Maison and Garden Reviews 

629
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often describing them as beautiful and well-constructed for garden use. Many people are delighted with their purchases, noting the items are easy to assemble and look great. The delivery service is frequently highlighted for being quick, prompt, and well-packaged, with many orders arriving on time. Additionally, consumers appreciate the excellent service and communication received throughout their purchasing journey. However, some customers also noted occasional issues with delivery communication, unexpected additional charges for certain locations, and instances of delayed or misplaced items by couriers.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers expressing delight and... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, prompt... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. #23 of 123 best companies in Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

629 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(629)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Winawood bench delivery

Delivery within a few days of ordering. Unfortunately the wrong colour bench was delivered, but this was quickly rectified after I contacted customer services, and we now have our bench set up in the garden.

31 March 2026
Rated 5 out of 5 stars

Good customer service

Good customer service and really nice, good quality garden furnature.
Had a complication with my order, but Alison soon sorted an exchange and alls now good. Thank you

4 April 2026
Rated 5 out of 5 stars

Well-packed and easy to assemble

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not worth docking a star, however.

23 March 2026
Rated 5 out of 5 stars

Great bench and cushion

Great bench and cushion - rapid and smooth delivery process - easy to assemble - looks good in our garden and with the cushion is very comfortable. Roll on more sunny days !

28 March 2026
Rated 5 out of 5 stars

Winawood 2 Seater Wood Effect Bench in Powder Blue

My wife and I recently replaced our two garden benches, together with bespoke cushions at half price, which we are very pleased with. If you are looking for a low maintenance garden bench, we would highly recommend this product; it is excellent quality with a timeless design, comfortable seating and authentic wood effect. Also, it was easy to assemble and very well packaged.

10 April 2026
Rated 3 out of 5 stars

Problems with our delivery…

As we have not received our purchase yet I am unable to give a 5 Star score. Alison who we contacted has been very good and we can not fault her in any way However the delivery company have been very poor and ignored our instructions about letting us know when they were coming so we could be ready to make access possible to the community library the purchase was for.

I will give Maisons a 5 Star for the way Alison looked after us.Hopefully our purchase will be delivered by a different company on a day of our choice.

26 March 2026
Rated 5 out of 5 stars

Great customer service

I made a complete mess of ordering a Winawood composite bench with a memorial plaque and seat cushion which resulted in me not receiving two offered discounts. Luckily Rubina from House&Maison sorted this out for me. The bench arrived quickly - my 3rd Winawood bench. Great customer service.

22 March 2026

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