MAINTRACTS SERVICES Reviews 

367
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company, showing consistent professionalism across all interactions. Customers appreciate the knowledgeable staff who arrive promptly, explain technical issues clearly, and complete plumbing and heating repairs with outstanding efficiency. People frequently mention that the team is polite, respectful, and always willing to go above and beyond to successfully resolve complex household problems. Some reviewers were happy with the rapid emergency response, helpful advice, and the thorough cleanup performed after every finished job. Consumers also note that both the administrative and engineering teams consistently deliver reliable service and valuable guidance over many years.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that engineers are consistently professional,... See more

Service

Reviewers mention positive feedback about service, highlighting the efficient and professional approach of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent assistance out of hours from Malcolm for a boiler issue. I’m a longstanding Maintracts customer and this is a good example why. Malcolm talked me through step by step how to fix it when chat... See more

Rated 5 out of 5 stars

Highly recommend Maintracts. I’ve used them multiple times and Oliver is always very helpful over email and quick to book you in. Toby replaced my hot water cylinder and was very efficient and friendl... See more

Rated 5 out of 5 stars

Maintracts are excellent heating engineers. Over the last 3 years I have been using Maintracts for a rental property. The work has included boiler servicing, gas safety certificates and ad hoc boile... See more

Rated 5 out of 5 stars

I have used Maintracts several times over the years and they have always provided a highly professional and efficient service, at a reasonable rate. The engineers and plumbers have been great. I would... See more


Company details

  1. Central Heating Service

Information provided by various external sources

Wandsworth's Leading Plumbing, Electrical, Heating, Gas & Drainage Specialists. Work Guaranteed. No Call Out Charge. Free Quotations. Call us on 020 8682 2244


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

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4.9

All reviews

(367)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Column radiators fitting

Couldn’t recommend Maintracts highly enough. We had two false starts with another plumber to fit bare metal column radiators which became a real headache over several months but on contacting Maintracts they were really helpful and clear over email on our options. On the day, Toby was worked really hard to complete the job to a very high standard and was v straightforward to deal with throughout with no fuss. Our new column radiators with copper piping look fantastic. Highly recommend Maintracts

2 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Came home to no power in the flat, meaning the boiler was also off. Panic didn't last long, as Malcolm answered the phone immediately and helped find the root of the issue, providing guidance via facetime. Couldn't recommend more.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had two problems, very low pressure in our shower and some of our radiators weren’t heating properly. Toby from Maintracts attended. He was fast, efficient and very friendly, solving both problems within an hour. Would definitely recommend and use again.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service, Daniel was great

Having had another plumber come to a call out and fail to identify the issue 6 weeks previously, Daniel came out when our central heating was down at short notice on a Saturday. He pretty instantly diagnosed the problem, was so personable and friendly and explained things really clearly. Came back on the Monday to fit the part and the whole thing was a great experience. Couldn't speak more highly of Daniel or the service in general from the company. Will always use them for any future plumbing issues and would highly recommend.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and hardworking

The – as we thought – small series of plumbing jobs proved to be quite extensive, and Harrison worked long and hard to complete them.
All seems to have been done satisfactorily, and he had to show good problem solving skills on one or two that were not as straightforward as expected.
All the Maintracts workers we have had in recent months (we had a nasty blocked drain problem) have been friendly, knowledgeable, and enhanced the reputation of your company in our eyes.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Polite, friendly, and efficient

This is the second time I have used Maintracts. The first time was because I had no hot water which was due to a faulty plug/socket not heating the bottom of the boiler.
Today was because I only had lukewarm water due to a faulty valve leading to cold/hot water mixing.

Toby attended on both occasions. Kept me updated over the phone because he was running late due to a job requiring more time. Investigated the problem systematically and found the source. Explained the issue and solution to me clearly. Polite, friendly, and efficient at all times.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, Like No Other!
I called these guys this morning and they sent me an engineer this afternoon. He arrived on time and was so polite. He got my approval before completing the work once he identified the problem. My hot water was back in an hour and he had the part on his van. What really made the difference was that he showed me what he was doing and took the time to explain why. These guys are so much better than Pimlico Plumbers. It was actually a pleasure to have Darren in my house.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Toby was incredibly helpful - we’ve had a slow running kitchen drain for 6 months that had finally blocked. Toby cleared the drains and the flow is now excellent. He also gave helpful advice on how we should avoid this in the future. We’ll definitely use Maintracts again if we need to.

30 January 2022
Unprompted review
Rated 5 out of 5 stars

New Boiler

Matthew Lip came to fit our new boiler, he was professional and polite throughout and was very efficient! He also gave me a tutorial so that we were aware of how everything works! Thank you for your help!

27 January 2022
Unprompted review
Rated 5 out of 5 stars

Boiler installation: polite, efficient and informative service

I was extremely satisfied by the service I received from Maintracts in April last year (2021). A new boiler was installed at a property I let out by an engineer, Jack, who my tenant described as extremely professional and courteous. Since I manage the property from a distance, I was for my part extremely appreciative of the prompt and informative responses I received to any questions I had by email from my contact at the company (Oliver). The boiler was installed with minimum disruption and continues to operate entirely satisfactorily.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Matthew is very professional!

Matthew is very professional, he explained me everything in details and fix the issue in no time.

Thanks to him for his professionalism!
I highly recommend Maintracts Services

12 January 2022
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

Excellent service replacing the boiler and explaining the new system.

Matthew was very helpful and well informed as well as keeping a tidy workspace!

Matthew also got a radiator to work properly that has been faulty for years.

Highly recommend

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Best Plumber

Malcolm is the best and most professional plumber we have ever had. He figured out our boiler issue and get it fixed very quickly. Cannot recommend more!

24 December 2021
Unprompted review
Rated 5 out of 5 stars

Waking up on Christmas Eve to no…

Waking up on Christmas Eve to no heating or hot water is a disaster. But thanks to Maintracts, our Christmas is saved. Really prompt and friendly service, offered initial video assessment and then fixed the boiler the same day (which on Christmas Eve is pretty amazing). Malcolm, thank you so much for saving Christmas, you're welcome round for mince pies any time!

24 December 2021
Unprompted review

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