Setting up a storage unit with Magenta was very straightforward. The staff are very helpful and knowledgeable — Shah and Maya provided me with all the information I needed to easily set up a storage s... See more
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Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed. The layout... See more
Company replied
Big shout out to Erin at Nottingham branch for helping us move in last Saturday. We had left it way too late to book temporary storage for my daughters belongings in between rentals whilst studying... See more
Company replied
We have used a few storage units in the past and Magenta Storage in Reading has easily been the best. Nathan has been so accommodating and helpful and we cannot thank him enough. Communication has nev... See more
Company details
About Magenta Self Storage
Written by the company
Discover the Ultimate Storage Solution with Magenta Self Storage
Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.
Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.
At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.
Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.
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4.8
Excellent
226 reviews
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This company hasn't invited customers recently, so reviews may not be representative
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Excellent from day 1!
Above all else the staff of this organisation have been excellent and most helpful. We have stored many of the contents of our past home for the last six months. The storage spaces are great, with easy access and a handy lift. We must thank Ronan and the receptionists for helping in a most thoughtful and friendly way.
27 May 2024
Unprompted review
Reply from Magenta Self Storage
Thank you so much for your wonderful review! We're thrilled to hear that you've had an excellent experience with us from day one. It's great to know that our staff, particularly Ronan and our reception team, have been able to assist you in such a thoughtful and friendly manner. We're also pleased that you found our storage spaces convenient and accessible. If you need anything else, please don't hesitate to reach out. Thank you for choosing Magenta Storage St Albans!
RJ - Store Operations Manager
Easy friendly local storage that I used…
Easy friendly local storage that I used for three months. Clean and well looked after and very easy to use for a first timer. Five star rating 🌟 🌟🌟🌟🌟
26 May 2024
Unprompted review
Reply from Magenta Self Storage
We are so happy that you had such a positive experience at our Banbury store. Being a new purpose built building we try to keep on top of the cleaning and always have plenty of packaging material in store for all your needs.
Many thanks for leaving us such a lovely review and always here to help if you are new to storage!
Thank you for choosing us.
Helen Tooby
Branch Manager
Terrible customer service!!
I called Magenta to book a storage unit, specifically requesting a ground level unit. The request was emphasized during our conversation, and I was assured by the representative that my needs would be taken care of. However upon receiving the access information for the unit, I discovered that my request for a ground level unit had been completely overlooked. Instead, I was assigned a unit on an upper floor. This oversight incurred me an additional lift fee of £150 to my moving company! To my disappointment, Magenta refused to reimburse me for this despite it is a result of their mistake. I tried to follow up via the various customer service/support email addresses listed on their company but so far, zero response, totally unresponsive. Terrible service. Once they get your money they disappear
12 July 2023
Unprompted review
Reply from Magenta Self Storage
Dear Valued Customer,
Thank you for being a customer of Magenta since October 2023 and we sincerely apologize for the inconvenience you encountered during your move-in process. Upon learning of your preference for a ground level unit, we promptly reserved one for you. However, we regret that we did not receive further communication from you regarding the reservation.
We want to address your concerns regarding the additional charges you mentioned. We were not made aware of any extra costs incurred until now, and we apologize for any confusion this may have caused. Our aim is to provide transparent and fair service to all our customers.
Your feedback is crucial to us, and we're committed to resolving any outstanding issues. Please contact us at 01727 840999 or via email at st.albans@magentastorage.co.uk so we can discuss this matter further and find a satisfactory solution.
Thank you for bringing this to our attention. We value your business and hope to have the opportunity to make things right.
Warm Regards
Lana - Branch Manager
Great customer service
Great customer service from the front desk well done
24 May 2024
Unprompted review
Reply from Magenta Self Storage
Thank you so much for taking the time to leave such a wonderful review. We’re thrilled to hear that you had a great experience with our front desk team. Your kind words mean a lot to us and we’ll be sure to pass along your compliments to the team.
RJ - Store Operations Manager
Brilliant staff Shah and Will
Brilliant staff Shah and Will, very helpful and I will be using this facility again
14 May 2024
Unprompted review
Reply from Magenta Self Storage
Hi DK
We really appreciate the time taken to leave us a 5 star review!
Our brilliant team are always here to answer any questions you may have regarding storage and to help in anyway we can.
So glad storing with us was such a positive experience.
Helen Tooby
Branch Manager
Very friendly and efficient staff
Very friendly and efficient staff. Clean dry storage reasonable prices all round excellent experience.
13 May 2024
Unprompted review
Reply from Magenta Self Storage
Hi Michael
Many thanks for your custom during the last year and for leaving us a lovely review.
The whole team wish you well with your new adventure moving abroad and will be here is ever needed in the future.
Very Best Wishes
Helen Tooby
Branch Manager
I found the open clear presentation of…
I found the open clear presentation of services with trained employees and willing management to look after our business needs of secure storage and protection of our business assets during our office move a great experience. The Staff are most helpful and considerate and very professional. I would recommend the services in St Albans, for many reasons.
20 March 2024
Unprompted review
Reply from Magenta Self Storage
We're thrilled to hear about your positive experience with our storage services in St Albans! Providing clear and transparent services with a dedicated team is always our goal, especially during office moves where the protection of business assets is crucial. It's fantastic to know that our staff were helpful, considerate, and professional throughout your experience. Thank you for recommending our services—we truly appreciate it!
RJ - Store Operations Manager
Super friendly storage facilities
If you're thinking about storing here...DO!
I've pretty much used all the main storage places in Reading and I can safely say this is one of the best, if not THE best.
Nathan and his team made the whole experience so easy, and they're friendly demeanour means I actually go to say hello and have a chat when I'm there.
Facilities are nice and clean, units too. Easy access, plenty of parking, and all the security bells and whistles you could want.
Wouldn't go anywhere else from now on!
2 April 2024
Unprompted review
Reply from Magenta Self Storage
Hi Chris,
Thank you for taking the time to leave me and my team a glowing positive reference. You are a pleasure to have as a customer.
I will pass your amazing feedback on to the team.
Have a wonderful BH weekend.
N.Creed
Branch Manager
Friendly and very professional
Friendly, helpful and very professional staff. Gave me a decent discount on an already good price for the unit I rented out also had access all hours. Every time I have contacted them I get a reply within an hour or so.
Lovely clean place, well insulated and the loo's there are always well maintained.
22 December 2023
Unprompted review
Reply from Magenta Self Storage
Thankyou for your feedback and kind/positive words on the team here and the facility. I will of course pass your feedback on and if there is anything we can help with further please do not hesitate to get in contact.
N Creed
Branch Manager
Storage at Magenta Banbury
Really pleased with the storage facility at Magenta in Banbury, used for a couple of months to store kitchen units - employees were excellent, very efficient and helpful and well priced. Definitely recommend
29 April 2024
Unprompted review
Reply from Magenta Self Storage
Hi Christine
Many Thanks for the lovely review and so glad we could provide a secure safe storage solution for your kitchen.
Hope your kitchen is now in situ and you are able to enjoy it!
Always here if you need us in the future for any further renovations.
Helen Tooby
Branch Manager
Friendly staff- always fast at coming…
Friendly staff- always fast at coming back to me if I had a question and explained the process so quickly- thanks in particular to Jasmine who I had most contact with.
Efficient process and clear as to how billing works etc
If I ever need to utilise self storage again, I’ll return to Magenta
25 April 2024
Unprompted review
Reply from Magenta Self Storage
Hi Sophie
We really appreciate your lovely 5 Star Review!
Jasmine has become a much valued member of our team and is always here with a smile and a helping hand.
Good luck with all your future plans and it would be great to welcome you back if you ever need a straight forward storage solution.
Helen Tooby
Branch Manager
Returning customer
Returning customer, extremely useful storage facility, well placed in the city for easy access both to the storage unit and nearby recycling centre (time for a sort out!) Fabulous customer service, Ronan took time to answer all my questions and give me a tour of the different sizes of unit to help me make a decision, as well as providing information about local services which may assist with an upcoming move. All sorted in less than 24 hours, uncomplicated, very happy, highly recommend.
22 April 2024
Unprompted review
Reply from Magenta Self Storage
Thank you for taking the time to share your experience! It’s wonderful to hear that you found our storage facility extremely useful and conveniently located. Ronan’s attentive customer service, including the personalized tour and helpful information, clearly made a positive impact. We’re thrilled that everything was sorted out swiftly and without complications. Your recommendation means a lot to us! If you have any further questions or need assistance, feel free to reach out.
RJ - Store Operations Manager
amazing storage
RJ And Josh were so helpful with my move and storage the customer service was amazing. If I ever need storage again I’ll be using magenta!
16 April 2024
Unprompted review
Reply from Magenta Self Storage
Thank you for sharing your experience! RJ and Josh are thrilled to hear your kind words. We're glad we could make your move and storage experience seamless. We'll be here for you whenever you need us again!
Lana - Manager
House contents storage
We used Magenta in Banbury to store our house move for a few months, that turned into just over two years! Kerry, Helen and Jasmine have been wonderful, very helpful and a delight to deal with during the whole time. We had several changes to our requirements that they sorted with ease, making a difficult time a lot easier for us.
I would recommend to anyone without hesitation.
10 April 2024
Unprompted review
Reply from Magenta Self Storage
Hi Jon
We really appreciate your kind words and lovely review!
Glad we could help out with all your storage needs and you were able to transfer units with ease when needed.
Thank you for your valued custom over the years and good luck with all future plans.
Helen Tooby
Branch Manager
Excellent service by all staff
5 April 2024
Unprompted review
Reply from Magenta Self Storage
Thank you for you kind words! we're delighted to hear that you had an excellent experience with our staff. We strive to provided top-notch service to all our customers. If you need assistance in the future, feel free to reach out.
RJ - Store Operations Manager
Great company always available to help…
Great company always available to help and make moving in and out a pleasure thak you to josh and rj
2 April 2024
Unprompted review
Reply from Magenta Self Storage
Thank you for your kind words! We're thrilled to hear that Josh and RJ provided excellent service to make your moving experience go smoothly. We appreciate your feedback and look forward to assisting you again in the future if needed.
LM - Store Manager
V good customer service
V good customer service, excellent facilities and all round great user experience.
1 April 2024
Unprompted review
Reply from Magenta Self Storage
Hi Greg,
Thank you for the positive feedback! We are delighted to hear you enjoyed our customer service and facilities. We strive to provide a great customer experience at all times. Thank you for choosing Magenta Storage. It means a great deal to us.
Kind Regards
Lana - Branch Manager
It was easy and great service
It was easy and great service! Will was wonderful and I will surely ask again for him.
30 March 2024
Unprompted review
Reply from Magenta Self Storage
Hi Emanuele
Many thanks for your five star review. We try and make the process as easy and uncomplicated as we can in store.
I will pass your comments on to Will and is always there with a welcoming smile.
Many thanks for your custom and hope your stay with us was a pleasant one.
Helen Tooby
Branch Manager
Great service - fully recommend.
Ronan was particularly helpful in getting everything set up and providing access. Great service - fully recommend.
28 March 2024
Unprompted review
Reply from Magenta Self Storage
Thank you for your wonderful review! We're thrilled to hear that Ronan provided exceptional assistance in getting everything set up for you. We strive to deliver great service to all our customers, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We truly appreciate your recommendation!
RJ - Store Operations Manager
Lovely and cheerful
Staff exceptionally helpful and kind, especially Will. Made the process incredibly easy and didn’t hesitate to assist with any queries I had.
28 March 2024
Unprompted review
Reply from Magenta Self Storage
Hi Kasia
Many thanks for taking the time to leave Will a lovely 5 star review!
We are always here to help in any way we can during what can be a stressful time moving house.
Feel free to pop in if you have any further questions.
Helen Tooby
Branch Manager
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