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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their efficiency and willingness to go above and beyond. The customer service is frequently described as excellent, with many people appreciating the quick response times and the team's ability to provide real solutions. Consumers are also very satisfied with the products and services, noting their reliability and quality. However, some people were dissatisfied with the customer service, mentioning slow communication and disorganization. A few other people also felt that the product they received was barely working or that support could take longer to respond.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Response time

People report positive experiences with response times. Customers frequently praise the support team for... See more

Product

Consumers find Magezon's products to be positive. Many reviewers praise the modules as well-built, reliable,... See more

Service

Customers had positive experiences with service. Many reviewers praised the clear communication, impressive... See more

Based on these reviews

Rated 5 out of 5 stars

We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... See more

Company replied

Rated 5 out of 5 stars

John from Magezon is not only a very experienced developer, but also the most patient person I've worked with in the constructing of my new website. He gladly accepted many modification requests along... See more

Company replied

Rated 5 out of 5 stars

We've used several of Magezon's modules over the years and all have worked flawlessly. What's more is that whenever they haven't (always due to "pilot error") they've super responsive and helpful wit... See more

Company replied

Rated 5 out of 5 stars

Every interaction has been professional, patient, and helpful. They don’t just send generic replies, they actually understand the problem and provide real solutions within a few minutes. I used mor... See more

Company replied


Company details

  1. Computer Software Shop

Written by the company

Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Magento Extension Company

We have used Magezon's extensions in our Magento implementations for years and they have always been fantastic and easy for users to get a grip with.

Would highly recommend to others.

6 June 2022
Unprompted review
Rated 5 out of 5 stars

Successful partnership with Magezon

The high-quality Magento extensions help us with an easy way to get the best out of Magento 2. As a partner, we appreciate the inspiring products and the dedicated support. We feel that we are valued and we are already looking forward to the next feature-rich modules of Magezon.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

Your shop wil miss orders because it will break due badly written HTML/CSS and you will not get your money back

Please never buy an extension from Magezon.com.
I'm a developer and have been working with some of the modules they offer for a few years now. Their Page Builder and Ninja Menus module wil break your layout on multiple devices/vieports and are bad for SEO because the CSS and HTML is very bad. Your webshop will miss orders due to these problems and they will never give you your money back.

We were looking for a mega menu extension that would meet our requirements. We asked if Magezon could offer a free testing extension and they could not, but they mentioned that they offer a 30 day money back. The support worker even consulted Michael (The owner of the company) After buying the extension we implemented the extension in our dev environment and found out that is has multiple cross browser bugs and responsive issues. For us it would take to much time and budget to fix the issues and even pointing out the issues would take to long, so we decided to ask for our money back. Magezon replied and pointed it out to me that they will not offer a refund according to their refund policy. I've been having a long confersation with Magezon and even have a copy of the chatlog that they sent me their selves in what they can read that they suggested me to buy the extension and have a 30 day money back. This is an exact copy of their reply before I purchased the module: Hi Marten, I checked with Michael about this. Sorry that we can't offer you a free trial for Ninja Menus. You can check the Ninja Menus on our demo. Also we offer you 90-day support and 30-day money back. They never mentioned that they could not offer us our money back in our specific case that they where aware of.

Reply at Magezon comment below:
I wrote this review before the refund was done. Thanks for refunding, but I am seriously very disapointed and frustrated that it took me several emails and more than an hour to get the refund. You had the chance to refund immediately after my first request. This tells us that appart from the poor quality that the service is very bad also.

7 December 2021
Unprompted review
Magezon logo

Reply from Magezon

Hi Marten de Haan,
Firstly, I apologize for your poor experience with our extension. This is not what our team strives for, and we're in the process of updating the extension in order to improve its functions as well as performance.
I think there has been some miscommunication, and I would like the opportunity to clear things up! When you posted the refund request on 13th December, you had been refunded in full instantly on that day. If you don't mind, can you please recheck it?
We hope you find a product that meets your needs, and we'll try to do better in the future. Thank you!

Rated 5 out of 5 stars

Magezon is a trusted partner

Magezon is a trusted partner for extensions. We've used several of their extensions in our clients sites. We are very satisfied with their extensions and their support

8 February 2021
Unprompted review
Rated 1 out of 5 stars

Beware this company.

Blue Form Builder is badly written Magento 2 extension, contains many bugs (I say as a magento developer) does not work as the seller claims. Import form is very important functionality in my case, unfortunately it does not works as seller described. Support responds for a very long time, I've been waited for 20 days for a resolving to my issue. After that period I wanted to refund regarding to money back period. The seller refuses to refund, said that I did not give him enough time to solve the issue.

Also keep in mind that all product reviews on the official website are fake. I wrote a product review, but seller didn't post it.

If you don't want to spend your time and money beware this company. I don't recommend this company.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Magezon Builder Applications a great tool for any Magento site

Magezon Builder Applications are a great tool for any Magento site.
They have been a great help to accelerate development and design of our web application.
A must have for any Magento developer.
Also the support is fast, professional and extremely helpful.
I can only highly recommend them!

21 April 2020
Unprompted review
Magezon logo

Reply from Magezon

Thanks so much for trusting and being with us after all this time. We promise to work harder and provide better Magento extensions & solutions <3

Rated 5 out of 5 stars

I was banging my head coding and…

I was banging my head coding and recoding until I thought, there has to be an easier way to build a beautiful Page. I did a lot of research as I required a Premium Product to create a great User experience.
I finally decided to try Magezon Page Builder and I am so glad I did. Their support is first class and so is their product. Thank you for your assistance and a great product! Keep up the good work. Regards David

16 April 2020
Unprompted review
Magezon logo

Reply from Magezon

Thanks so much for believing and standing by our side after all this time <3
In the next future, we will work harder to provide more better Magento extensions.

Rated 5 out of 5 stars

Nice company and great support!

Nice company and you get full en fast support. For our website we use Page Builder, Product Builder, Blue Forms builder, Header & Footer Builder. The theme is porto and it works great with this combination. Friendly people and fast respons.

14 February 2020
Unprompted review
Magezon logo

Reply from Magezon

Thanks so much for trusting and being with us after all this time. We promise to work harder and provide better Magento extensions & solutions <3

Rated 5 out of 5 stars

I cannot recommend Magezon highly…

I cannot recommend Magezon highly enough. We're using their extensions for our Magento 2 site. Instead of spending days or weeks trying to develop CMS or product pages the traditional way we can have them online in minutes. The frontend development process has changed to an experience that is very close to Wordpress development with the various page builders.

We are using their Page Builder, Product Builder, Blue Forms builder, Header & Footer Builder, and Ninja Menu products along with a few plugins. We've also had some custom development done by them a few times now. That experience was great. They really go out of their way to make sure they deliver what you expected.

If I listed my favorite companies to work with over the last 30 years in IT, they would be near the top.

14 February 2020
Unprompted review
Magezon logo

Reply from Magezon

Thanks so much for believing and standing by our side after all this time <3
In the next future, we will work harder to provide more better Magento extensions.

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