Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Mailbakes is absolutely brilliant!! What a lovely idea, to send somebody a tasty treat to make their day. I sent one to my mum in Mother’s day & she absolutely loved it!! Also I have to say their cus... See more
“Omg this is so cute, I didn’t know they gift cakes like this and they tasted so delicious” - she said This purchase was definitely worth it as the recipient is happy and the prices are reasonable... See more
What a great idea of sending someone a smile, or hug in a box. Great selection of box fronts for any occasion, lovely font used for messages inside the box and a yummy selection of cake flavours to ch... See more
Company details
Written by the company
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contact info
United Kingdom
- mailbakes.com
4.6
Excellent
4K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
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A great birthday card alternative!
I’ve sent a couple of these cake cards before but this time I added tea, coffee and hot chocolate to the order which my friend loved!
24 January 2026
Unprompted review
grandson so pleased with the cakes
grandson so pleased with the cakes
31 January 2026
Unprompted review
Avoid at all costs worst company
Ordered on Sunday 25th specifically requested to be delivered 30th for a 70th birthday .
Ordered never arrived , trackings details didn’t work .
Update - company promised refund on 31 Jan , as of the 6th Jan they have still not actioned the refund !!!!! Do not use this company they are scammers
30 January 2026
Unprompted review
Reply from Mailbakes
Hi Sarah,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, especially for such an important occasion as a 70th birthday.
We sincerely apologise for the delay and for the tracking information not working as expected. We understand how disappointing and stressful this must have been, particularly as the delivery date was clearly requested in advance. We completely appreciate how important timely delivery is for gifts, and we regret that we let you down on this occasion.
Please know that shipping delays and tracking issues are never the experience we want for our customers, and your feedback has been shared with our team so we can continue improving our processes and communication.
We would really appreciate the opportunity to look into this further and make things right for you. We have reached out to you directly to investigate this further and to see how we can best support you moving forward.
Thank you again for your feedback, and we are genuinely sorry for the inconvenience caused.
Kind regards,
MailBakes
For a guy who has all he needs … or so he thought!
My 78-year-old big brother has all that he needs … but how absolutely blown-away he was to receive surprise birthday cake slices in the post, in two of his favourite flavours! To say he was chuffed to bits is underestimating his response. Thank you so much for ensuring that it arrived in time and, of course, for the quality of your product.
17 January 2026
Unprompted review
What a great idea
What a great idea of sending someone a smile, or hug in a box. Great selection of box fronts for any occasion, lovely font used for messages inside the box and a yummy selection of cake flavours to choose from. They fit most letter boxes and so easy to order even for me. I'd recommend this service to anyone who is stuck for a gift or even to themselves for a decadent "me" gift. Excellent and very helpful service.
21 January 2026
Unprompted review
5 Star Sweet treat!
My sister face palmed into the cake slices, sticky, delicious and a taste of more. She inhaled one slice without breathing , they were an absolute hit! Sent out in record time and received with so much love! Thank you for making her day!
21 January 2026
Unprompted review
I am so happy with this order
I am so happy with this order.
I placed the order on the Sunday evening and it arrived on the Monday afternoon.
This was an anniversary present for my boyfriend and i was really pleased with the delivery timescales. He also really enjoyed the cakes. This is the second time I have ordered from Mailbakes & i would definitely do so again for occasions.
19 January 2026
Unprompted review
Excellent again
Excellent again, cake was delicious so my FIL said as it was for his birthday, quick delivery, quick responses when I thought I’d messed up, would 100% recommend
27 January 2026
Unprompted review
Amazing delivery
I purchased from Mailbakes for a lovely lady’s birthday. I bought and paid just after Christmas and they were correctly delivered on the 25th January. I received a thank you message from my friend, and although I won’t taste the goods I am sure they will be amazing .
Thank you Mailbakes for keeping your side of the bargain and delivering on time
25 January 2026
Unprompted review
The surprise worked perfectly
The surprise worked perfectly. The cake was apparently delicious and the card brought a tear to the eye.
What a fantastic idea.
21 January 2026
Unprompted review
Brilliant
Brilliant, the card arrived the day after I ordered it, on my granddaughters birthday, I bought a belated card because I didn't think it would get there so fast, wonderful card and I'll definitely be buying more for other family members, great idea 🤩
20 January 2026
Unprompted review
Great surprise gift idea🍰
Easy to order and very good delivery & communications.
Great surprise gifts and each time I’ve used Mailbakes, the recipient has loved the idea and the contents!👍
21 January 2026
Unprompted review
Easy way to send a gift
Easy way to send a gift. Everyone I've sent them to says the cake is lovely
22 January 2026
Unprompted review
Very happy I sent to my friend for her…
Very happy I sent to my friend for her 50th and she was over the moon
17 January 2026
Unprompted review
My Sister loved it!
19 January 2026
Unprompted review
Again such an easy and wonderfully…
Again such an easy and wonderfully purchased and received gift. Thank you
17 January 2026
Unprompted review
Great updates from Maisie every step of…
Great updates from Maisie every step of the process. Bought as birthday gift for cousin and was so pleased and loved both slices of cake.
Thank you, would recommend highly
17 January 2026
Unprompted review
Mum loved her surprise card/cake.
Mum loved her surprise card/cake.
She said the cake was lovely.
What a great idea ❤️
17 January 2026
Unprompted review
A little pick me up
This was a little pick me up for my daughter who has been unwell. The cakes were delicious & it really cheered her up, thank you
15 January 2026
Unprompted review
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