This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more
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Review summary
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Reviews shaping this summary
Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed
Company replied
Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more
Company replied
When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more
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Company details
- #4 of 4 best companies in Newsstand
Written by the company
Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.
Contact info
Frontline Ltd, 1st Floor, Stuart House, St John's St, Peterborough, PE1 5DD, Peterborough, United Kingdom
- magsdirect@flgroup.co.uk
- magsdirect.co.uk
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never sent, impossible to reach
I made an order on October 26, and today (Nov 21st) there’s still to update. My emails to support bounce back and “cannot be delivered”, there’s no contact phone number on the website, and nobody responds to my contact form enquiries. Avoid this company
21 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Natalia.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
I placed the order on October 27th…
I placed the order on October 27th (1366175)and I still haven’t received it. I wrote twice to request an update and I was sent a link stating that they attempted delivery three times but I was absent, and that the package is now being held for pickup. This is impossible, because we have a concierge that is always open and receives all mail. We did not receive any delivery notices from the courier, nor any notifications explaining where the order is now. I have already written twice and no one has replied.
I spent the whole day calling the Italian postal service to understand what had happened, since I didn’t receive any help on your end. In the end, I found out that the package had been held at a post office far from my home, so this morning I lost almost two hours getting there and I even had to pay 13 euros to collect it. As if that weren’t enough, the magazines arrived damaged because the package wasn’t properly sealed. Your customer service is disastrous, and I will make sure to leave negative feedback. Nothing like this has ever happened to me before.
27 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Marion.
We are very sorry to hear about the issues you have encountered with your order and that it arrived in such poor condition. A member of the team will be in touch and we'll make it a priority to investigate and resolve this situation for you as quickly as possible.
Best wishes,
Mags Direct
Unable to contact/No response other than by Trustpilot
Ripped and tatty magazine arrived. Website not functioning and no other way of contacting them. Won’t let me upload picture. Get error message when trying to submit. DO NOT USE THIS COMPANY
UPDATE
I have tried to contact you following your response. Followed your contact us details still Error uploading pictures and submitting the contact form which has my order number on AGAIN. I have tried to submit a number of times. Seems I am not the only person to have this problem. No acknowledgement that the form has been received even. Other companies that use such forms have an automatic receipt sent. I have checked junk mail. I am not happy and would recommend people do not use this company. You are quick to take the order. and the money but when it’s poor service/goods you are not responding. I require the magazine being sent in a good condition please or if you are unable to do that then please provide a full refund including postage.
19 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Rosalind.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
cute i like it
19 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Katerina. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
So easy to use!
19 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Aleksey . It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy to use experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Simply Christmas…
It is everything and more just as I expected . I will definitely get it again it came within the time expected. And it's great quality the extras that come with the magazine are just the same.
Great definitely Five stars
3 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Caroline. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, experience using Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
I never received the magazine.
1 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Eileen.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Great ServiceAble to obtain a magazine no longer…
Able to obtain a magazine no longer available at Newsagents etc. Arrived very promptly
3 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review John. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that we could provide a magazine you were looking for that was no longer in store and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
A service for the individual
The magazines arrived promptly. A good service if you just want to order a single copy and not a subscription.
10 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Susan. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived promptly and you appreciate that you are able to order as, and when, you would like without being tied to a subscription. We look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Well packed👍and prompt delivery to…
Well packed👍and prompt delivery to Germany. Highly recommended⭐⭐⭐⭐⭐
31 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Ute. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived well packaged and promptly considering the distance travelled and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Reply from Mags Direct
Thank you for your 5-star review Sam . It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived really quickly and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Good mag with quick delivery
31 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Jim . It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with your magazine and that your order arrived quickly. We look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Dreadful experience.
Firstly I couldnt place my order. Sent several messages, I.T. were supposed to get in touch never did. Eventually sorted it myself. Then was contacted to say 1 magazine was no longer available although this was not mentioned on the website. Finally when order was delivered had to pay 10 euros customs duties on top of exorbitant £15 shipping. Dreadful experience. Beware if you order from outside UK!
7 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Sarah.
We are sorry to hear that you has difficulties placing an order and were unhappy with the Import/Custom fee`s, we understand this can be frustrating. Sadly these are out of our control and have become much more complicated since Brexit as each country has set its own rates.
It does explain in the T&C`s on the site that any customs or VAT fees are the responsibility of the customer and that you will need to pay them before receiving your parcel.
Our apologies once again for the frustration
Kind Regards
Mags Direct
Excellent service.
Excellent service received from MagsDirect for my magazine order.I will definitely use them again.
24 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review John. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with our excellent service and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Delivery company left half a mile away…
Delivery company left half a mile away on a recycling bin in the rain with torn wrapping so all three mags got wet...your message system will not allow the upload of any images ?!! - Sent two messages been several days and no response or acknowledgement - Pretty poor all round.
1 November 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention.
We are very sorry to hear that your order arrived and was left at a distance and in in such poor condition. A member of the team will be in touch and we'll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Order three magazines - Experience
For once not sent in a plastic "bag", but well protected in a cardboard packaging.
15 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Peter. It is very much appreciated.
Your feedback means a lot to us and we are happy that you appreciated the packaging of your order. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
BEANO BACK NUMBER
This was the first time I have used Mags Direct as D C Thomson have terminated their back number business. I found the website easy to find and use and the Beano arrived unfolded in perfect condition. Most impressed.
15 September 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Stephan. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy ordering and delivery experience using Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
All good but delivery time is long
everything went well. Delivery time although expected was rather long on the standard delivery.
7 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your 4 star review Robin.
We are very sorry to hear that your order took much longer than we would have expected to arrive. Once an order leaves our dispatch warehouse, on occasion, unexpected delays can happen which unfortunately is out of our control.
Best wishes,
Mags Direct.
preposterous customs fee
After I paid for the magazine, I received a message from Bpost (Belgian mail company), asking for a €25 customs fee. That would mean one single Olive Magazine issue would cost me €37. I will have to have it returned to sender. Is there any way I can get my money back?
10 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Evelyne.
We are sorry you are unhappy with the Import/Custom fee`s, we understand this can be frustrating. Sadly these are out of our control and have become much more complicated since Brexit as each country has set its own rates.
It does explain in the T&C`s on the site that any customs or VAT fees are the responsibility of the customer and that you will need to pay them before receiving your parcel. To discuss this further, could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
Our apologies once again for the frustration
Kind Regards,
Mags Direct.
I really wanted the option to cancel…
I really wanted the option to cancel the magazine or at least move the subscription to one that I wanted as I only ever signed up for six months!
17 October 2025
Unprompted review
Reply from Mags Direct
Thank you for your review.
Unfortunately, Mags Direct do not handle any form of subscription; it is likely that you have a subscription with ‘Magazines Direct’ which is a completely different company, but they do have subscriptions.
I have added a link to them below for you.
https://www.magazinesdirect.com/
Best wishes,
Mags Direct
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