Maitrip Reviews 67

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting their efforts to go above and beyond. People frequently commend the excellent customer service, noting prompt responses, clear communication, and a stress-free booking process. Reviewers are particularly impressed with the efficiency and ease of the service, with many appreciating the quick response times and the smooth handling of their travel arrangements. The booking process is described as straightforward and well-organized, leading to a positive overall experience for consumers.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

Service

Users describe positive interactions with service, highlighting its ease, efficiency, and reliability. Many... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the ease and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I bought ticket from Mai Travel. I really appreciate customer service from Miss Irum shah. Very quick response and excellent communication. She really assist me and give very convenient tra... See more

Company replied

Rated 5 out of 5 stars

It’s rare to find someone who genuinely cares about delivering good service, and Upendra’s dedication truly stands out. Because of his support, I feel confident and comfortable booking with My Trip ag... See more

Company replied

Rated 5 out of 5 stars

Recently I booked air tickets for my parents I attended by Lipika she handled all the process very professionally and offered me many pocket friendly deals accordingly my needs. I recommend everyone... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Devanti and Sree from Maitrip! Devanti helped us find the most suitable tickets for our needs and truly went the extra mile with her exceptional service. Sree pro... See more

Company replied


Company details

  1. Travel agent

About Maitrip

Written by the company

MaiTrip was established with a passion to help travellers find the best choices for their dream holidays or for visiting friends and family, whether within Aotearoa New Zealand or overseas.

Our experienced team will guide you from the start of your journey until your return. It doesn't stop there — we welcome your feedback so we can continually improve our products and services and serve you better.

There are many ways to book a getaway. Our expert travel agents search for the best offers and make recommendations tailored to your preferences, treating every booking as if they were travelling themselves. Many of our agents have been there, done that, so creating a customised itinerary—or booking a single flight to your chosen destination—is effortless.

Whether it’s peak or off-peak season, year-round we are here for you and with you on the journey. We promise to make your trip memorable and to bring a smile to your face — because at MaiTrip we sell a bundle of happiness.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good service by Yashavant

Very good service by Yashavant. He is very professional and very fast on response. Kindly give him a pay rise.

17 December 2025
Unprompted review
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Reply from Maitrip

Thank you for sharing your feedback. Our team works hard to provide the best fares and support, and your review truly encourages us.

Rated 5 out of 5 stars

Excellent service from Maitrip

I had a great experience with Mr Upendra from Maitrip for booking all my domestic air tickets on Indigo Airlines.

He handled my ticketing smoothly and professionally, making the entire process stress-free. He was very helpful, attentive, and always willing to answer my questions with patience and clarity.

I highly appreciate the excellent service and would highly recommend Mr Upendra and Maitrip to anyone looking for reliable travel assistance.

9 December 2025
Unprompted review
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Reply from Maitrip

We appreciate your positive review and recommendation. It was a pleasure assisting you, and we hope to be your travel partner again in the future.

Rated 5 out of 5 stars

Good deal

Recently I booked air tickets for my parents I attended by Lipika she handled all the process very professionally and offered me many pocket friendly deals accordingly my needs. I recommend everyone before you lock any deal on other online sites just check with Maitrip
Thanks lipika

12 December 2025
Unprompted review
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Reply from Maitrip

Thank you for choosing MaiTrip and for your lovely feedback. We’re glad you had a smooth booking experience and a comfortable journey.

Rated 5 out of 5 stars

It’s rare to find someone who genuinely…

It’s rare to find someone who genuinely cares about delivering good service, and Upendra’s dedication truly stands out. Because of his support, I feel confident and comfortable booking with My Trip again. Upendra goes above and beyond to make the process smooth and stress-free. Highly recommended—thank you, Upendra, for always being so helpful!

11 December 2025
Unprompted review
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Reply from Maitrip

Your review made our day! We’re happy to know you enjoyed our service and found it helpful. We look forward to assisting you again.

Rated 5 out of 5 stars

Good service and good response from…

Good service and good response from yashavant goswami also good guide.

11 December 2025
Unprompted review
Maitrip logo

Reply from Maitrip

Many thanks for your kind words. Customer trust is very important to us, and we’re delighted to have met your expectations.

Rated 5 out of 5 stars

Good service and shout out to devanti…

Good service and shout out to devanti she supports alot and i will recommend to use air china

9 December 2025
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your valuable feedback! We’re glad you had a positive experience with MaiTrip and appreciate your trust in our services.

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