What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift service
I was sceptical as this is a new company to me but I didn't need to be! Ordered two sets of Laura Ashley bedding that arrived swifty via first class delivery as paid for. Thank you Julie
13 July 2023
Unprompted review
Reply from Maison White ltd
Hi Julie, we really appreciate you taking the time to leave u a glowing review. We're glad to hear your order arrived in good time
Thank you and hope to see you shopping again in the future
Maison White
www.maisonwhite.co.uk
Great Service
Delivery was fast and products were excellent quality and well received. Will definitely use again!
26 June 2023
Reply from Maison White ltd
Thank so much for leaving us a review, we're pleased to hear you are happy with your purchases
Maison White
Reply from Maison White ltd
Thanks for the 5* review, we're really pleased you were happy with the overall service
Best wishes
Maison White
www.maisonwhite.co.uk
Lovely Sophie Allport Curtains
Good value ,fast delivery seems a good company to deal with
25 June 2023
Reply from Maison White ltd
Thanks so much for leaving us a 5* review, glad to hear all was well!
Best wishes
Maison White
Reply from Maison White ltd
Thank you for leaving us a glowing review, we've worked hard to make it as easy and user friendly as possible, our delivery partner Royal Mail/Parcelforce certainly do help with their speedy service. Thanks again
Maison White
Lovely quality and very straightforward…
Lovely quality and very straightforward transaction
25 June 2023
Reply from Maison White ltd
Thanks for taking the time to leave us a review, it is much appreciated
Maison White
www.maisonwhite.co.uk
Easy to order & promptly dispatched
26 June 2023
Reply from Maison White ltd
Thank for leaving us a 5* review, we're glad all was well with your shopping experience with us.
Thanks again
Maison White
www.maisonwhite.co.uk
Reply from Maison White ltd
Thank you for your review, we are pleased to hear all went smoothly.
Good purchase experience.
23 May 2023
Reply from Maison White ltd
Thank you for your review, we are placed you had a good experience.
Delighted with both product and service
There were several sites that sold the play kitchen that we ordered from maisonwhite. We chose this site because of the competetive price and the excellent customer service reviews. Three small pieces in the kit were defective when we started to construct the kitchen. I contacted the company and the replacements were sent to me within a matter of days. We were really impressed with the service and wouldn't hesitate to recommend this company.
11 December 2022
Reply from Maison White ltd
Hi Margaret
Thank you for your review, we are please to hear all we were able to rectify the issue and you are happy with th way we handle it :) it speaks volumes
Many thanks
Maison White
Reply from Maison White ltd
Thank you for your review, I am pleased to hear the delivery was quick!
Le toy van dolls house
I bought a dolls house for my daughter as it was the best price I could find for it. I emailed the company to ask a question about shipping and they were extremely helpful and quick to respond. The item was purchased one day and arrived at my house the next morning. Brilliant experience from start to finish and I will definitely shop with Maison white again in the future.
24 May 2023
Reply from Maison White ltd
Thank you for your review Mary, we're pleased to hear our delivery partner Parcel Force delivered in good speedy fashion, we hope the new dolls house is being well loved!
Speedy and efficient service
Only my second order with Maison White and so far I would give them fuĺl marks.
23 May 2023
Reply from Maison White ltd
Thank you for your repeat order, we are pleased to hear you were happy to return and hope to hear from you again!
Pleased with the service and product!
23 May 2023
Reply from Maison White ltd
Thank you for your review :)
Great company and service
Absolutely brilliant from start to finish. Beautiful curtains received within days of ordering them. In fact I made two separate orders and both were received within a week. Good price and great quality.
Would not hesitate to recommend.
11 May 2023
Unprompted review
Reply from Maison White ltd
Thank you for your review, we are pleased to har the delivery was quick and you are happy with your orders.
Reply from Maison White ltd
Thank you very much for your review, we hope to see you again
Arrived gift wrapped
Ordered a toy for our great niece’s 1st birthday. Because we couldn’t be there in person, it was good to have the option of a gift-wrapping service & our present was delivered in good time.
23 April 2023
Reply from Maison White ltd
Thank you for your review, we are glad we could offer the service you wanted. We your your Great Niece had a wonderful 1st Birthday and loves her gift.
Excellent service
Excellent service. Easy to order products from this shop. Product bought look as picture on the website. I loved it and they are presents for friends and now want one myself. It arrived in a box and well packaged. Very happy customer. Thank you 😊
23 April 2023
Reply from Maison White ltd
Hi Maryne, thank you for leaving us such a lovely review. We are glad you are please with your purchase. We hope you do treat yourself! they are lovely lights!
Well packaged.Good delivery.
24 April 2023
Reply from Maison White ltd
Hi Tim, thank you for leaving us 5* much appreciated.
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