Air Greenland Reviews 

Thank you to Kenn for being honest and helpful.

The airline denied boarding to 10 passengers at Kangerlussuaq airport flying in from Reykjavik. The connecting plane to Ilulissat simply left. No proper explanation was given to passengers, simply rebooking them for the flight in two days. The staff was verbally abusive and aggressive, even suggesting to call the police on the stranded passengers. No support provided to find alternative routes, as for most passengers getting to Ilulissat two days later was not an option (due to departing ships, earlier date of tours etc.) Passengers had basically source an aircraft by themselves to get out of Kangerlussuaq. Horrid experience at the edge of the world. Think about that when your flight from London gets cancelled. Not so bad, huh?

For all passengers it is worth avoiding stopover at Kangerlussuaq, as the airline has a hotel there and will strand you whenever it is economically feasible for them (too few seats booked etc.) Please also allow extra days in your itinerary as unexplained delays and cancellations are chronic to this airline. We heard from many tour operators that this is a business as usual for the airline.