Magic Story Reviews 205

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the sturdy construction, vibrant colors, and beautiful artwork. Many people appreciate the personalized characters, noting how accurately they resemble the children, making the stories more engaging and special. The user experience is frequently described as seamless, from easy sign-up and photo uploads to clear progress tracking. However, some customers experienced issues with their orders, including delayed deliveries or books not arriving as expected. A few people also mentioned receiving incorrect books or duplicates, leading to frustration. Additionally, some reviewers were not happy with the subscription model, preferring the option to purchase individual books rather than being tied to a recurring service.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the high quality of the books, noting... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the books as beautifully designed,... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers praise the ease of use for... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising quick delivery,... See more

Subscription

Customers consistently note ambiguous experiences with subscription. While some reviewers express... See more

Based on these reviews

Rated 4 out of 5 stars

I absolutely love this book and how it was made to include a character that looks like my son. The one thing I would change is the strange uncommon words in a children’s book. Though I can appreciate... See more

Company replied

Rated 5 out of 5 stars

book was excellent quality hard cover. character images looked exactly like the pictures. stories were very well write with valuable life lessons about growing up as a kid. Highly recommended, w... See more

Company replied

Rated 5 out of 5 stars

I order a new book every month from Magic Story for my 4 yo granddaughter. She gets so excited when it comes in the mail and we have to read it right away. I like how the books discuss so many differ... See more

Company replied

Rated 5 out of 5 stars

Easy to follow instructions that guide you from start to finish. Allows you to select different photos and preview the images and then decide or save them all. Looking forward to see how my granddaugh... See more

Company replied


Company details

  1. Childrens Book Shop
  2. Book Publisher

Written by the company

Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Y'all made it so easy to put a smile on…

Y'all made it so easy to put a smile on my grandsons face. He is going to be so excited when he sees it for Christmas.

16 December 2025
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Reply from Magic Story

Anthony, we can't wait for him to see it on Christmas morning! Thank you for trusting us to be part of that special moment. We hope it brings him so much joy!
Thanks for sharing the magic!
The Magic Story Team

Rated 5 out of 5 stars

Tennis with a T Rex

I love the avatar of my niece and the beautiful Color and pictures on the pages

16 December 2025
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Reply from Magic Story

Christine, we're so glad the avatar captured her perfectly! The illustrations are one of our favorite parts too - we hope she loves seeing herself in the story!
Adventure awaits!
The Magic Story Team

Rated 5 out of 5 stars

Great gift!

These are masterpieces that will be treasured through time. Sharing a lesson while being relatable; perfect, unique gift!

30 November 2025
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Reply from Magic Story

Kelly, thank you so much for this!
We love that you see these as keepsakes - that's exactly what we hope they become for families. We're so grateful you're sharing them with the kids in your life!

Thanks for being part of the Magic Story family!
The Magic Story Team

Rated 5 out of 5 stars

Our second book from Magic Story

Our second book from Magic Story. It looks great. Its gonna be a Christmas gift but I'm sure my son will love it. He asked for it since he loved his first one so much.

15 December 2025
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Reply from Magic Story

Shannon, we love hearing that he asked for another one!
That's the best compliment we could get. We hope Christmas morning is magical when he sees it!
Can't wait to hear what he thinks!
The Magic Story Team

Rated 5 out of 5 stars

Excellent all around

First, the quality of the book is awesome. Professional, colorful and bound well. Second, the ordering process was quick and efficient. 3rd, the turnaround was as advertised. Overall, Magic Story produces a great book.

18 November 2025
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Reply from Magic Story

Scott, thank you so much for the detailed feedback! We're thrilled everything from ordering to delivery to the final product met your expectations. We really appreciate you taking the time to share your experience!
All the best,
The Magic Story Team

Rated 5 out of 5 stars

Great quality, Beautiful book

Picture uploading was easy to do and book was of amazing quality! I highly recommend this company!

18 November 2025
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Reply from Magic Story

Diann, thank you so much! We're thrilled the process was smooth and that you're happy with how the book turned out. We really appreciate the recommendation!
We're so grateful you're here!
The Magic Story Team

Rated 3 out of 5 stars

I wish the character was a better match…

I wish the character was a better match to the child.

17 November 2025
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Reply from Magic Story

Kathy, thank you for sharing this — it's really valuable feedback. Getting the character to look just right is so important to us, and we're always working to improve our customization options. We'd love to learn more about what could have been better. Please reach out at hello@magicstory.com and we'd be happy to help make it a closer match. 💛

Rated 5 out of 5 stars

The storyline was great my…

The storyline was great my granddaughter loved seeing herself in the book

17 November 2025
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Reply from Magic Story

Jacqueline, this makes our day! ❤️

There's nothing quite like watching a child's face light up when they see themselves as the hero of their own story. Thank you for sharing that magical moment with your granddaughter – and thank you for being the kind of grandparent who creates these special memories.

We're so glad she loved it!
The Magic Story Team

Rated 5 out of 5 stars

These books are amazing

These books are amazing. My granddaughter loves them.

10 December 2025
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Reply from Magic Story

Norma, thank you so much! ❤️

Grandparents like you who give gifts that create lasting memories are the absolute best.

We're thrilled your granddaughter loves her books!

All The Best!
The Magic Story Team

Rated 5 out of 5 stars

These books are absolutely beautiful

These books are absolutely beautiful. I cannot wait to gift them!!

17 November 2025
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Reply from Magic Story

Grace, we can't wait either! ❤️

There's something magical about knowing these books are going to make someone's face absolutely light up.

Thank you for choosing Magic Story to create that moment!
The Magic Story Team

Rated 3 out of 5 stars

Ability to download

Ability to download
I would like the ability to download the books and not have to use the app. I would like to share the books I am doing with others but don't like having to sign into the app on their devices for them to see it. A simple download would suffice

16 November 2025
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Reply from Magic Story

Thank you for your feedback. We are actively working on the sharing options for our app and these features will be live soon. We're happy to know you enjoyed the physical books and we look forward to improving the entire app experience.

Rated 5 out of 5 stars

Great company

Great company! My daughter and step daughter love their books. Thank you!

9 December 2025
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Reply from Magic Story

Robert, thank you so much! ❤️

Two happy readers? That's exactly what we love to hear. Thank you for choosing Magic Story for both your daughter and stepdaughter – we're honored to be part of their story!

Warm Regards,
The Magic Story Team

Rated 5 out of 5 stars

Wonderful

I bought these books for my Great Grand Daughter. They are beautiful. I just look forward seeing the next ones

9 December 2025
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Reply from Magic Story

Barbara, how special that you're creating these for your great-granddaughter!

Four generations of love going into these books - that's something truly beautiful. We're honored to be part of that legacy you're building with her.

We'll be here whenever you're ready for the next ones. Thank you for being such a thoughtful great-grandmother!

Warmly,
The Magic Story Team

Rated 5 out of 5 stars

This custom book helps by daughter…

This custom book helps by daughter learn about emotions but because it’s her face she’s even more motivated to read it over and over again. She loves this book!!

9 December 2025
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Reply from Magic Story

Lauren, THIS is what it's all about!

You've hit on something so important - kids can learn about emotions from any book, but when THEY'RE the one navigating those feelings in the story? Suddenly it clicks differently. The fact that she wants to read it over and over means it's not just educational, it's actually connecting with her.

That repetition is golden, by the way. Every time she reads it, those lessons about emotions are sinking in deeper.

Thank you for sharing this - it makes everything we do worthwhile!
The Magic Story Team

Rated 5 out of 5 stars

Great Gift Idea For A Kid

It's an easy, Ai way to make a kid smile

4 December 2025
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Reply from Magic Story

Easy + makes kids smile = exactly what we're going for.

Sometimes the best reviews are the simple ones.🙂

Thanks for this E!

Sincerely,
The Magic Story Team

Rated 5 out of 5 stars

AMAZING!

These books are absolutely AMAZING!! And the character looks just like my grandson! They even got the facial expressions spot on! I cant wait to make a full collection of these books for him. Someday he will be able to read them to HIS children and that makes me SMILE!

9 December 2025
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Reply from Magic Story

Melinda, this absolutely made our day! 💛

There's something so special about creating a book where the character truly LOOKS like your grandson - right down to those facial expressions that make him uniquely him. We pour so much care into getting those details just right, so hearing that we nailed it means the world to us.

And the thought of him reading these same books to his own children someday? Now you've got US smiling! That's exactly the kind of magical legacy we dream about when we create these stories - books that become treasured keepsakes passed down through generations.

Thank you for trusting us to be part of your family's story. We can't wait to help you build that collection for him!

With gratitude,
The Magic Story Team

Rated 5 out of 5 stars

We absolutely love these books and most…

We absolutely love these books and most importantly, our son Michael who is ASD/ADHD/PDA loves his books starring himself. Also, great lessons and topics.

10 November 2025
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Reply from Magic Story

Thank you so much for sharing this with us Phill! Hearing that Michael loves seeing himself as the hero of his own stories truly means everything to our team.

We know that finding books that resonate with kids who experience the world differently can be challenging, and we're honored that our stories have connected with Michael. Seeing yourself reflected as capable, brave, and heroic in a book? That's powerful for ANY child, and we're so glad these adventures are working for your family.

Thank you for trusting us to be part of Michael's reading journey. We're cheering him on every step of the way!

With appreciation,
The Magic Story Team

Rated 5 out of 5 stars

Brought such Joy

It was easy to set up. It gave a me such joy and a smile to see my granddaughter as an Avatar. The book also has a great message about emotions.

29 November 2025
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Reply from Magic Story

Cammie, we LOVE this!

That moment when you first see your granddaughter as the avatar - there's something truly magical about it, isn't there? We're so glad the setup was smooth and easy, because we want you spending time smiling at those pages, not wrestling with technology!

And yes - helping kids understand and navigate their emotions is so important. We're honored these stories can be both joyful AND meaningful for your family.

Thank you for sharing this with us. Your joy made our day!

With gratitude,
The Magic Story Team

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