL.
Magnetic Mounts
There are two vertically oriented magnetic mounts on the back of the case that flank the finger loop. While I haven't had a chance to use the magnetic mounting feature, I can assure you that it is a very capable magnet. The kit comes with one magnet strip for you to place wherever you want to mount your phone, and the connection is quite strong. The magnetic mounts on the back have a little wiggle room to telescope out, which is nice - it can snap onto a magnet strip or magnetic surface with maximum strength. I just have to decide where I want to put my included strip now.
Screen Protector
The case includes a screen protector designed specifically for the phone model. The whole case, protector, magnet strip all come in a pretty fancy plastic box. The plastic box is designed so you can lay your phone inside it once you open it. From there, you can easily clean your screen prior to protector installation without worrying about where you hold the phone while you do so. Then, there are very simple instructions on how to install the screen protector - it's a pretty nifty process, and I felt very confident that it would perfectly align the protector on my screen. It very much did align it perfectly. The only complaint about this whole case/protector combo is that I still have small persistent bubble areas at the top of my screen protector. I have followed the included instructions on how to be rid of them. When that didn't work and after a month of persistent bubbles returning on my screen, I reached out to support. They sent a video showing how to better remove the bubbles. Since trying that technique, the bubbles reduced in size, but are still there. That's the only reason I give the case 4 stars instead of 5. The bubbles aren't terrible/blocking/inhibiting, but it would be nice if they weren't there at all considering the price point and effort put into the design of installing the protector.
Again, overall, it is a fantastic case and I would definitely recommend it to anyone with a Pixel 10 Pro XL.

Reply from MagBak
Functionality is great. I haven’t found a better one yet.

Reply from MagBak
I was initially hesitant to buy one of the these cases due to the price but I bit the bullet and have been pretty happy. Roughly 10 months in though, I noticed some cracking around the back strap. I didn't know if I was eligible for a replacement but I reached out and expressed my concerns. They happily obliged and sent out a replacement at no charge. Tamara was very professional and provided excellent support. I have no regrets and I am very grateful!

Reply from MagBak
Excellent Support and Product Recommend!!

Reply from MagBak
Love the case and wallet. I've gotten it for my Pixel 6 and Pixel 10. Honestly the case was pretty much perfect for the Pixel6, which was just simple, The 10 has added "features" which is nice, but kinda flawed. The finger loop and pinky pillow broke off within the first 4 months through normal wear and tear. It was disappointing at first, because they were such a small things, but they made up for it with great customer service. They are sending me replacement finger loop and pinky pillow, which are simple fixes. The wallet is great, it's been 2 years and still going strong!

Reply from MagBak
Great product and great customer service!

Reply from MagBak
Ok so the case itself is great and comes with an idiot proof screen protector which i really like. The accessories keep breaking on me though, the pinky pillow, the back strap, but to their credit the customer service people have been extremely helpful with replacing them

Reply from MagBak
Great case and nice screen protector for my iPhone 17 Pro Max. had an issue with the camera protector so i messaged and they resolved it! so nice and quick!

Reply from MagBak
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.