Mailbakes Reviews 4,085

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the delicious taste and high quality of the cakes. Many appreciate the thoughtful concept of sending treats, finding it a brilliant and unique gift idea that brings joy and surprise to recipients. The service is frequently described as excellent, with people commending the ease of ordering and the helpfulness of the staff. However, some customers also noted issues with delivery, including delayed or lost orders, and incorrect items being sent. A few people were dissatisfied with the quality of the cards and packaging, feeling they did not match the high standard of the cakes. Additionally, some reviewers experienced problems with the taste of certain cakes, describing them as unpleasant.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the delicious and moist cakes,... See more

Quality

People report positive experiences with quality. Customers consistently praise the delicious and moist cakes,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and the great selection... See more

Service

Users describe positive interactions with service. Many customers praise the service as "fantastic," "first... See more

Based on these reviews

Rated 5 out of 5 stars

Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.

Rated 5 out of 5 stars

Mailbakes is absolutely brilliant!! What a lovely idea, to send somebody a tasty treat to make their day. I sent one to my mum in Mother’s day & she absolutely loved it!! Also I have to say their cus... See more

Rated 5 out of 5 stars

“Omg this is so cute, I didn’t know they gift cakes like this and they tasted so delicious” - she said This purchase was definitely worth it as the recipient is happy and the prices are reasonable... See more

Rated 5 out of 5 stars

What a great idea of sending someone a smile, or hug in a box. Great selection of box fronts for any occasion, lovely font used for messages inside the box and a yummy selection of cake flavours to ch... See more


Company details

  1. #225 of 368 best companies in Gift shop
  2. #28 of 50 best companies in Bakery

Written by the company

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Replied to 26% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Mailbakes are the best!

I've used Mailbakes for friends & family several times now.
Always 100% reliable, great value and most importantly, every single person has been absolutely thrilled with this unexpected gift.
I've sent all the different flavours available and they are never disappointed - the cake is delicious!!!
Lovely customer service too xxx

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Surprise

Cake card was sent to me as a birthday gift. Was very well packaged and a lovely surprise.
The cake was delicious and good size portions.
I would now use this company for postal gifts

12 February 2026
Unprompted review
Rated 2 out of 5 stars

Let down by the packaging!

Thought this was a great idea for the hubby for valentines day, he loves cake so I chose the 'quadruple it' option so he could have 4 slices! Upon receiving my order I was really disappointed to find that they came in 2 separate card boxes not 1. Had I known this I would have just chosen the 2 slices & saved the extra expense, I don't have 2 husbands to give them too!
Great idea in principle but this should be made clearer!

13 February 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hi Amanda,

Thank you for taking the time to share your feedback. We’re very sorry to hear that the packaging did not meet your expectations, especially as this was intended to be a special Valentine’s Day gift for your husband.

We completely understand how disappointing this must have been, and we appreciate you bringing this to our attention. This is something that should be communicated more clearly, and your feedback is incredibly valuable in helping us improve and set clearer expectations for future customers.

We have reached out to you directly by email, as we would truly like the opportunity to make this right and resolve the matter with you personally. Please know that your experience matters to us, and we are grateful for your honesty.

Thank you again for your feedback. We look forward to hearing from you and hope we can turn this experience around.

Kind regards,
The MailBakes Team

Rated 1 out of 5 stars

Cake is a week later than the delivery…

Cake is a week later than the delivery date I paid for. Still don’t know where the cake is? Ordered for a friends birthday gift now they have been left without anything.. really disappointed

5 February 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hi Clodagh,

We’re very sorry to hear about your experience and fully understand how disappointing this delay must have been, particularly as the order was for a birthday gift.

We’ve reviewed the delivery with our courier partner and can confirm it was delivered later than the intended delivery date. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.

We’ve contacted you directly via email to offer a goodwill gesture and discuss a resolution.

Thank you for taking the time to share your feedback.

The MailBakes Team

Rated 5 out of 5 stars

Happy

My sister was very pleased with the
Mailboxes I sent her for her birthday.I will definitely be reordering in the future.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 4 days before the event I…

I ordered 4 days before the event I wanted the card and cake delivered for. I have been provided with no tracking or order update I am starting to wonder if this company is just a scam and doesn’t actually exist, very disappointed

2 February 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hi Mrs Heidi,

Thank you for your review. We’re really sorry for the concern caused.

We’ve since checked this order and can confirm it was successfully delivered on the requested delivery date. We understand how worrying it can be not to receive tracking updates in advance, and we’re sorry this wasn’t clearer.

We’ve reached out privately to confirm delivery and provide further details. If everything is now resolved to your satisfaction, we’d really appreciate you considering an update to your review.

Thank you for your feedback - it genuinely helps us improve.

Warm regards,
The MailBakes Team

Rated 5 out of 5 stars

I love this idea

I love this idea - I’ve sent cakes to family and friends for different reasons and each time it’s put a big smile on their face and they’ve loved the cakes. Will continue to use in the future.

26 January 2026
Rated 5 out of 5 stars

Easy to use website to quickly order as…

Easy to use website to quickly order as a little surprise for a friend who has just had an op.
Fast delivery , excellent quality cakes and well packaged. Friend was very pleasantly surprised at receiving 4 slices of fresh & 4 different flavoured cakes in her Get well soon card. Thank you for providing such a unique and fresh service for something a little bit more personal for lots of different occasions. This is the fifth time I’ve used this company and myself and more importantly , the recipients , have not been disappointed. In fact, the opposite , they’ve all been absolutely delighted to receive a thoughtful card and enclosed sweet treat gift. Thank you. Will definitely be using again and highly recommend to anyone. X

27 January 2026
Unprompted review

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