Maid2Match Reviews 437

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very satisfied with professional approach and thorough cleaning. Booked for once a month and I’ve had two visits by Laura, delightful and efficient. Plan to continue and will add extra jobs from... See more

Company replied

Rated 5 out of 5 stars

Website is so easy to use and book exactly what your cleaning needs are, the communication is clear and fast. Our cleaner Dylan was fantastic! Cannot impress enough. Wasn't sure about what to expec... See more

Company replied

Rated 5 out of 5 stars

I’ve used Maid2Match for cleaning services twice now, and I couldn’t be happier with the results! The cleaning standards are high, leaving my home spotless every time. What truly sets them apart is th... See more

Company replied

Rated 5 out of 5 stars

I tried Maid2Match for the first time yesterday. Abby turned up on time and went straight to work. The house was the cleanest it had been for a while due to circumstances beyond our control. Abby was... See more

Company replied

Company details

  1. House cleaning service

Written by the company

Maid2Match is a family owned cleaning company that was founded in 2014. We started out in Brisbane and now provide cleaning services across Australia. Our permanent employee house cleaners mean that our quality control is much higher compared to other providers. Our cleaners arrive in full uniform with professional cleaning equipment and supplies. We are experienced, reliable and thorough. You can easily book a service on our website, however we're also available via phone call (1800 207 686) or email (hello@maid2match.com.au). We look forward to providing you with the best cleaning service in Australia.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

437 reviews

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4.5

All reviews

(437)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Always love coming home to a nice clean…

Always love coming home to a nice clean house, and that’s what I get everytime. Could not ask for a better cleaner Kirsten is always punctual, polite and has fantastic attention to detail.

6 February 2024
Unprompted review
Maid2Match logo

Reply from Maid2Match

We love to hear this! Thank you, Chelsea :)

Rated 5 out of 5 stars

Kirsten always arrives with a big smile…

Kirsten always arrives with a big smile
She works efficiently and discreetly around the various offices depending on who is where
She is polite and evidence is everywhere of her work

6 February 2024
Unprompted review
Maid2Match logo

Reply from Maid2Match

This is wonderful feedback for Kirsten. Thank you Anne!

Rated 5 out of 5 stars

Nadine was a pleasure

Nadine was a pleasure. Did a great and thorough clean. Would definitely recommend.

6 February 2024
Unprompted review
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Reply from Maid2Match

Love to hear this. Thanks so much Josephine, we will pass on the kind words to Nadine!

Rated 5 out of 5 stars

Good communication

Good communication , friendly staff, excellent work ethics.

30 January 2024
Unprompted review
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Reply from Maid2Match

Very glad to hear this, thank you Nubasha!

Rated 5 out of 5 stars

Brigette was a very friendly lady

Brigette was a very friendly lady. She did a perfect job with cleaning my house. I am very pleased with the result and she worked in a professional manner and I’ll I know she will be very helpful to me in the future.

5 February 2024
Unprompted review
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Reply from Maid2Match

We're very grateful for this feedback and will pass it on to Brigitte. Thank you Michelle, we're looking forward to your next clean with her.

Rated 5 out of 5 stars

Lia is great

Lia is great. She has a great friendly personality and always does a great thorough clean. Lia is great with time management.

Lia is also trust worthy and feel comfortable to leave her to clean my unit when I am not home.

2 February 2024
Unprompted review
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Reply from Maid2Match

We're very grateful to have Lia on our Brisbane team!

Rated 5 out of 5 stars

Excellent job

Lia is reliably on-time, does a great job and accommodates us working from home around her.

1 February 2024
Unprompted review
Maid2Match logo

Reply from Maid2Match

Lia is a gem! Thank you for the positive feedback, Nicole :)

Rated 1 out of 5 stars

What a waste of time dealing with this…

What a waste of time dealing with this company.
We have a special needsson had a cleaner turn up once in 13 weeks.
Someone always sick or can't come or whatever the excuse they could come up with.
A definitely WONT BE STAYING WITH THESE GUYS!!!

17 November 2023
Unprompted review
Maid2Match logo

Reply from Maid2Match

Hi Angie.
We appreciate your feedback and sincerely apologise for any inconvenience you have experienced.
Improving our reliability is a core focus for our team to ensure the best customer experience.
Thank you for highlighting your concerns and we hope to have the chance to regain your trust in our services in the future.

Rated 1 out of 5 stars

Absolute rip off company

Absolute rip off company. Charged $173 (that’s with a $20 new customer discount) to clean a 3x1 in less than 2 hours. That’s $86.5/hour ($96.5/hour without discount). Absolute daylight robbery. Job wasn’t anything special, adequately cleaned but not at all worth the ridiculous price. Definitely NEVER book with this company.

6 November 2023
Unprompted review
Maid2Match logo

Reply from Maid2Match

Hi Zoe,
We sincerely apologise for your experience. As communicated by our team, a refund has been processed for you based on the amount of time spent on the service. We genuinely hope that you’ll consider giving us another opportunity in the future to deliver a more satisfying experience. Thank you again for bringing this matter to our attention.

Rated 1 out of 5 stars

Unreliable

Booked an ongoing fornightly clean through Adelaide office. First 2 fortnights were great, the cleaner was brilliant. So good that I wanted to book her weekly, but her schedule was too full. 3 scheduled clean, she cancelled on the day, and then also the following 2 fortnights she cancelled. Today, complete no show, no notification, just didn't show up. I would not recommend this company to any one, so unreliable.
I have cancelled my cleaning service with them today. Generic email reply, no apologies given.

6 November 2023
Unprompted review
Maid2Match logo

Reply from Maid2Match

Hi Cheryl,
We sincerely apologise for the inconsistencies you’ve encountered with our cleaning service. The multiple cancellations and the recent no-show are not in line with the level of service we strive to provide.
We are dedicated to addressing these issues and enhancing our reliability.
Thank you for bringing this matter to our attention; we genuinely appreciate your feedback.

Rated 1 out of 5 stars

Overcharging and increasing price without notification

Incorrect charging for service, increasing price of service without notification (multiple times), charging credit card for service prior to cleaning happening. Poor reliability 70% of the time regular cleaning needs to be rescheduled. Poor customer service.

9 September 2023
Unprompted review
Maid2Match logo

Reply from Maid2Match

Hi Shannon,
We sincerely apologise for the issues you’ve encountered with our service.
We are sorry that there was any confusion regarding pricing changes in the new financial year. We did communicate our price adjustments to all impacted customers in advance to ensure transparency. However we are always striving to improve and will look for opportunities to do so with our communication in the future.
We are continuously working on addressing the challenges of preventing cancellations and rescheduled bookings. It's extremely important to us to enhance reliability for all our clients. This will always be a priority.
Thank you for bringing these concerns to our attention, and we look forward to serving you better in the future.

Rated 3 out of 5 stars

Places not cleaned at all and not much information given

I liked that most of the house was very clean. I did not like that there was not much information given before the person came (how many people, who was it) and the company did not seem to explain to her how to get to my building so she got confused.
Some simple cleaning was missing such as under the bed, corners, bathroom wall.
Also, although I chose the option I had 2 bathrooms, I let them know that I was actually a small studio so I thought they would take this into consideration and either give us a discount or clean better (she stayed there for 1:30 hours only).

16 August 2023
Unprompted review
Maid2Match logo

Reply from Maid2Match

Hi Jaqueline, we appreciate you taking the time to provide us with your feedback and we sincerely apologise for what happened. Rest assured that we will reinforce the importance of our team members reaching out to our Support team when they're having trouble locating a customer's property. We have high expectations for our service and are disappointed it did not meet those standards. If we can ever have another chance to make a better impression in the future, please don't hesitate to reach out. Thank you again for your feedback.

Rated 1 out of 5 stars

WISH I COULD REVIEW WITHOUT STARS

WISH I COULD REVIEW WITHOUT STARS.
This business sends a cleaning checklist to the client. But the cleaners do not follow process.
WHAT A WASTE OF TIME AND MONEY
Four hours and I HAD TO CLEAN UP AFTER THEM. They even left a bag of rubbish on my kitchen floor.
Was going to be a regular clean but WILL NEVER USE THIS BUSINESS AGAIN. please be warned.
I WISH I HAD READ THE REVIEWS FIRST

26 July 2023
Unprompted review
Rated 1 out of 5 stars

What a joke?

What a joke?. A cleaner come to your house and cause damage then lie like a hooker to clear her name.
You need to watch how they clean your house. Brought a new stainless steel stove, just for the cleaner to scratch the complete top. It was bad enough that when they damage the first hotplate, they are too stupid to stop. They scratch the whole stove top.
You don't have a claim, because you didn't vedio her cleaning your stove. It's your word against the backyard cleaner

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Mihaela

It is always pleasing to see Mihaela at our place. She is true professional and always respects our cultural requirements. She is independent and takes her job very seriously.
She is always on time and will adjust to our requirements e.g. if i am having any online meetings She will avoid vaccuming near my study. Five stars too for her cleaning.

20 June 2023
Unprompted review

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