This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed
Company replied
Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more
Company replied
When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more
Company replied
Company details
- #4 of 4 best companies in Newsstand
Written by the company
Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.
Contact info
Frontline Ltd, 1st Floor, Stuart House, St John's St, Peterborough, PE1 5DD, Peterborough, United Kingdom
- magsdirect@flgroup.co.uk
- magsdirect.co.uk
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I order the magazine for next day…
I order the magazine for next day delivery but it took a week to arrive
21 December 2025
Unprompted review
Reply from Mags Direct
We’re sorry to hear that your delivery took longer than expected after selecting next day delivery. Unfortunately, courier delays can occasionally occur, but we appreciate how disappointing this is.
Please get in touch with us via https://www.magsdirect.co.uk/contact
with your order details so we can look into this and resolve it for you.
Kind regards,
MagsDirect
Yet to receive my order….
Yet to receive my order….
Ordered on the 16th December and paid for Express delivery assuming it would arrive in time for Christmas but as of yet I am still waiting. I have tried to contact twice to ask for the tracking reference but as of yet I have no had a reply. Fully appreciate that you need time to process emails especially during the Christmas period but I have now been sent two links asking to leave a review for a magazine which was a gift I still have not received.
Fault probably lies with the courier but someone needs to take responsibility and either resend the order or refund my money.
16 December 2025
Unprompted review
Reply from Mags Direct
We’re very sorry for the delay and the lack of response you’ve experienced, especially as this was a Christmas gift ordered with Express delivery. We understand how frustrating this must be.
Please contact us via https://www.magsdirect.co.uk/contact
with your order details so we can investigate this urgently.
Thank you for bringing this to our attention.
Kind regards,
Mags Direct
Bad delivery,yodel
The delivery company you used Yodel did not deliver to correct place but four neighbours away which was not instructed. Always use royal mail they know how to deliver
24 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your feedback.
We’re sorry to hear about your delivery experience. According to the courier’s confirmation, the parcel was marked as delivered to the address provided. As delivery placement is handled by the courier, we’d be happy to look into this further for you.
Please contact us via magsdirect.co.uk/contact so we can review the matter in more detail.
Magazine left in rain by delivery driver
The delivery driver left the magazine in the pouring rain outside someone else's house. Not the best service!
13 December 2025
Unprompted review
Reply from Mags Direct
We’re very sorry to hear about this and completely understand how disappointing it must have been. Leaving a magazine in the rain and at the wrong address is certainly not the standard of service we aim to provide.
Please do get in touch with our customer service team via magsdirect.co.uk/contact so we can look into this and help put things right.
We apologise for the inconvenience caused and thank you for bringing this to our attention.
Best Wishes,
MagsDirect
easy to order and quick delivery
11 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
I did not receive the magazine I…
I did not receive the magazine I ordered and after two weeks and many emails the issue is still not resolved. Having ordered and paid Magazines Direct they referred me to another company to resolve the problem. They are now asking me for proof of payment despite them having adequate information to retrieve the information from their own records. I only gave 1 star because I couldn't give zero.
I have just received a message from Magazines direct (23rd December) claiming my magazine was delivered 11th December but if the correspondent had taken the trouble to read the emails on the issue it would have been noted that I received the wrong magazine. That is the problem that is still not resolved
9 December 2025
Unprompted review
Reply from Mags Direct
Hi David,
I can confirm your parcel was delivered on the 11th Dec. We have emailed over pictures and proof of delivery from Yodel.
If you have any further issues, please reach out to us via our contact form here: https://magsdirect.co.uk/contact/
Merry Christmas!
Best Wishes,
MagsDirect
Good range of magazines
21 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct and enjoyed our extensive range. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Failed to get all my orders!!!
I ordered five magazines, but I only received three. I sent out an email to solve it but I didn't receive any feedback. Please help solve this issue!
15 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Jehoon as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
Favourite UK Christmas magazine
This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in cardboard and had not been damaged in transit. I was expecting the worst as I had not received a shipping notification. Perhaps share a tracking number?
18 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Jane. It is very much appreciated and your feedback means a lot to us.
We are very happy to hear that you were pleased with our service and that your Christmas order arrived in perfect condition, considering the distance travelled. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Ordered two bookazines but only…
Ordered two bookazines but only received the one
PS Email has been forwarded as well
19 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Alfred as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
I couldn’t find the magazine I was looking for
I couldn’t find the magazine I was looking for - not sure why - perhaps because it’s a British publication and I’m in the USA. No matter, I was able to order it with no trouble. Thank you.
16 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Wendy. It is very much appreciated and your feedback means a lot to us.
We are very happy to hear that you were pleased with our service and that although you are in the USA you could purchase what you were looking for. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
The speed and efficiency of the delivery
The speed and efficiency of the delivery
16 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Ian. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
It was very easy to order my magazine…
I ordered a magazine for my Aunty who lives in the UK, it was easy to order and arrived after only two days
16 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Jacqueline. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy to use experience with Mags Direct. We hope your Aunt enjoys her magazine and we look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Very poor customer care
Only 2 magazines out of 3 I’ve ordered have arrived with no explanation as to where the missing one is.
Emailed customer service 2 weeks ago and I’m still waiting for a response
1 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Carol as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
Never recieved my order
Made a purchase on the 25th of November and I still haven't received my order or any status updates that it was even dispatched. I contacted customer service and received no response.
25 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Sinead.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
Best wishes,
Mags Direct
Good site with good range
13 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Toby. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct and enjoyed our extensive range. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
My magazines arrived in perfect…
My magazines arrived in perfect condition in cardboard boxes! They are Christmas magazines that I was hoping to get from England and I did! So very pleased.
13 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Joann. It is very much appreciated and your feedback means a lot to us.
We are very happy to hear that you were pleased with our service and that your Christmas orders arrived in perfect condition, considering the distance travelled. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Part of my order is missing
Part of my order is missing. I've messaged twice, with no reply!
1 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
Fast Delivery Received magazine in a reasonable…
Received magazine in a reasonable amount of time from UK to US
10 December 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Ann. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with our service and that your orders arrived in a reasonable amount of time, considering the distance travelled. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Very disappointed to be honest
Very disappointed. I ordered 2 magazines at the same time but only one was delivered. I have messaged but no reply yet.
The eventually refunded me for the magazine that did not show up
26 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Sandra as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.