Magenta Self Storage Reviews 

226
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Setting up a storage unit with Magenta was very straightforward. The staff are very helpful and knowledgeable — Shah and Maya provided me with all the information I needed to easily set up a storage s... See more

Rated 5 out of 5 stars

Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed. The layout... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Erin at Nottingham branch for helping us move in last Saturday. We had left it way too late to book temporary storage for my daughters belongings in between rentals whilst studying... See more

Company replied

Rated 5 out of 5 stars

We have used a few storage units in the past and Magenta Storage in Reading has easily been the best. Nathan has been so accommodating and helpful and we cannot thank him enough. Communication has nev... See more

Company details

  1. Self storage facility
  2. Removals Service
  3. Records storage facility
  4. Storage facility
  5. Warehouse

About Magenta Self Storage

Written by the company

Discover the Ultimate Storage Solution with Magenta Self Storage

Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.

Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.

At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.

Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

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4.8

All reviews

(226)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Greeted by a friendly and knowledgable…

Greeted by a friendly and knowledgable person at the front desk - Josh - he was able to at me up in no time at all and i was able to start the using the unit immediately. Excellent service.

4 September 2024
Unprompted review
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Reply from Magenta Self Storage

Thank you for your kind review! We're thrilled to hear that Josh provided such excellent and efficient service. It's great to know you were set up quickly and could start using the unit right away. We appreciate your feedback and look forward to continuing to provide you with top-notch service!

RJ - Store Operations Manager

Rated 5 out of 5 stars

Highly recommend

Helen,Kerry and team have always been helpful and professional during the time we have used the storage facility.

2 August 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Nick,

Thank you for your kind words towards the team at Banbury and for storing with us at Magenta.

Regards,

David Sawyer
Office Manager

Rated 5 out of 5 stars

Staff were really friendly and helpful

Staff were really friendly and helpful. They have a loo for customers to use which was useful. There are also car parking spots outside so we never had a problem parking. Also useful that Waitrose is just across the road.

15 July 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Holly

Many Thanks for the five star review! So glad you had a positive experience with us at Banbury. We have a large customer car park and two big covered loading bays for convenient loading and unloading.
We really appreciate your custom.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Magenta Storage

Great storage experience from initial phone enquiry through usage and finalisation of account. Prompt, knowledgeable and courteous staff. No hassle, no worries.

5 July 2024
Unprompted review
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Reply from Magenta Self Storage

Hello Terence

Thank you for your custom and best wishes for the future, it was good to have you onboard! It was great that you gave us a lovely review and are always here if you need storage for a house move or just some decluttering in the future.

I will pass your comments on to our friendly team.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Excellent customer service

Many thanks to RJ and Josh for making my storage experience so stress-free! They were helpful, polite and quick to answer any queries, either by phone or email. My storage unit was clean, well-lit and the entire checking in and out processes were seamless. Also plenty of parking for moving my gear.
Many thanks guys!

10 July 2024
Unprompted review
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Reply from Magenta Self Storage

Thank you for taking the time to share your positive experience with us! We’re delighted to hear that RJ and Josh provided excellent customer service during your storage journey. Their helpfulness, politeness, and responsiveness are qualities we strive for in our team.

We’re glad your storage unit was clean, well-lit, and that the check-in and check-out processes were seamless. And yes, ample parking is essential for hassle-free moving!

Your feedback motivates us to continue delivering top-notch service. If you have any more questions or need assistance, feel free to reach out. We appreciate your trust in us!

Lana - Branch Manager

Rated 5 out of 5 stars

Professional courteous service from…

Professional courteous service from manager Helen and her colleagues. We wouldn’t go anywhere else for secure clean storage, thanks.

5 July 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Phillip

Many Thanks indeed for leaving us a lovely review! Its good to have you onboard even for a short time.
Magenta is always here to help out with short and long term storage.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Great experience storing

Great experience storing. Shah was very helpful and addressed all of my questions and concerns. Would definitely recommend for storage.

26 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Jim

Shah and the team really appreciate your 5 Star review !

Moving home can be a really stressful time so we understand you may have many questions and concerns when storing your loved items.

We are glad we could help keeping your items safe and secure with 24 hour CCTV monitoring.

Thank you for your recommendation and always here in the future if you need us.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

St Albans Team

A great experience with the St Albans Branch, very professional, safe environment especially when visiting alone knowing that there are cameras installed and staff at reception. Always responding to emails. Always helpful, would recommend to colleagues and friends. Didn't realise that storing could be so hassle free. Glad we discovered you.

25 June 2024
Unprompted review
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Reply from Magenta Self Storage

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our St Albans branch. Ensuring a professional and safe environment is our top priority, and we’re glad you felt secure with our cameras and staff presence. It’s fantastic to know that our team was responsive and helpful throughout your storage journey. We appreciate your recommendation and are delighted that we could make storing hassle-free for you. We’re glad you discovered us too!

Best regards,
RJ - Store Operations Manager

Rated 5 out of 5 stars

Excellent service

Everyone we dealt with was efficient and helpful and we would definitely recommend the Banbury unit based on our experience. Thanks everyone!

19 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hello Fiona

So glad you had such a positive experience and thank you so much for leaving us a great five star review!
It was great to have you on board and you were great to communicate with.
Always here if you need us in the future.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Banbury team

Really friendly and helpful team. Jasmine was lovely and really easy to deal with. She went through all the options and nothing was to much trouble for her.
The biggest negative issue we found was trying to hire the onsite van. The app that you need to download isn't that easy to navigate and certainly could do with being more user friendly.

15 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Chris
Many Thanks for leaving us a 5 Star review. So glad you had such a positive experience and i will pass your comments on to Jasmine who is a great asset to our small friendly team.

The Hertz van lives on site for anyone to book for hourly or longer periods. We don't have access to it but I will be sure to pass on your comments to Hertz.
Many Thanks

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Storage made easy

Storage made easy! Been storing here for about 6 months now and this place is fantastic for storage! Helen, Kerry, Jasmine and Tony are always so attentive and chatty! Nothing is ever too much trouble! And it’s so secure and price is such great value for money!

15 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hello Constance

We really are please you have found the whole storage process easy - we are always here to help with any questions you may have and have a chat as we understand moving can be a stressful time.

Thank you so much for your continued custom and our facility is very secure as you mentioned. We are covered fully with CCTV and we have individually alarmed units and an external monitoring company to keep your goods secure.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Used Magenta in Banbury for many years…

Used Magenta in Banbury for many years now. Brilliant staff, excellent facilities, safe and well maintained. Really couldn’t ask for more.

16 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Bobby

Many thanks for leaving us a fantastic 5 Star review! Its lovely to hear from a long term customer that is happy with the facility and we try to offer the best service we can at all times.

Our team are always on hand to answer any questions or help out with any requests even to put the kettle on if a drink needed!

We do have a lots of long term happy customers which we are so proud to have on board.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Great storage

Perfect storage at good price. Great location and accesibility but it was the people who really made the difference with clear explanations and assistance on the spot.

15 June 2024
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Hello Mr George

Thank you for your valued customer and it was a pleasure to have you store with us.
We are ideally situated just off Junction 11 of the M40 so glad that was a bonus for you!
Always here if you need us in the future!

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

I can highly recommend Magenta Storage

I can highly recommend Magenta Storage. Super friendly staff which was always happy to help and they also showed great flexibility in adjusting my contract when I realised that the initial booked storage was too small. Big shout out to Shah!

4 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hi Fran
Many Thanks for such a lovely review and i will be sure to pass your comments on to Shah who is a much valued member of our friendly team.

So glad we could get the right size for you and we are always here to make the move in process smooth and stress free.
Thank you for choosing Magenta Storage !

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

I had an amazing experience with the…

I had an amazing experience with the team, especially Will and Shah! They did an outstanding job showing us the different storage units available, making it easy for us to choose the perfect one for our needs. Their professionalism and attention to detail were impressive. Additionally, their quick responses to our emails made the whole process smooth and hassle-free. Highly recommend their services!

12 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hello Vanessa

So kind of you to leave a 5 Star Review! Thank you for choosing Magenta Storage Oxford for your storage needs and we look forward to welcoming you on move in.
Please feel free to pop into reception at any time if we can help or you have any questions Shah and Will will even put the kettle on for you!

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Stored with them for 18 years

Stored with them for 18 years. Everything was in good order. Now moving to Scotland, but definitely would use them again if the need arose!

11 June 2024
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Thank you for sharing your positive experience! It’s great to hear that you’ve been with us for 18 years and that everything was in good order. We appreciate your loyalty. Safe travels to Scotland, and we’d be delighted to assist you again whenever you need us!

RJ - Store Operations Manager

Rated 5 out of 5 stars

Very helpful

Very helpful. Easy access.

11 June 2024
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Hello June

Many Thanks for taking the time to leave a review, Glad we could help out and made the process as easy as possible.
Access at Oxford is 7 days a week for ease of storage.
Here for all your storage needs should you need us in the future.

Very Best Wishes
Helen Tooby
Branch Manager

Rated 5 out of 5 stars

the staff was so helpful and so lovely

the staff was so helpful and so lovely! Super easy to navigate. And it was a pleasant experience

7 June 2024
Unprompted review
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Reply from Magenta Self Storage

Hi MLE
So please you had a great experience with Magenta Storage Banbury! We try and make the process as smooth and as stress free as possible and are always here to help!
I will pass your lovely comments on to Kerry who was your advisor that day.
Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Great communication and good service

Great communication and good service. RJ was great!

1 May 2024
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Dear Valued Customer,

Thank you for your kind words! We're thrilled to hear you had a positive experience with RJ. We think RJ is pretty great too! If there's anything else we can assist you with, please don't hesitate to reach out and thank you for choosing Magenta Storage.

Kind Regards
Lana - Branch Manager

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