Our new Magi mix arrived, it worked fine bu then it just stopped working. I contacted the Support team and they sent through some helpful trouble shooting information and videos. Very helpful and th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... See more
Company replied
Send an email last week stating that my magimix processor not working. Jenny from magimix send an email back to me asking for more details. Communication was really good, and I sent my broken parts to... See more
Company replied
Have just bought a Magimix blender after using a Vitamix for 14 years. I took a while to decide as many reviews between the two brands preferred Vitamix. But the cost differential eventually made up m... See more
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Company details
Written by the company
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Contact info
19 Bridge St, GU7 1HY, Godalming, United Kingdom
- support@magimixuk.zendesk.com
- magimix.co.uk
4.1
Great
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
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Superb Customer Service
I had to change bowls and blades on my Magimix. I accidentally ordered the incorrect bit on which to fit a small bowl. This was immediately replaced and I returned the incorrect part. But when returning it, I accidentally included a small computer connection for my mouse. They spotted it and returned it to me--by recorded delivery! Above and beyond the usual Costumer Service! Thank you.
15 March 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for taking the time to share your experience with us on Trustpilot. We truly appreciate your kind words and are thrilled to hear that our Customer Care Team surpassed your expectations.
If you ever need assistance in the future, please do contact us.
My Magimix Blender Power 5XL had a fault
My Magimix Blender Power 5XL had a fault after I year of use. I contacted Customer Support who were very helpful. I sent my blender to the service centre who diagnosed the fault and replaced the motor with a brand new one under the 30 year guarantee. No fuss, no quibble just a brilliant service and now I have my awesome Power Blender back in action. Amazing customer service and warranty.
3 March 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your wonderful review. We are truly delighted we could surpass your expectations and provide you with a product you can be proud of.
If you require any assistance in the future, please feel free to contact us again.
Excellent customer service
I bought a blender as a gift and after a short period it appeared to develop a fault. As the purchaser I contacted customer service who suggested what the issue was likely to be, but confirmed that the item could be returned for inspection by an engineer. However the fault didn’t appear again when used subsequently, the customer service advisor has been very supportive and made it clear that they will arrange a return of the blender for repair if necessary in the future. It’s very refreshing to be able to have direct contact with a person and not a chat bot. Thank you.
18 January 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your positive feedback!
We're delighted to hear that our customer service team provided excellent support in addressing the issue with your blender. We appreciate your acknowledgment of our personalized and human-centered approach. If any concerns arise in the future, we're committed to assisting you promptly.
Thank you for choosing our product, and we look forward to serving you again.
Would not recommend - clunky, not fit for purpose, difficult to wash and store
Sadly this product is not fit for purpose or in my opinion, as advertised. I have struggled to make smoothies with it (even using the smoothie device it just goes everywhere and you are left with a bitty blended mess). Same for veloute.
The smaller bowl that you put inside the bigger bowl leaks whatever you are blending in to the big bowl so you have to wash them both, even if only using one.
It is very clunky, difficult to wash and takes up a lot of storage space.
6 January 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review.
I was sorry to read you've experienced some difficulties using your food processor.
The mini bowl is for making small amounts of mayonnaise and other sauces. Any spillage would signify a need to use the larger bowl going forward.
All the bowls are dishwasher safe and store inside of each other to help on storage space.
if you require any assistance with your food processor, please do contact the Customer Service department via the red support button on the Magimix website. They will be more than happy to help you get the best from your product.
Full of plastic and poorly thought our processes
Avoid buy anything from Magimix if you can, the key components are plastic they are not eco friendly and the locks etc break easily. For the smaller jars you need to insert all three jars into the machine. The worst thing is that you get charged to return it, £27 to be exact. Avoid Avoid Avoid
30 November 2023
Unprompted review
Reply from Magimix (UK) Ltd
We appreciate you taking the time to share your experience with the Magimix Food Processor, and I would like to sincerely apologise for any inconvenience you’ve encountered. Your feedback is essential to us as we continuously strive to improve our products and service.
I was sorry to read about the challenges you’ve faced with the plastic components and the lock on your Magimix. The food processors are designed to last, and this is represented and supported by the 30-year motor guarantee. We are unsure why your bowl has broken, but please do contact the Customer Support Team via the red support button on the website as they can investigate in full.
It’s worth knowing the midi bowl does not need to be in situ when using the mini bowl, and the bowls stack inside each other for storage purposes only.
Regarding the return processor and associated costs, I apologise for any frustration caused. We understand that returning a product should be a straightforward process. Your experience does not align with our standards, and we will investigate this matter to ensure a smoother and more customer friendly returns process is provided in the future.
Once again, I apologise for any inconvenience caused, and we appreciate your valuable feedback.
Awesome customer service
We have a few magimix items, we use the blender every day for making nut milk, and it’s a fantastic item!
We also have the food processor while unfortunately after a couple of uses the motor broke! However on emailing customer services (which replied very quick) we were asked to send the unit back so it could be tested. On sending it back we assumed it would take a few days if not a week, BUT the next afternoon we received an email to say the engineers report confirmed the motor had failed, a new one had been put in and it would be sent out…the next morning there it was on the door step. Outstanding, amazing customer service and actual people on the other end of the email
Not automated…. Bonus!
Thanks magimix will continue to purchase you items, may be a little extra to pay but without a doubt you get why you pay for.
7 December 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you so much for taking the time to share your experience. We're thrilled to hear you have several Magimix products and use them daily.
We sincerely apologise for inconvenience of your food processor requiring attention by an engineer, but we are delighted that our Customer Service team could swiftly address the issue.
Again, thank you for your wonderful review and please feel free to contact us again the future, should you require any further assistance.
We have the magimix gelato expert ice…
We have the magimix gelato expert ice cream machine and have to say it’s really easy to use also make wonderful ice cream really quick. I would highly recommend this.
29 November 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your positive experience with our Magimix Gelato Expert Ice Cream Machine.
Recommendations like yours mean the world to us, and we truly appreciate your support.
Here's to many more delicious batches of homemade ice cream.
What a pleasant surprise
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with my 4200 had been diagnosed and a replacement part identified, bought and delivery sorted. I'd buy any product supplied by these people, confident of a professional and human response should anything need follow up.
17 October 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your feedback concerning the Spare Parts company BBS Ltd.
We are glad you received an exception and professional customer service experience.
Customer service calling me STUPID
Customer service calling me STUPID
The product is ok. I think I have been unlucky with my unit and had to sen it to repair twice.
I would not buy the product again to avoid their poor customer service.
See below copy of part of the email received from their customer team calling me stupid.
Customer Care (Magimix UK)
13 Sept 2023, 11:03 BST
“No probs, it really is stupid to keep coming in to us on new tickets, it just makes everything more complicated.”
The apology response I received to this emailing even more alarming.
(Magimix UK)
14 Sept 2023, 13:49 BST
“I hope this email finds you well. I would like to extend my sincerest apologies for the email you received earlier, which contained content not intended for your eyes.”
Which means it’s ok and seems to be the norm within the customer care team to call their clients stupid.
Date of experience: 13 September 2023
13 September 2023
Unprompted review
Exceptional Customer Service
Many thanks for the prompt and efficient response to my query.
I have always felt that Magimix was a very good brand and this action reinforces that view .
Rest assured that I will look to buy Magimix products in future and recommend the brand to friends and family.
From the date of my query to receiving back a repaired product less than two weeks.
5 September 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your kind words! We're delighted to have provided you with a prompt and efficient service, and we appreciate you recommending Magimix to friends and family.
Happy cooking!
Extremely responsive and pro active…
Extremely responsive and pro active customer service.
The lid of my Magimix broke whilst using it. It was within warranty and the customer service team at Magimix replaced the lid without any trouble (they pro actively searched for the serial number to prove it was within warranty as I no longer had the receipt).
Great service!
15 August 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your positive feedback. We are delighted to read about your experience with out customer service team.
We're glad we could swiftly assist you with the broken lid of your food processor. Our proactive approach in searching for the serial number to confirm the warranty status reflects our commitment to providing excellent service.
If you ever require further assistance or have questions in the future, please feel free to contact us.
A trusty workhorse
I made an online general enquiry - should I buy new or buy replacement parts? My 16-year-old 4100 has never let me down, but the main bowl and lid are looking worse for wear. A speedy, friendly and helpful email from Jenny convinced me to buy replacement parts. I've just ordered a set that includes bowls, discs, blades, etc for a very reasonable £95. We live in a throwaway society and I'm pleased to be prolonging the life of my trusty workhorse! Here's to the next 16 years - it'll probably out-live me!
10 August 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your delightful experience with us. We're thrilled to hear that we were able to assist you in making an informed decision regarding your 16 year old 4100 food processor.
We share your sentiment about the throwaway culture and this is reflected in the Magimix motto of 'Built Better to Last Longer'.
Should you have any questions or need further assistance in the future, please feel free to reach out.
From zero to 10
Wow! I agree with Fatima's review. My food processor came back so quickly I thought the switch depressed in transit. I was annoyed, no engineers report? So what would I do if it happened again? Jenny came back with a report and top tip i.e. WD40 sprayed on a cloth, NOT on the switch. Customer service went from 0 to 10. Great customer service. Well done to Jenny and the team at Magi mix.
4 August 2023
Unprompted review
Reply from Magimix (UK) Ltd
We appreciate your lovely words and the time you took to share your experience with us.
We're committed to continuously improve our customer services, and your satisfaction motives us to strive for excellence.
Please don't hesitate to reach out if you have any more questions or need assistance in the future.
Superb response
My Blender went kaput. Emailed Magimix. Jenny (Magimix) put me in touch with BBS ltd. Dropped it off at BBS. I was notified that it was fixed. All this happened within a week. Absolutely excellent service from both Magimix and BBS ltd. from beginning to end. I could wax lyrically for ever. Well done folks
John
4 August 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your wonderful review, and for taking the time to share your experience with us. We're thrilled to read that our collaboration efforts with BBS Ltd led to such a positive outcome for you.
We take great pride in providing a smooth and efficient service from start to finish, and your feedback reaffirms our commitment to excellence.
Should you have any questions or need further assistance in the future, please feel free to contact us.
Wow that is unbelievable
I was delighted with the amazing customer service I have got. Thanks to Jenny who was fast, professional, and so nice step-by-step sending me detailed information.
Also, they fix the machine in no time and I received it even before I can notice. And I pay nothing 🤩🤩.
Greatest customer service ever. Thank you loads you saved my lovely kitchen machine🥰🥰.
2 August 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your wonderful experience with us! We are delighted to read that you had a brilliant customer service experience.
It brings us immense joy to know that you are pleased with our service and that your lovely Patissier is back up and running smoothy again.
Thank you for choosing Magimix, we sincerely appreciate your kind words.
Excellent service a slight fault when…
Excellent service a slight fault when machine arrived has been replaced promptly Great service and contact from Jenny
26 July 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for taking the time to leave us such a positive review! We are thrilled to read that you had an excellent experience with our Customer Service department.
Whilst we strive to ensure that every product is in perfect condition upon arrival, occasional problems can occur. We truly apologise for any inconvenienced this may have caused you. However, we’re delighted that our team promptly addressed the issue by providing a replacement. Customer satisfaction is our top priority, and we are pleased that we could resolve the matter to your satisfaction.
If you require any assistance in the future, please feel free to contact the customer service department again via the red button on the Magimix website.
Once again, thank you for choosing our brand, and for sharing your positive experience with others. Your support means a lot to us.
Jenny was brilliant
Jenny was brilliant, sent juicer back and received back working in 2 days, very happt
25 July 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your positive feedback!
We're thrilled that our Customer Service department could assist you so promptly, and we're delighted to hear your juicer was returned back to you in working order within just 2 days.
If you ever need further assistance, feel free to reach out.
Good customer service and rapid repair.
Jenny dealt with my blender problem quickly and efficiently. She also answered my questions helpfully when I was initially choosing which products to buy.
My repair was done very quickly and my blender is now back in situ.
I have no complaints at all.
15 July 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your kind review!
Our team takes great pride in delivering rapid and reliable repair services, and we're thrilled that your blender was swiftly restored to its rightful place in your kitchen. Your satisfaction is our ultimate goal, and we're grateful for your trust in us to handle the repair promptly.
Receiving your positive feedback without any complaints is truly heartening. We are dedicated to continually improving our services, and your review reaffirms that we are on the right track.
If we can be of any assistance in the future, please feel free to reach out to us.
No phone number
I have a 400xl food processor. It has a 30 year motor guarantee and it stopped working. It was then that I found out that Magimix does NOT have a 'phone number. Contact has to be by message only. I sent a message that explained my situation and asked for advice as to next steps. I eventually received an email asking what my problem was!!! I replied that it was clearly explained in my message and to please read it. I have not heard from Magimix since. To summarise, their appliances are all well and good unless you have a problem, they need a customer services phone line.
Incidentally, I could NOT find an option for a "call-back" on their website, perhaps someone at their end could tell me where it is!
20 July 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for leaving a review.
We apologise for the inconvenience you experienced when trying to reach our customer service department, and for the difficulties in getting a timely response to your query.
We regret that our initial communication fell short of your expectations, and we apologize for any miscommunication that occurred during the email exchange. Your feedback is valuable to us, and we will use it to improve our response processes to ensure that such incidents are minimized in the future.
We value your loyalty to Magimix, and we want to assure you that we are committed to providing the best customer service experience possible. We hope you will consider giving us another chance to assist you and address any concerns you may have.
If you still require assistance, please click on the red support button on our website to request a call-back, or you can provide us with your preferred contact method, and we will reach out to you directly.
My Magimix food processor was fixed and…
My Magimix food processor was fixed and returned within a few days. Jenny in customer support walked me through the process making it really easy. Great service
20 July 2023
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your positive experience! We're thrilled to hear that your Magimix food processor was fixed promptly, and Jenny provided excellent support. We're here to make things easy for you. If you ever need further assistance or have more questions, feel free to contact us again through the red support button on the Magimix website.
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