MAINTRACTS SERVICES Reviews 

367
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company, showing consistent professionalism across all interactions. Customers appreciate the knowledgeable staff who arrive promptly, explain technical issues clearly, and complete plumbing and heating repairs with outstanding efficiency. People frequently mention that the team is polite, respectful, and always willing to go above and beyond to successfully resolve complex household problems. Some reviewers were happy with the rapid emergency response, helpful advice, and the thorough cleanup performed after every finished job. Consumers also note that both the administrative and engineering teams consistently deliver reliable service and valuable guidance over many years.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that engineers are consistently professional,... See more

Service

Reviewers mention positive feedback about service, highlighting the efficient and professional approach of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent assistance out of hours from Malcolm for a boiler issue. I’m a longstanding Maintracts customer and this is a good example why. Malcolm talked me through step by step how to fix it when chat... See more

Rated 5 out of 5 stars

Highly recommend Maintracts. I’ve used them multiple times and Oliver is always very helpful over email and quick to book you in. Toby replaced my hot water cylinder and was very efficient and friendl... See more

Rated 5 out of 5 stars

Maintracts are excellent heating engineers. Over the last 3 years I have been using Maintracts for a rental property. The work has included boiler servicing, gas safety certificates and ad hoc boile... See more

Rated 5 out of 5 stars

I have used Maintracts several times over the years and they have always provided a highly professional and efficient service, at a reasonable rate. The engineers and plumbers have been great. I would... See more


Company details

  1. Central Heating Service

Information provided by various external sources

Wandsworth's Leading Plumbing, Electrical, Heating, Gas & Drainage Specialists. Work Guaranteed. No Call Out Charge. Free Quotations. Call us on 020 8682 2244


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

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No recent history of asking for reviews

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4.9

All reviews

(367)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Best service ever

Best service ever. Always helpful. Malcolm helped us reboot our Hive via video call when we were at a loss what to do. Have used them for multiple jobs and cannot recommend highly enough.

20 December 2021
Unprompted review
Rated 5 out of 5 stars

Trustworthy and knowledgeable

Malcom was very kind and helped us to fix a boiler that stopped working unexpectedly. We have called Maintracts whenever we had issues and they have always managed to fix it the same day.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Called Malcom at Maintracts who took…

Called Malcom at Maintracts who took time out of his Sunday to talk through the boiler issue we had and we were able to get the boiler working again. Great service . Malcom came accross as very knowledgeable and friendly. Would def use again.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - a lifesaver. I was about to cancel some important work and Malcolm talked me through what I needed to check so calmly. I felt in very safe hands and the situation was resolved promptly

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Senior Heating Engineer

Senior Heating Engineer, Mathew Lip, provided a five star service.For 2 years I have had problems with the hot water supply.Matthew was courteous and managed to problem solve and re-route the hot water supply, resulting in reduced times for receiving hot water from 1.40mins to 20 secs.
Matthew has more than 30 years experience!

4 October 2021
Unprompted review
Rated 5 out of 5 stars

Matthew was exceptional

Matthew was exceptional. He was on time, was very quick to diagnose and then worked very hard to rectify some tricky issues with old pipes etc. would highly recommend him!!

2 October 2021
Unprompted review
Rated 5 out of 5 stars

Leaking washing machine. Very helpful!!

My washing machine was leaking. They came extremely quickly, earlier than originally said, and were so helpful and polite. I had Toby come help me and he was polite, explained what was going on and sorted the issue for me.
I would absolutely recommend. Thank you Toby!

30 September 2021
Unprompted review
Rated 1 out of 5 stars

Poor Communication, Response and Service

Total lack of response relating to issues with a boiler Maintract have installed and no reply from the owners from follow-up.

A shoddy service. Avoid.

24 September 2021
Unprompted review
MAINTRACTS SERVICES logo

Reply from MAINTRACTS SERVICES

We're sorry that you are unhappy with the service provided. We can confirm that we did respond regarding your query conerning the boiler warranty. We're sorry that Vaillant weren't helpful but as discussed we would be glad to honour the seven year warranty providing that the boiler is serviced annually by Vaillant in accordance with their terms and conditions. We hope that this is satisfactory. Please don't hesitate to contact Oliver at Maintracts Services if you wish to discuss this matter further.

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