I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more
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Review summary
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Reviews shaping this summary
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more
Company replied
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more
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Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more
Company replied
Company details
- #97 of 119 best companies in Interior designer
- #29 of 38 best companies in Window treatment store
Written by the company
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4.4
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round excellence.
Excellent service, excellent quality blinds and excellent price.
Extremely quick delivery.
Will definitely recommend this company to my family and friends.
Very happy customer.
5 March 2026
Unprompted review
Reply from Make My Blinds
Hi Glenys,
Thank you so much for your wonderful review.
We’re thrilled to hear that you found our service, quality, and pricing all excellent — that’s exactly what we aim to deliver for every customer.
It’s great to know your blinds arrived extremely quickly and that the whole experience left you very happy. Your recommendation to family and friends means a lot to us and is one of the biggest compliments we can receive.
Thank you again for choosing Make My Blinds. We truly appreciate your support, and we’re always here if you need anything in the future.
Kind regards
The Make My Blinds Team
Professional Service
I had an issue which was dealt with by Joshua in Customer Services.
He was extremely professional and dealt with my issue quickly, keeping me fully informed throughout the process bringing my issue to a satisfactory conclusion
26 February 2026
Unprompted review
Reply from Make My Blinds
Hi Peter,
Thank you for your lovely review. We’re really pleased to hear that your issue was resolved quickly and professionally, and that you were kept fully informed throughout the process.
We’ll be sure to pass your kind feedback on to Joshua, who will be delighted to know his support helped bring your issue to a satisfactory conclusion.
Thank you again for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Paul was really helpful and through a…
Paul was really helpful and through a credit to the business
26 February 2026
Unprompted review
Reply from Make My Blinds
Hi Craig,
Thank you for your kind review. We’re really pleased to hear that Paul was able to help and that you found his support a credit to the business.
We’ll be sure to pass your feedback on to him — it will be greatly appreciated.
Kind regards,
The Make My Blinds Team
A bit rubbish
Its really not clear from their factory that the no drill blind does not come to the measurement you order and needs to be tweaked to fit!! Could easily make that clearer. Very slow, quite ineffective responses from MMB apologising a lot but not really dealing with anything.
Also the chain is useless, breaking when winding because its too stiff and badly designed! The company advise to loosen the head rail mechanism holding the blind in place to make the chain less stiff, but in doing so the whole blind comes down. A bit rubbish TBH.
1 February 2026
Unprompted review
Reply from Make My Blinds
Hi Julian,
Thank you for taking the time to share your feedback. We’re sorry to read that your experience with the no‑drill blind and our aftercare has been disappointing, and we apologise for the frustration this has caused.
We appreciate you highlighting the lack of clarity around how no‑drill blinds fit compared to the ordered measurements, as well as your concerns regarding the chain mechanism and fitting advice provided. This feedback is important to us and will be shared with both our product and customer care teams so improvements can be reviewed.
We’re also sorry that our responses have felt slow and ineffective — this is certainly not the level of support we aim to provide.
Kind regards
The Make My Blinds Team
EXCELLENT AFTER SALES SERVICE
Excellent service once again. I enquired about purchasing some replacement valance clips, I received a prompt response to say the order had been placed and the clips were on their way to me free of charge. Thank you Paul!
20 February 2026
Unprompted review
Reply from Make My Blinds
Hi,
Thank you so much for your lovely review.
I’m really glad we were able to help you so quickly with the replacement valance clips. Our goal is to make after‑sales support as smooth and stress‑free as possible, so it’s great to hear the service hit the mark once again.
It was my pleasure to get those clips sent out to you, and I’m delighted you’re happy with the experience.
Thanks again for choosing Make My Blinds — we truly appreciate your continued trust.
Kind regards,
The Make My Blinds team
The most luxurious blinds you will buy
The most luxurious blinds you will buy. Absolutely beautiful and look fantastic. For the price i cant believe how great the quality is. Really simple to set up and the service was excellent. I’d give 10/10
19 February 2026
Unprompted review
Reply from Make My Blinds
Hi Chloe,
Thank you so much for your amazing review.
We’re absolutely thrilled to hear how much you love your blinds. Knowing you found them luxurious, beautiful, and fantastic-looking really means a lot to us.
It’s wonderful to hear that the quality exceeded your expectations for the price — and that the setup was simple and the service excellent. Feedback like this truly makes our day.
Thank you again for the 10/10 rating and for choosing Make My Blinds. We’re delighted you’re so happy with your purchase.
Kind regards,
The Make My Blinds Team
After buying the blinds for more than…
After buying the blinds for more than half the windows in my house I needed one more.
Ordered and got confirmation of expected dispatch.
However this didn’t happen which caused me to chase. The response was a bit of a shock, to be told they are too busy to deal with me and I shouldn’t be trying to jump the queue.
When I got this escalated the transaction could not have gone better, the blind was with me the following day.
It’s just a shame that someone in this business didn’t pay proper attention on their customer service skills training. So four stars rather than the five that they really deserve.
1 June 2025
Reply from Make My Blinds
Hi Chris,
Thank you for taking the time to share your feedback, and for continuing to choose Make My Blinds for so many of the windows in your home.
We’re really glad to hear that once your issue was escalated, everything was handled quickly and your blind arrived the very next day — that’s the level of service we always aim for.
We’re truly sorry, however, for the experience you had initially. Being told we were “too busy” and that you were “jumping the queue” is absolutely not the standard of customer care we expect from our team. Your frustration is completely understandable, and we appreciate you giving us the chance to put things right.
Since then, our team has grown significantly and we’ve invested heavily in training and support to ensure this kind of situation doesn’t happen again. We’re committed to delivering consistently excellent service — every time, for every customer.
Thank you again for your honest review and for still awarding us four stars despite the hiccup. We’re grateful for your loyalty and hope we have the opportunity to provide a smooth five‑star experience next time.
Kind regards,
The Make My Blinds Team
Uncontacable
Have tried contacting makemyblinds on several occasions to no avail, after finding one of our blinds is completely cracked when going to fit. Also one of the facia trims is too long so doesnt fit!
When we email all we get is a blank autoreply. What use is that?
Blinds are ok, but customer service here is DREADFUL... nobody speaks to you
7 February 2026
Unprompted review
Reply from Make My Blinds
Hi,
Thank you for your review, and we’re very sorry to hear about the issues you've experienced.
This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to discover a cracked blind and an incorrect fascia size.
We have tried to contact you and have requested further information so we can investigate this properly, but we haven’t yet received the details needed to move forward. We’d really like to resolve this for you as quickly as possible.
Please email us at hello@makemyblinds.co.uk with your order number and photos of the damage, and our team will look into this as a priority.
Thank you again for bringing this to our attention — we’re here to help and want to get this sorted for you.
Kind regards
The Make My Blinds Team
Excellent customer service
Ordered a Roman blind which arrived when stated. Unfortunately the factory had omitted to reduce the width measurements by 10mm so it was too tight in tbe recess. I called make my blinds and spoke to Paul,
Customer Relations and Resolutions Specialist. He was extremely helpful and understanding and asked for some pictures of the blind to forward to the factory in Dubai. 48hrs later Paul emailed me saying how sorry they were and that a new blind was being made for me as a priority. Very satisfied with excellent customer service and would highly recommend make my blinds.
10 February 2026
Unprompted review
Reply from Make My Blinds
Hi Michaael,
Thank you so much for taking the time to leave such a lovely and detailed review! We’re delighted to hear that your Roman blind arrived on time and that Paul was able to step in and support you so quickly when the width wasn’t quite right.
It’s wonderful to know he handled everything with understanding and care — from reviewing your photos to liaising with the factory — and that we were able to get a priority remake arranged for you within 48 hours. We’ll be sure to pass your kind words on to him; he’ll be thrilled to hear your feedback.
We’re so pleased we could get everything resolved and that you’re satisfied with the outcome. Thank you again for recommending us — it really means a lot.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great fast and efficient service from…
Great fast and efficient service from Joshua! Thanks!
7 February 2026
Unprompted review
Reply from Make My Blinds
Hi Krish,
Thank you so much for your kind review.
We’re delighted to hear you received fast and efficient service from Joshua — we’ll be sure to pass on your thanks, he’ll really appreciate it.
If you ever need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
Amazing customer service from Joshua…
Amazing customer service from Joshua who went above and beyond to help with an issue I had with my blinds several months after purchasing them. The issue was my fault as I'd misplaced something, the blinds were (and still are!) great. Thanks Joshua, I was really impressed and you're a credit to the company.
4 February 2026
Unprompted review
Reply from Make My Blinds
Hi Kate,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Joshua was able to go above and beyond to help you, even months after your original purchase. We’ll be sure to pass on your kind words — he’ll be thrilled to know he made such a positive impression.
We’re also really glad to hear your blinds are still working perfectly for you. If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great customer service from Joshua
On a couple of occasions I have had to contact this company - Each time I dealt with Joshua via email. He read the issue and in no time at all dealt with it in a professional and friendly way, ensuring I was kept up to date and issue resolved in quick time. Great customer service and should be rewarded - Thanks again.
4 February 2026
Unprompted review
Reply from Make My Blinds
Hi Darren,
Thank you so much for your fantastic review.
We’re delighted to hear that you’ve received consistently great support from Joshua. It’s wonderful to know he handled your queries quickly, professionally, and with such friendliness — and that he kept you updated throughout.
We absolutely agree that he’s a real credit to the team, and we’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your experience. If you need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Amazing service from all
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day.
Already mentioned you to friends and I would definitely order again.
Thank for a stress free purchase.
Joan
3 February 2026
Unprompted review
Reply from Make My Blinds
Hi Joan,
Thank you so much for your amazing review.
We’re thrilled to hear that every part of your experience — from customer service to delivery — was above and beyond. It’s great to know your blinds fit perfectly and that you’re so pleased with how they look.
We’re especially happy that the express delivery upgrade helped make things even smoother for you. And thank you for recommending us to your friends — that really means a lot.
We’re delighted the whole process felt stress‑free, and we’d love to help you again anytime you need us.
Kind regards,
The Make My Blinds Team
Perfect fit Shutters
Thought we had a problem with the sizing of our shutters, rang Paul customer services and he couldn't have been more helpful. When we realised it was our fault got in touch again with Paul.
Great customer service,perfect fit shutters are fantastic would recommend.
4 February 2026
Unprompted review
Reply from Make My Blinds
Hi Peter,
Thank you so much for your lovely review.
We're really pleased to hear that you’re happy with your perfect‑fit shutters.
I’m delighted to hear that Paul was able to help when you thought there might be a sizing issue, and that he supported you again once everything became clear. We always aim to make the process as straightforward as possible, and it’s great to know you felt well looked after.
We’re thrilled you love the shutters and truly appreciate your recommendation.
If you ever need anything else, we’re always here to help.
Kind regards
The Make My Blinds Team
Great product and fantastic customer service
Used make my blinds a few times now and they are great. Even when I messed my order up Josh was very quick to step in and help with no extra cost. First class customer service.
2 February 2026
Unprompted review
Reply from Make My Blinds
Hi Mark,
Thank you so much for your wonderful review.
We’re delighted to hear you’ve chosen Make My Blinds multiple times and that you’re happy with the products.
I’m especially pleased to hear Josh was able to step in quickly and sort things out for you — he’ll really appreciate your kind words. We always aim to make things as smooth and stress-free as possible, even when an order needs a little correction.
Thanks again for your loyalty and for taking the time to share your experience. We look forward to helping you again in the future,
Kind regards
The Make My Blinds Team
Hi ordered a livingroom blind for my…
Hi ordered a livingroom blind for my mum which when fitted we noticed a fault..got intouch wirh customer service.New blind on the way.🙂Thanks to katie for all your help in resolving the issue with great customer service.love the blinds you supply.will definately use your company again.😀
31 January 2026
Unprompted review
Reply from Make My Blinds
Hi Sharron,
Thank you so much for taking the time to leave this lovely review.
I'm really glad we were able to get the issue with your mum’s blind sorted quickly, and it’s great to hear the replacement is on the way.
I’ll make sure Katie sees your kind words — she’ll be delighted to know her support made a difference. We truly appreciate your continued trust in us, and we’re thrilled that you love the blinds we supply.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great Customer service. Lovely Blinds
I contacted make my blinds as we had a small issue. One of the blinds the slats wouldn't tilt.
I spoke to Paul who was very helpful he sent some instructions which helped my husband to resolve the issue. Which took minutes. Thank you Paul. Love my blinds they look great. Thanks Jacky
2 February 2026
Unprompted review
Reply from Make My Blinds
Hi Jacky,
Thank you so much for your lovely review, Jacky.
I’m really glad I could help you get the issue with the tilting slats sorted so quickly. Sometimes it just takes a simple adjustment, and I’m pleased the instructions did the trick for you.
It’s wonderful to hear that you love your blinds and that they look great in your home — that means a lot to all of us here at Make My Blinds.
If you ever need anything in the future, I’m always here to help.
Kind regards,
The Make My Blinds Team
PAUL- amazing customer service!
Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go around it.
He helped me choose the best way to measure and once I ordered them, contacted the factory for me instantly to ensure they’d make longer chains for my blinds !
Big thank you Paul- you saved me a lot of stress !!!
30 January 2026
Unprompted review
Reply from Make My Blinds
Hi Talia,
Thank you so much for your amazing review.
I’m really glad I was able to help you work through the tricky window setup and find the best measuring approach. It was no trouble at all staying on the phone while we looked through the photos together — making things as clear and stress‑free as possible is exactly what I’m here for.
I’m also pleased we could get the longer chains arranged with the factory right away so everything would be just right for you.
Your kind words mean a lot, and I’m really happy the experience left you feeling supported. If you need anything else at all, I’m always here to help.
Kind regards,
The Make My Blinds Team
The service provided was exceptional
The service provided was exceptional, and the delivery was prompt. The team efficiently handled a minor discrepancy on my part without any complications. The blinds, once installed, present a remarkable aesthetic. Their ease of maintenance is directly correlated with their design. We are entirely satisfied with the outcome.
4 October 2025
Reply from Make My Blinds
Hi Madeleine,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you found our service exceptional and your delivery prompt. It’s great to know the team could quickly and smoothly resolve the minor issue — we always aim to make the process as easy and stress‑free as possible.
We’re also really pleased that your blinds look fantastic now they’re installed, and that the design makes them easy to maintain. Hearing that you’re fully satisfied with the final result truly means a lot to us.
If you ever need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
Amazing quality and best customer service EVER
Just want to say a MASSIVE thank you to make my blinds. I ordered/fitted my blinds Just before Christmas. Brilliant quality i was so please but unfortunately i had A HOUSE FIRE on boxing day which completely ruined them all. I explained to MAKE MY BLINDS what had happened and was offered a FREE reorder. This was absolutely amazing of them and I will always be forever grateful how they offered me this help in a desperate time of need.
I will always recommend MAKE MY BLINDS to everyone and would never go anywhere else in the future. THANK YOU
10 November 2025
Unprompted review
Reply from Make My Blinds
Hi Sarah,
Thank you so much for your heartfelt review.
We’re truly sorry to hear about the devastating fire you experienced, and we’re glad we could offer a little bit of support during such a difficult time.
Knowing that you came back to us after something so traumatic means more to us than we can say. Your kind words about our team and your willingness to recommend us really do make a huge difference.
We hope your new blinds help bring some comfort and normality back to your home, and please don’t hesitate to reach out if there’s ever anything else we can do for you.
Wishing you all the very best as you rebuild and move forward. 💛
Very Kind Regards,
The Make My Blinds Team
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