MAISON de SABRÉ Reviews 

1,397
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the genuine leather feels remarkably durable, premium, and beautifully crafted for everyday use and travel. People also truly appreciate the extremely supportive customer service team, mentioning kind staff members who resolve ordering issues smoothly and answer questions very quickly. However, some people mentioned experiencing frustrating delivery delays, unexpectedly long waiting times for their packages, and very slow shipping updates from carriers. A few other people also felt that customer support could be completely unhelpful when dealing with complicated product returns or missing store credits.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful craftsmanship and soft,... See more

Quality

Consumers find quality to be positive, highlighting top-notch craftsmanship, luxurious leather, and... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful support... See more

Order

Customers consistently note ambiguous experiences with order processing, marked by sharp contrasts in service... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some experiencing surprisingly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more

Company replied

Rated 4 out of 5 stars

Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩

Company replied

Rated 5 out of 5 stars

I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more

Company replied

Rated 5 out of 5 stars

I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more

Company replied


Company details

  1. Leather Goods Shop
  2. Mobile Phone Accessory Shop

Written by the company

Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(1,397)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and responsive customer…

Excellent and responsive customer service! Product quality is great and can be used everyday !!!

19 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Cami,

Thank you for taking the time to share this.

We’re glad your experience with our team felt responsive and easy throughout. That kind of support is something we pay close attention to and it’s great to know it came through on your end.

It’s great to hear the quality holds up in everyday use. That’s exactly what we aim for.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or have something in mind next, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Absolutely love my small messenger…

Absolutely love my small messenger sling bag! super sleek, great quality leather, and just the right size for daily essentials. Everything stays organized and easy to grab. Stylish, practical, and totally worth it!

22 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Libangan,

Thank you for sharing this with us.

It’s great to hear how well the Small Messenger Sling Bag is working for your everyday use. Having everything within easy reach, while still keeping things neat and streamlined, makes a real difference day to day.

We spent a lot of time refining the size and details so it’s great to know it works exactly the way it should.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

SUPERB!!!

Recently got the Small Soft Hobo Bag and I love it! It’s stylish, versatile, and goes perfectly with every OOTD I have! It is such an easy everyday staple. 🥰

26 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Mariness,

Thank you for sharing this with us.

It’s great to hear the Small Soft Hobo Bag has become such an easy part of your everyday. Finding a piece that works with everything and doesn’t need a second thought makes all the difference.

That effortless feel is exactly what we had in mind when designing it, so it’s nice to know it’s just right for you.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking about your next piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Pokémon charm

I recently purchased the Pokémon charm from MAISON de SABRÉ and I’m honestly so happy with it. The design is incredibly cute and playful, especially if you’re a Pokémon fan. It adds a fun pop of personality to my bag without looking cheap or over-the-top.

22 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Kat,

Thank you for taking the time to share this with us.

It’s wonderful to hear how the Pokémon charm has become part of your everyday. There’s something special about pieces that add personality in a subtle, considered way, and we’re glad it feels just right on your bag.

We designed this collection to bring a sense of fun while still feeling polished. It’s nice to see it fitting in just as intended.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are looking to add another piece to your collection, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Worth every Penny

Here’s a polished positive review you can use:

Absolutely in love with my pieces from Maison de Sabre! 🤍 The quality is top-notch—luxurious leather, beautiful craftsmanship, and every detail feels so well thought out. It’s not just stylish, but also practical for everyday use.

You can really tell the brand values both elegance and functionality. Definitely worth the investment—highly recommend! ✨

14 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Phoebe,

Thank you for taking the time to share this.

We’re glad your pieces have found their place in your everyday life. That blend of thoughtful design and lasting quality is something we care deeply about, so it’s great to hear that’s been your experience.

We appreciate your recommendation and look forward to welcoming you again soon. Thank you for choosing MAISON de SABRÉ.

If there’s anything you need, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Awesome service and great products!

11 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Mylee,

Thank you for your kind words. It’s always encouraging to know that both our pieces and the experience around them have left a positive impression.

We place just as much care into how we support our customers as we do into crafting each design, so it’s lovely to see that come through.

We look forward to welcoming you back to MAISON de SABRÉ again soon. If there’s ever anything we can assist you with, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I bought their weekender bag and aside…

I bought their weekender bag and aside from the fantastic colour, it is lightweight and a lot of things fit inside. I really love it.

8 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Flor,

Thank you for taking the time to share this. It’s a pleasure to see one of our pieces become part of someone’s everyday, not just for how it looks, but for how it performs.

Each design is considered with both form and function in mind, so it’s rewarding to know it’s proving to be as practical as it is refined. That balance is something we care deeply about.

We appreciate your support and we value your trust in MAISON de SABRÉ.

We look forward to welcoming you back. If there’s ever anything we can assist you with, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Great products

Great products! My fruit charm still attracts compliments and I love it!

2 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Rin,

Thank you for taking a moment to share this. It’s lovely to hear your fruit charm is still turning heads. Those little details are exactly what we design for.

At MAISON de SABRÉ, a lot of care goes into selecting our materials and refining each piece, so it’s always rewarding to know it continues to bring you compliments. We value your trust in MAISON de SABRÉ.

If there’s ever anything you’d like to explore next, we'd be glad to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 1 out of 5 stars

Very bad experience with Maison de Sabre

Has been over a month since I placed my order. The website says the delivery time is 4 to 10 days. I placed my order on February 19, and only on March 9 did I receive a tracking update saying that my package had been delivered to a random post office somewhere in Australia because it did not meet the requirements for shipment to my country. My order was a gift for a special occasion, but due to Maison de Sabre, I was unable to give it. What was a first big dissapointment for me.

After i contact Maison de sabre as soon as i saw that my order was deliverd at a post office. They told me that my package wil be returned to the warehouse and resent my order right away. It's been 2 weeks since this message and i have not received any updates. My second dissapoint.

To make it even worse, looking at all the facts, actions from Maison de Sabre and circumstances i decided to cancel my order and requested to have the purchase amount refunded as it is my right as a Europe customer under the Europe law that they must follow. Right now I have been waiting since March 13 for a response to my request to cancel my order and have the purchase amount refunded. I have send 3 emails to Maison de sabre about the cancellation and my rights as a Europe customer but they ignore me completely.

Ordering at Maison cost me a lot of stress and time. Till now i didnt recieve anything, instead i have lost my money and i am being completely ignored. I didnt expect a proper course of action so the only way for me is to contact my bank to have my money refunded.

I feel helpless, mistreated, and extremely disappointed in Maison de Sabre.

21 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Djaro,

Thank you for taking the time to share your experience. We’re sorry to hear how this has felt from your side. This isn’t the standard we hold ourselves to at MAISON de SABRÉ.

We’ve been working through a high volume of messages to ensure each one receives the attention it deserves, and we truly appreciate your patience while we reached yours.

Our Client Services Specialist has since responded to your email and please rest assured that your case is being handled and will be resolved accordingly. We understand how important this was, especially as it was intended as a gift and we regret the inconvenience caused.

If there’s anything further you’d like us to look into, please feel free to reach out. We’re here to help.

We value your trust in MAISON de SABRÉ, and while this experience hasn’t met our usual standards, please know we’re committed to resolving this properly for you.

Warm regards,
The MAISON de SABRÉ Team

Rated 4 out of 5 stars

Wish all luxury brands did this

Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days, which was annoying because I knew the longer it'd be the less change I'd have of amending my order. And of course they came back saying it's already been processed and that it can't be amended. BUT they still offered me free shipping on the item I wanted to add - which was a small gesture and what I would expect from all retail businesses but so many of them don't do the bare minimum and Maison de Sabré gained my trust. Thank you.

13 March 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Mel,

Thank you for taking the time to share your feedback.

We’ve been working through a high volume of messages to ensure each one receives the attention it deserves and we appreciate your patience while we reach yours.

That said, we're really glad we could still support you in a small way and help make things right.

We look forward to welcoming you back to MAISON de SABRÉ again soon. If there’s ever anything we can assist you with, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Maison de Sabre wallet

If you are looking for a wallet that combines functionality, durability, and aesthetic appeal, Maison de Sabre delivers. It's the kind of accessory that improves with age and use - a true investment piece.

25 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Inda,

Thank you for taking the time to share your review. We’re pleased to hear your experience has been a positive one.

At MAISON de SABRÉ, a lot of care goes into selecting our materials and refining each detail, so it’s always rewarding to know that craftsmanship is appreciated.

Thank you for sharing your experience with us. We hope to welcome you back again soon.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

High-quality leather backpack

High-quality leather backpack. It is durable and stylish. It is spacious and perfect for travel, or heavy-duty use. And I love it.

14 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Che,

Thank you for taking the time to share your experience. We’re glad to hear your backpack has been serving you well.

A lot of care goes into designing pieces that are both durable and practical, so it’s great to know it’s been working well for your everyday use.

We hope it continues to go wherever life takes you. Whether that’s daily routines or new adventures. And whenever you’re ready for your next MAISON de SABRÉ piece, we’d be delighted to welcome you back.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I love the product it

I love the product it, it's amazing!!

26 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Dahrine,

Thank you for taking a moment to share your feedback. We’re happy to know your piece has made such a great impression.

Every detail is carefully considered when we create our pieces, so it’s wonderful to hear that it’s something you’re enjoying.

We hope it continues to be part of your everyday for a long time, and we’d love to welcome you back for your next MAISON de SABRÉ find. If you ever need anything, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I bought a wallet and i never expect…

I bought a wallet and i never expect that the quality is a top tier leather!

22 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Evelyn,

Thank you for your lovely review. We’re pleased to hear that your new piece has left such a strong impression.

A great wallet is something you reach for every day, so we put a lot of care into the leather we choose and the way each piece is finished.

We appreciate you sharing your experience and look forward to welcoming you back to MAISON de SABRÉ again soon. If there’s ever anything we can assist you with, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Sling phone case

I bought a sling phone case and ive never been happy! I love that my phone is with me all the time without putting it back and forth on my bag.

22 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Lovely,

Thank you for your review. We’re glad you’re loving your Sling Phone Case.

It’s designed to make everyday moments feel effortless while keeping your phone exactly where you need it.

We appreciate you taking the time to share your experience, and we look forward to welcoming you back for your next MAISON de SABRÉ addition. If you ever need anything at all, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

High quality products

The fruit charm is so cute. Great quality, will purchase again

25 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Miki,

Thank you for the review. We’re happy to hear you’re enjoying your Fruit Charm. They are such a fun little piece to carry around.

It’s great to know the quality stood out as well. That’s something we take a lot of pride in.

We hope to see you back for your next MAISON de SABRÉ piece soon! If you ever need anything at all, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Good company

The shipping was fast on their part and the product is very nice.

19 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Asia,

Thank you for your thoughtful review. We appreciate you taking the time to share this.

We’re delighted to hear your order arrived quickly and that you’re enjoying your piece. Creating something beautiful and ensuring it reaches you promptly is always our goal.

Thank you again for your support. We can’t wait to welcome you back to MAISON de SABRÉ soon.

If you ever need anything at all, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Great post purchase customer care

It goes without saying that the products are outstanding, but it was the post purchased customer care from Carmela that was a real stand out for me.
She was polite from the outset, followed up on the status of my question regularly and the tone of her emails was friendly and polite - 5 stars for Carmela!

19 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Lesley,

Thank you for your generous review.

We’re pleased to hear that your experience with our post-purchase care stood out. Thoughtful follow-up and clear communication are just as important to us as the pieces themselves, so it’s wonderful to know you felt supported throughout.

We’ll be sure to share your kind words with Carmela. She’ll be delighted.

Thank you for choosing MAISON de SABRÉ and hope to welcome you back again soon.

If you ever need anything at all, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

High quality goods with great service…

High quality goods with great service and customer care. It was the second time I ordered their products. Carmella was very helpful and perfect customer service lady!!!

31 January 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Hi there,

Thank you for your wonderful review and for returning to MAISON de SABRÉ for your second order.

We’re thrilled to hear you’re enjoying the quality of your pieces and that your experience with our Client Services team was such a positive one. Delivering beautifully crafted essentials alongside attentive, considered service is always our priority.

We’ll be sure to share your kind words with Carmela. She’ll be so happy to hear this.

We appreciate your support and look forward to welcoming you back again soon. If you ever need anything at all, we're here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

the bags are so posh and great in…

the bags are so posh and great in colors I love it

1 February 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Mel,

Thank you for your beautiful review.

We’re happy to hear you’re loving your bag and the colours. Each shade is thoughtfully developed to feel rich, timeless, and refined, so it’s wonderful to know you’re enjoying them.

We appreciate you taking the time to share your experience and for choosing MAISON de SABRÉ. If there’s ever anything you need, we're always here to help.

Warm regards,
The MAISON de SABRÉ Team

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