Mageplaza Reviews 

694
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I use Mageplaza extension for quite some time. I like them because Mageplaza can guarantee compatibility. Four out of five work out of the box. For the other customization is done by them at no extra... See more

Rated 5 out of 5 stars

Mageplaza has been a true lifesaver for our Magento store. We were facing a critical issue with our Tag Manager extension, and their team swiftly came to the rescue. Their assistance was invaluable, a... See more

Rated 5 out of 5 stars

First, they offer SMTP module for free which is a recommendation for all of our clients. Second, after I've encountered the issue with module install, they've responded swiftly to my request, in the... See more

Company details

  1. Ecommerce solution provider

Written by the company

For online merchants and developers seeking high-quality extensions for their Magento 2 stores, Mageplaza offers a wide range of the most feature-rich modules. Mageplaza is an ecosystem of over 230 extensions highly compatible with the latest versions of Magento 2 (Adobe Commerce). All Mageplaza extensions come with responsive, secure, and personalized technical support which has been recognized by over 100,000 customers for over 8 years. We set ourself apart from other extension developers with our intense focus on product features, innovation, and dedication in technical support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

694 reviews

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4.7

All reviews

(694)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Sonny helped point us in the right direction to get our store exactly as we'd like it.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

PDF invoice extension Magento 2

I was looking for a PDF invoice extension for Magento 2, and Mageplaza has the best one after a very long research, after paying for it I wasn't disappointed at all, the only downside is you have to pay for updates after one year, which after thinking about it I think it's fair to keep maintaining the extension and pay for their expenses.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Support Experience with Mageplaza

I reached out to their support team, the communication was prompt and professional. I submitted a ticket detailing my issue, and within a matter of hours, I received a thoughtful and detailed response. What set Mageplaza apart was the evident expertise of their support staff.

My experience with Mageplaza customer support was outstanding. Their prompt, knowledgeable, and personalized assistance not only resolved my immediate concern but also left a lasting positive impression. I wholeheartedly recommend Mageplaza to anyone seeking not only a reliable extension but also exceptional customer support. It's evident that they prioritize customer satisfaction, and that makes all the difference in the world of Magento extensions.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Technical support just walked away from…

Technical support just walked away from an issue using Sage Pay where money was being taken and no orders created - causing £1000's worth of errors. Support just offered a discount on the next purchase and walked away saying they dont know. We are now actively moving all extension usage away from Magepplaza with all our client sites.

5 July 2023
Unprompted review
Mageplaza logo

Reply from Mageplaza

Dear David,

I hope this message finds you well. I wanted to reach out to you regarding the recent negative experience you had with Mageplaza and the Sagepay module situation. First and foremost, we sincerely apologize for any inconvenience this may have caused.

Due to the issue occurring on the live payment site, we were unable to conduct a test with our card. As you mentioned, the problem proved elusive to reproduction; it manifested a few times with only some customers, and their experiences were not documented here. Identifying and addressing the problem is crucial for resolution, but both of us encountered challenges in replicating the issue.

In light of the situation, we want to take responsibility for any inconvenience you've faced. As a gesture of goodwill, I asked my manager to join and work directly with you. If you do not agree, we would like to offer you a 100% refund in the form of store credit to your account with no expiration date. We understand the importance of the module for your business, and we deeply regret any disruption it may have caused.

Your satisfaction is our top priority, and we are committed to resolving this matter promptly. Please share your thoughts and moving forward, you will be given high-priority status with us, and we are dedicated to providing you with the best possible service.

If there are any additional concerns or if you require further assistance, please don't hesitate to reach out. We appreciate your understanding and look forward to the opportunity to make amends.

Thank you for your continued trust in Mageplaza.

Rated 5 out of 5 stars

Great Support team

Mageplaza support team was very kind to go the extra mile to make sure our issue the extension conflict was resolved. I'm very happy with the support, and now everything is working as expected.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

I am Very Lucky that i find avada apps…

I am Very Lucky that i find avada apps because their support team is soo perfect and the apps are soo amazing i have almost used every app of avada and i loved them i highly appreciated them that thy are such good apps in free and some are paid i have great experience with them and i am sure that they will keep updating and upgrading the apps much more and more better Thank You

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Good service!

Leon is a very suppostive manager, helped to resolve the issue with extension in a timely manner and was always responsive.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Extensions, chat and quality support

We have several MagePlaza extensions installed and are very happy with how they work. The MagePlaza chat is always very responsive, even in several languages. Support is active and responds on time. We are satisfied with the service and recommend MagePlaza extensions.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Replied in time and helped us

Replied in the working hours and provided information that helped us. We had issue with Admin config for AdminPermissions module, the info provided by Mageplaza Support helped us solving the case.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service - Thank You for team Mageplaza!

I just wanted to take a moment to express my utmost appreciation for the exceptional customer service I have received from your team. The prompt and professional manner in which you handled my recent issue truly helped me.

Your quick response helped me resolve the problem swiftly and also appreciate the commitment you have towards providing top-notch support. It is this level of customer service that sets Mageplaza apart from other extension providers.

Once again, thank you for your outstanding support. Keep up the fantastic work!

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Goof value for money

I use Mageplaza extension for quite some time. I like them because Mageplaza can guarantee compatibility. Four out of five work out of the box. For the other customization is done by them at no extra charge.
Sometimes it can take a while before a ticket has been solved, but they always fixed any issue. I recommend their extensions.

6 October 2023
Unprompted review

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