Bought a Thermocook, great product with quality attachments and accessories. Love the 3 L mixing bowl, decent size for doing soups for the family. Only glitch was connecting to our profile set up on C... See more
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Review summary
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Great product to use however we have issues all the time linking our devices to the main unit. We are not able to consolidate any of our favourite recipes from our Apple phones to the main unit and v... See more
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First purchase made from this company and they didnt quite send me the right order. I got online to their customer service and explained what was missing and it was sorted within 5 minutes. I wa... See more
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Been working with Optimum Pro2 in work kitchen and absolutely love it. Bought the Optimum Pro 3 for myself. love doing last minute cupcake, any dessert are fast. Baby food? consider done, cooking nic... See more
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Company details
About Froothie International
Written by the company
High quality kitchen appliances
"As the old saying goes: you pay for QUALITY and QUALITY stands the test of time" - Justin Chellis, Ayr, Queensland.
✓ Optimum high-performance blenders, juicers & other kitchen appliances from Froothie
✓ Free shipping over $200/200€
✓ 30-day money-back guarantee
✓ Top offers, low prices
✓ Secure payment methods - Payment in installments
✓ Lifetime warranty optional
✓ Top 5 ⭐ reviews
Froothie is one of the fastest-growing global brands focusing on health and wellness products. We are the exclusive distributor of Optimum – one of the most trusted kitchen appliances brands in the world.
Visit us @ https://www.froothie.eu
Froothie began from a small, simple idea to supply fruits, vegetables and equipment to local cafes and juice bars. As time progressed, we developed a deeper passion for healthy living and embarked on creating “Froothie” 🍎🌱🧡
Our goal is simple - we want to equip you with the best quality Optimum juicers, blenders and appliances in order to help you lead a healthier lifestyle. We love sharing our knowledge and tips on healthy living through our Real Food Revolution workshops, YouTube videos, blog, media outlets and partner influencers all around the globe 😄
Real Food Revolution: https://www.therealfoodrevolution.com.au/
Instagram: https://www.instagram.com/froothie/
Facebook: https://www.facebook.com/froothie/
Froothie Family Facebook Group: https://www.facebook.com/groups/177230346528016/
Real Food Revolution: https://www.therealfoodrevolution.com.au/
You know what they say....
""When life gives you lemons, make a juice with your Froothie"" 😚🍋"
Contact info
Unit 1/ 24 London Drive, VIC 3153, Bayswater , Australia
- +61 3 8609 2210
- support@froothieinternational.com
- froothieinternational.com
4.4
Excellent
728 reviews
Replied to 10% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would strongly caution anyone…
I would strongly caution anyone considering buying from this company.
My experience has been extremely stressful and upsetting. I purchased a Thermocook appliance which turned out to be faulty, and instead of receiving straightforward support, I was met with poor communication and what felt like dismissive and inconsistent responses.
I followed all instructions given to me when returning the item, including carefully packaging it with padding and fragile tape.
This felt very unfair and, honestly, quite personal in the way it was handled.
At one point, I also felt verbally attacked during communication, which made the situation even more distressing and difficult to deal with.
The whole situation has had a real impact on my mental health. What should have been a simple warranty issue turned into a long, drawn-out process that left me feeling stressed, unheard, and frustrated.
Although I have now received a refund, the overall experience was exhausting and not something I would want anyone else to go through.
Please think carefully before purchasing, especially if you expect reliable after-sales support
7 April 2026
Unprompted review
Product delivery was fast
Product delivery was fast. I was able to receive the blender in just 3days. Love the commercial blender that we bought. So efficient and was able to blend the frozen fruits smoothly.
19 March 2026
Reply from Froothie International
We’re really glad to hear this. Great to know your blender arrived quickly and is handling frozen fruits so smoothly — that’s exactly what it’s built for. Thanks for taking the time to share your experience. 🥰
Reply from Froothie International
We really appreciate your kind words. Great to hear everything arrived quickly and that you’re happy with the products. Thank you for the recommendation — it means a lot to us.
The service was great and fast.
The service was great and fast.
I got a replacement without asking for it!
6 April 2026
Unprompted review
Reply from Froothie International
Thank you so much for your kind words! 💛 We’re really glad we could get everything sorted quickly for you — that’s exactly the experience we aim to provide. It means a lot to hear you were happy with the service! 🙌
This is a solid blender
This is a solid blender, sturdy blades and a powerful motor. Blends my frozen fruit and vegetables easily
15 February 2026
Reply from Froothie International
Thank you for the great review! We’re so happy to hear that the blender is working perfectly for you, especially with frozen fruits and vegetables. It’s always great to know that the sturdy blades and powerful motor are making your blending experience easy and smooth!
Thanks again for choosing Froothie – enjoy your blending!
Great service
Had an issue with a part I had ordered and they went the extra mile sorting it out and replacing the part with the correct one. Really helpful and easy to deal with
15 February 2026
Reply from Froothie International
Thank you so much for your kind feedback! 😊
We’re really glad we could help sort things out and get the correct part to you. Our team always tries to go the extra mile to make sure everything is resolved smoothly.
It’s lovely to hear that you found the process easy and helpful — that means a lot to us. If you ever need anything else, we’re always here to help!
Reply from Froothie International
Thank you so much — that’s wonderful to hear 😊 We’re so glad you’re finding it easy to use and clean, and that the compact design works well for you.
The 600M was designed exactly with that in mind — simple, practical, and powerful without taking over your kitchen.
If you ever need tips, recipes, or support, the team at Froothie is always here to help. Enjoy your juicing! 🧡
Too expensive, no warranty, bad support
Too expensive, warranty claims are rejected without justification, and spare parts are charged in a cheeky manner via PayPal. After I requested a statement, contact was simply terminated. Never Froothie again! For that price, you can buy three equally good blenders.
13 February 2026
Unprompted review
Reply from Froothie International
That’s great to hear 🙌
Quiet, simple to use, and easy to clean — that’s exactly what a kitchen appliance should be. If it fits smoothly into your routine without the noise or hassle, it’s doing its job right.
Keep enjoying it, and if you ever want to try something new with it, we’re here to help 👌
Spare parts easy to get when needed
I've been using the juicer for a while and when I needed new parts, I ordered and received them very quickly and easily.
4 February 2026
Unprompted review
Reply from Froothie International
Thank you for sharing your experience!
We’re really glad to hear that getting spare parts was quick and easy when you needed them. Making sure our customers can keep their juicers running smoothly is very important to us, so it’s great to know the process worked well for you.
Thanks again for your feedback, and if you ever need assistance in the future, we’re always happy to help 😊
Brilliant customer service.
First purchase made from this company and they didnt quite send me the right order.
I got online to their customer service and explained what was missing and it was sorted within 5 minutes.
I was genuinely shocked at how quick their team member managed to sort it and get the rest of the items shipped out to me.
Brilliant customer service made up for the human mistake.
I wouldn't hesitate to purchase from them again.
I absolutely love my Magic Cook!
12 January 2026
Reply from Froothie International
Thank you so much for taking the time to share this — it really means a lot to us 😊
We’re sorry again for the mix-up with the initial order, but we’re so glad our customer service team was able to jump on it quickly and get everything sorted for you. Human mistakes can happen, but making it right — and fast — is always our priority.
It’s lovely to hear that the experience has left you feeling confident to shop with us again, and we’re especially happy to know you’re absolutely loving your Magic Cook! If you ever need anything at all, we’re always here to help.
Finally getting the butter infuser
Easy decarb, really easy plug in and forget
Alarm a bit quiet, didn't know it had ended.
Really good to have a butter infuser.
12 January 2026
Reply from Froothie International
Thanks so much for the feedback 😊
We’re really glad you’re enjoying the butter infuser and finding the decarb process easy — the plug-in-and-forget setup is definitely one of the best parts. Thanks for the heads-up about the alarm being a bit quiet too, that’s really helpful to know.
Great to hear it’s been a good addition to your kitchen! If you ever need tips or have questions, feel free to reach out — we’re always happy to help.
Reply from Froothie International
Thank you for the lovely feedback! 😊
We’re so pleased to hear you had a great experience with our service, fast delivery, and the Magicook Pro itself. Thanks for choosing Froothie and for taking the time to leave a review — enjoy your cooking! 🍳💚
Smoothies Only
If you want to use this for anything but soups and smoothies/frappes etc you will be disappointed. I have tried making frooze balls and dough with this but it just can't handle it (despite recipes in the book it comes with and the Froothie info online stating that you can make these items, and using the tamper, adding more liquid - which just made the recipe unusable until it had chilled in the fridge). I was able to make good flour from buckwheat, and from wheat berries which was one of the reasons I purchased it, but as for it being the "kitchen work-horse" that many people attest to, I wonder if their use for it is basically smoothies, and not a wider variety of dishes for which I had hoped to use it for. You also can't get a mix like dough or frooze balls out easily, and have to muck about wrecking a good rubber spatula (instruction book says not to use metal etc), plus it looks like a good couple of tablespoons gets left behind under the blades. Extremely disappointed, but maybe I expected too much. So unless you just plan on making soup and smoothies, and other liquidy items, I do not recommend this, and would certainly not call it a "work-horse".
14 December 2025
The customer service was fantastic!
The customer service was fantastic!
I ordered a Demo Model - and I have to admit it was during the crazy pre-xmas time, and while the appliance arrived well before Christmas in NZ, it was held in custom. A quick decision of Froothie was made, that I should receive a brand new model from the warehouse in NZ, should be shipped on the 24th. This unfortunately did not happen, which was disappointing. But the customer service updated me constantly and finally in the new year the appliance was shipped. Hooray! So now I just need to practive with my new Thermocook.
14 December 2025
Reply from Froothie International
Thank you so much for taking the time to share this 😊
We really appreciate your patience, especially during the busy pre-Christmas period. While we’re sorry for the disappointment around the initial shipping timing, we’re glad our team could keep you updated and make sure you received a brand new Thermocook in the end. So happy to hear it’s finally arrived — hooray indeed! 🎉 Wishing you lots of fun as you get to know your new Thermocook, and we’re always here if you need a hand along the way.
Reply from Froothie International
Thanks for sharing 😊
Glad to hear it was a smooth purchase and that the new motor brushes did the trick. Even better that it’s made your wife happy — that’s always a win!
Great product and fast delivery
The product is great and delivery is fast especially close to Christmas time. Our staff love the blender, and it is so quiet.
16 December 2025
Reply from Froothie International
Thanks so much for sharing 😊
We’re really happy to hear the delivery was quick, especially so close to Christmas, and that your team is loving the blender. Great to know it’s nice and quiet too! Thanks again for the lovely feedback.
Reply from Froothie International
Thank you so much! We really appreciate your kind words and are so glad you were happy with the service. We’re always here if you ever need anything! 😊
So good, we wore it out.
We’ve enjoyed our optimum 9400 for over 10 years, so much so that we wore out the seals. We were glad we could easily get a new jug, compatible with an old base.
14 October 2025
Reply from Froothie International
Thank you so much for sharing this! 😊 We're thrilled to hear your Optimum 9400 has been part of your kitchen for over 10 years — that’s amazing! It’s great to know you’ve gotten so much use out of it, and we’re glad the replacement jug was an easy fit with your original base. If you ever need anything else or have questions, we’re always here to help! 🧡
Reply from Froothie International
Thank you so much for your wonderful feedback! 😊 We're so happy to hear that the Thermocook has become your favourite and most-used appliance at home. That means the world to us! If you ever need new recipes, tips, or ideas, we’re always here to help. Enjoy every dish! 🧡
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