MAINTRACTS SERVICES Reviews 

Boiler repaired by MB, very quick and efficient

Brilliant service from MB, stayed late, very polite, went extra mile with a tricky job. Many thanks

I could not be happier with the service and expertise that I received from Matthew at Maintracts. We moved into our house 7 years ago and inherited a boiler that was old but, with an annual service, was reliable. We had planned to replace it at some point in the future but had thought that would be when it eventually gave up for good. With the recent huge surges in energy prices I have been increasingly concerned about the efficiency of our creaking boiler. After talking through the options and comparative energy efficiency of our ancient Baxi and a new Glow Worm boiler with Matthew I was convinced that this alone would represent savings – both this winter and in the longer term.
We had Matthew in to replace our boiler and we were really impressed with his speed and effectiveness – he completed the work swiftly and left the house looking as though he had not been there. He even hoovered and took away the old boiler.
Matthew also upgraded our control system so we can now use the Hive app to control the boiler allowing us to turn it on before we leave work to reduce the amount of time we have the heating or hot water on. In addition he noticed that we needed to balance our radiators to maximise our energy efficiency. This boiler has not only made me feel confident that our bills will reduce over the winter months but also makes me happy that we are reducing our impact on the environment.
I can not recommend Matthew at Maintracts enough as we are already saving money!

Very happy indeed with the plumbing work that James Russell did for us. The initial problem we had was a leak from the toilet caused by me unintentionally disconnecting the cistern outlet, thinking it was the wing nut to change the toilet seat; this caused a bathroom flood! A consequence of me turning off the mains to contain the flood, was that it introduced a massive airlock to our water tank/gravity-based system, which meant we had no water on the first and second floor of our house.
The leak had also revealed that various parts such as washers and a hose in the toilet had degraded and need replacing. James patiently and diligently sorted these all out, sourcing and buying the necessary parts locally very quickly.
It also wasn't easy to get the airlock out of the system, but he finally did so after trying 3-4 different methods, involving identifying exactly where the airlock was (above our hot water tank) and replacing a valve on the tank to make it quicker flowing. All very complicated but James was on a mission to identify the problem and fix it! He was extremely professional, worked quickly and efficiently, and we are just so grateful for his evident experience and expertise in fixing the multiple plumbing problems that we had.

Helpful engineer MB serviced the boiler and showed me how to use the thermostat.

Fast, efficient, friendly service. Toby did a fantastic job thank you.

I contacted this company because they had good reviews, the plumber arrived on time and was very pleasant, the job was to fit 2 taps, bath and basin, l also asked for new bath panels, Scott suggested l found a handy man to do the panels, after removing the bath panels he found that the hot bath supply pipe was damaged and had to be replaced, Scott did a good job, but kept popping out, l was charged for 4 hours l do not consider that fair l will leave it at that maybe the company will do the right thing. C.Gardner

I’ve used Maintracs on multiple occasions -they’re always so helpful & provide a great service from start to finish.

Excellent service. Huge thanks to Matthew for sorting a problem that has defeated many others.

Highly recommend! Have used Maintracks on numerous occasions for myself and family members, mainly for boiler installation or services and they have never let us down. Needed a plumber urgently yesterday for an elderly relative with a leaky pipe and James went above and beyond spending time to thoroughly investigate the issue and coming back today to replace old lead pipes with new. He did a very professional job and clearly explained everything he had done as well as leaving the job spotless on completion. Definitely the first company I would call for any plumbing or electrical issues.

Toby arrived within an hour of enquiry and was able to replace the immersion there and then. Very efficient service. Would highly recommend :)

Highly recommend! From the person I spoke to on the phone and to the engineer that came out, they both had a positive ‘can do and will do’ attitude. Very polite, clear and honest. The engineer didn’t mess about and worked as fast as he could. The engineer had resolved my issue in 20mins, saying it to be ‘easy’, however 3 other plumbers/boiler specialists was unable to resolve my hot water issue. Just shows how skilled these Mainttracts engineers are. Another positive point to add is from the time I called, I was promised someone out to me in a few hours and someone actually came even sooner. Which was a pleasant surprise.

I called to have a new shower fitted . They sent someone out a few hours later and Toby completed the job within an hour . Fast and friendly service I have used before and would use again .

Lovely team. Made improving the water pressure in our 3rd floor flat really easy, quick and pain free.

Super lovely, friendly chap! Work was quick and so pleased to have hot water again!

After moving to a new property, I faced a couple of emergency plumbing situations with no pressure and no hot water. Maintracts were able to send out emergency help at short notice on weekends and both times I received consistent high quality service and delivery from Toby and the team. From fixing the initial issue to resolving the wider issue and replacing the whole water cylinder, Toby provided v helpful guidance and assistance. 10/10 recommend the team - am v relieved to have the shower and hot water back and upgraded!

Mathew Lip was great. Quick efficient and friendly
Thank you

I had an invented water heater that needed to be replaced. Toby was great. Very experienced and really explained everything. It was all very reliable and transparent from start to finish. Incredibly punctual and trustworthy. Excellent service and I would highly recommend.

Toby came to install a thermal water storage heater for me. The job was completed in a few hours, including removing the old heater and replacing it with the new one. He also fixed a leak whilst here. Excellent service and a clear explanation of the new heater. Would definitely recommend.

We were going through a period that we don't have enough time and everything is going wrong!

We got a leak from our toilet, a clogged sink and a clogged waste disposal unit. We were also concerned about COVID.

Harrison went over and beyond in fixing all these problems and he was very professional, friendly and respectful of our COVID worries and wore mask all the time.

He was very well equipped for every situation. He has fixed everything perfectly and swiftly. He also explained us the problems and how we can avoid them in the future.

Overall, we were so happy how everything was handled. They are definitely our go-to plumbers!