Major FitnessReviews 

2,879
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and sturdiness of the products, often comparing them to commercial-grade equipment. Many appreciate the smooth operation of the machines and the versatility they offer for a comprehensive home gym experience. The delivery service is frequently praised for being timely and quick, with items arriving well-packaged and in good condition. People also find the assembly process straightforward, especially with helpful videos, contributing to a positive user experience. However, some customers experienced issues with customer service, citing slow responses, conflicting information, or difficulties in resolving problems like missing or incorrect parts. There were also occasional complaints about damaged packaging upon delivery, minor product defects like misaligned holes, or parts that felt cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, sturdy build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers reporting that their orders arrived... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising quick responses,... See more

User experience

People report positive experiences with user experience, highlighting the product's functionality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturd... See more

Company replied

Rated 5 out of 5 stars

The package came in a timely manner. All of the boxes were in great condition. Unpacking and assembly was straight forward. I'm glad that I upgraded to aluminum pulleys. The operation is very smooth;... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Sporting Goods Shop

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(2,879)

868 reviews in the last 12 months

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Rated 5 out of 5 stars

recieved in a timely matter

recieved in a timely matter very happy with the equipment

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

I’ve been trainThe Best Investment I’ve Made for My Fitness — Bar Noneing seriously for years

I’ve been training seriously for years, and buying the Major Fitness B52 with nearly every attachment available has completely transformed the way I work out. I genuinely cannot say enough good things about this machine.

The build quality is exceptional. It’s solid, sturdy, and feels like equipment you’d find in a commercial gym — but it’s sitting right in my home. I’ve put it through serious sessions and it hasn’t missed a beat.

What really changed the game for me is the time I’ve gotten back. No commute, no waiting for equipment, no wasted time — I just walk up and train. With a demanding schedule, that’s priceless. I’m actually working out more consistently now than I ever did with a gym membership, simply because the friction is gone.

The versatility of the B52 combined with all the attachments means I never feel limited. Cable work, functional movements, strength training — it’s all there. It’s essentially a full gym in one piece of equipment, and the attachments only multiply what you can do with it.

If you’re serious about training and value your time, stop hesitating. The B52 is the real deal. Best money I’ve spent on my health, full stop.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

THE EQUIPMENT CAME IN PERFECT…

THE EQUIPMENT CAME IN PERFECT CONDITIONS AND THE GUYS THAT ASSEMBLE THE EQUIPMENT WERE VERY PROFESSIONAL.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Easy Setup & Great Quality

Easy setup and the quality is great for our in-home gym!

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

It’s been great!

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

The stickers could store better

The stickers could store better. I had a set that was a little crumbled.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars

The worst shopping experience of my life

Probably the worst shopping experience of my life.

1. Ordered the B52 Pro.
2. Was told it was on back order and they wouldn’t have my color. A customer service rep tried to convince me to get another color. Meanwhile, the color I wanted was still showing as available on the website—very deceptive and shady.
3. I waited patiently. I received the set weeks late. It was supposed to come in five boxes. I received only four and could not build it. They completely lost one of my major packages.
4. I escalated until I received the last box, which took weeks.
5. I received the box. Three major pillars were damaged. Two were seriously scratched or dented. The third, the pillar with holes for the cable gliders, had holes that were completely misaligned and drilled off-center, making the cable gliders completely non-functional.
6. Waited weeks for replacement pillars. Finally received.

The machine works alright, not bad. The assembly instructions aren’t great. The quality of parts feels a bit cheap, but it gets the job done. But the shopping experience was so abysmal that I would not recommend purchasing from this company. Go with someone else, even if you have to pay more. It would take a lot to turn my opinion of Major Fitness around.

21 May 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

Excellent set and of high quality

Excellent set and of high quality! Would highly recommend. Fit perfectly in our workout room

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

You guys are awesome

You guys are awesome. You guys fix the problem immediately and I love that didn’t have to go back-and-forth with BS so I really appreciate you guys fixing the problem. You guys are the best. I will recommend you guys to anybody.

16 April 2026
Rated 4 out of 5 stars

I would like to start by saying I’m not…

I would like to start by saying I’m not sure the individual who wrote the instructions has put the B-52 pro together before. Step one was scattered amongst all the boxes so everything had to be open and laying out on the floor to get step one done. This is probably my chief complaint. Other than that. I’m very happy with the finish product and I would definitely recommend to a friend.

31 March 2026
Rated 5 out of 5 stars

The equipment is top of the line

The equipment is top of the line. The customer service is top of the line. I had no problem putting my B52 smith machine together and it works better than advertised. Great company with great equipment.

15 April 2026
Rated 5 out of 5 stars

I purchased the b52 EVO on 3/1 not…

I purchased the b52 EVO on 3/1 not knowing it was a pre order but when I reached out they let me know when to expect it and even pushed it up as soon as they could. It came in 1 coffin with everything which put my mind at ease not having to wait for any other shipments. The price was very fair and the assembly wasn't to difficult. The height was just perfect for my basement as I'm from the Midwest and want to be able to use it year round without having to deal with the cold in a detached garage. My ceiling was 83.5inchs and it barely fit. This machine is everything you could want in a home gym and well worth the price.

15 April 2026
Rated 5 out of 5 stars

B52 Pro

I ordered the b52 pro for a major garage gym transformation and it's changed my life. Building it took hours and will need some assistance on certain parts but its well worth it. There might be minor issues with the Smith machine Barbell where one side hovers and the other side is locked in place but the Facebook group discusses this issue often and there's an easy fix to it. Other then that it's a smooth working machine and I don't regret my decision on purchasing. Also I ordered the blue and it's a cool color, highly recommend

15 April 2026

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